Hays Travel - Ashbourne Reviews 

864
TrustScore 5 out of 5

4.9

9 Horse & Jockey Yard, St. John's Street, DE6 1GH Ashbourne, GB


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Rated 5 out of 5 stars

We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more

Company replied

Rated 5 out of 5 stars

Very friendly and professional member of staff and answered all our queries, when booking our cruise. Great to be able to book at are local Hays Travel agent.

Rated 5 out of 5 stars

A first class service, Michelle clearly understood our requirements for a tailor made holiday in Annecy, sourcing flights transfers and hotel. Responding promptly to questions raised when reviewing... See more

Company replied

Rated 5 out of 5 stars

Michelle was really helpful and made booking the holiday really easy. She was really knowledgeable and advised us about things we hadn’t even considered. This is the 2nd holiday I have booked with her... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom

  • 01335656015

4.9

Excellent

TrustScore 5 out of 5

864 reviews

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4.9

All reviews

(864)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Joanne, Ashbourne Branch

We have had the pleasure of Joanne from the Ashbourne branch book our holidays for years.
Joanne goes above and beyond to find what we are looking for, she knows exactly what we like and has never failed to find us a really lovely holiday.

19 May 2026
Unprompted review
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and thank you for booking with me over the years. It's an absolute pleasure to look after your holidays and I'm sure this one will be just as lovely. Kind regards Joanne

Rated 5 out of 5 stars

Straight forward booking

Straight forward booking, nothing too much trouble, polite , professional and efficient

16 May 2026
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Reply from Hays Travel - Ashbourne

Thank you for taking the time to leave a lovely review. It was a pleasure looking after you again! :) I am glad you have another holiday to look forward to! Thanks, Becky

Rated 5 out of 5 stars

Charlotte was amazing so efficient

Charlotte was amazing so efficient, made choosing a holiday easy . Very professional, friendly it was just a lovely experience, I wouldn’t go anywhere else . Also what makes her special is that she listens and she understands what you are looking for and then gives to wide range of choice . She’s a real asset to hays
If you want to take the pain out of booking a holiday go to hays in Ashbourne

17 May 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for my 5* review and lovely words , it really means a lot.
Thank you for your continued support and I look forward to seeing you in store very soon. Kind regards Charlotte

Rated 5 out of 5 stars

Really good experience very polite

Really good experience very polite, helpful and could'nt be better.

6 May 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and thank you for booking with me. I'm sure you're both going to have an amazing time this year, just like last year. Kind regards Joanne

Rated 5 out of 5 stars

I wouldn't go anywhere else…

As always I wouldn't go anywhere else to book my holiday. Charlotte and the crew know what we like. This time was totally lost as to where to go after our holiday plans had changed last minute. Charlotte sat with us for over an hour very patiently looking and searching to come up with the perfect place. I was so relieved to get it sorted. This is why wr come back year after year! Superb staff, so helpful and knowledgeable. Thanks Charlotte and yhe crew at Hayes Ashbourne!!

10 May 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the 5* review and for your continued support. Its always a pleasure to see you all , look forward to seeing you soon. Charlotte x

Rated 5 out of 5 stars

I was looking for my first cruise

I was looking for my first cruise, and Joanne at Hays, Ashbourne, was so very helpful. I wanted a short cruise to Norway, and although we couldn’t find one to suit for 2026, we found an identical one for 2027. As a partially disabled passenger, I was naturally concerned about coping with a Rollater, but my fears were dispelled, and assured I would be well looked after. Thank you to Joanne.

9 May 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and thank you for booking your cruise with me. I'm sure you are going to have an amazing time. Kind regards Joanne

Rated 5 out of 5 stars

All the staff are friendly and…

All the staff are friendly and welcoming, I just have a good rapport with Jo, so go to her for my holiday bookings. Nothing is too much effort for them. It’s a great experience booking a holiday, doesn’t feel forced. I’m going to use Hays for every holiday.

9 May 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback and thank you for booking your holidays with me. Kind regards Joanne

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff, and did us an upgrade so my daughter with learning disabilities good be in a cabin opposite us at no extra cost to our selves. The service was very good and the booking process was very easy.

26 April 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for the 5 star review and for your lovely words. It was a pleasure to sort your holiday out. Kind regards Charlotte

Rated 5 out of 5 stars

Holiday in Jersey

I had done research myself on a holiday on Jersey. I went into Hays in Ashbourne and they managed to find a holiday for half the price. Flying from the same airport and staying at the same hotel. Staff were very helpful as always

6 May 2026
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Reply from Hays Travel - Ashbourne

Thank you for lovely feedback and booking again with us. So pleased we could you a great you a great price. Thanks Michelle

Rated 5 out of 5 stars

Really helpful

Really helpful, great advice making it a very easy experience

26 April 2026
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Reply from Hays Travel - Ashbourne

Thank you for your review and are so happy to hear that you found my advice helpful and your experience easy. Thank you for booking with me, Becky

Rated 5 out of 5 stars

We popped into our local branch on the…

We popped into our local branch on the hope to make enquires for our Summer 27 holiday we had a few destinations in mind, after chatting to Elise who gave us fantastic knowledge and advice we decided on the destination and booked, we always use our local Hays branch as all the staff are very knowledgeable, thank you Elise for all your advice and patience again.

1 May 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback, always a pleasure to book your holidays, we hope you have a lovely time in Cyprus and can't wait to hear all about it on your return! Kind Regards, Elise.

Rated 5 out of 5 stars

Outstanding service the Ashbourne…

Outstanding service the Ashbourne branch led by Michelle aka Judith chalmers I won’t book with anyone else

1 May 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your 5 star review, booking again with us and making us laugh. Thanks Michelle

Rated 5 out of 5 stars

Ashbourne Hays Travel

Staff are always super friendly and helpful

22 March 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feed back. I'm sure you will have a great time. Thanks Michelle

Rated 5 out of 5 stars

Jo was excellent as always

Jo was excellent as always. Thank you.

26 April 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback and thank you for booking with me again. It's always nice to chat with you all when you are in store and I'm sure you are going to have a fab time! Kind regards Joanne

Rated 5 out of 5 stars

Excellent, Friendly service

Excellent, friendly service as always, nothing is ever too much trouble.

28 April 2026
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Reply from Hays Travel - Ashbourne

Thank you for the kind review! Always a pleasure to book your holidays! Have a fabulous time away. Kind Regards, Elise.

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff. We stated which type of holiday was required and where we wished to go and when and it was all worked out to our satisfaction.

26 April 2026
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Reply from Hays Travel - Ashbourne

Thank you for booking with us again! Always a pleasure to see you both, have a lovely cruise! Kind Regards, Elise.

Rated 5 out of 5 stars

We have just booked another holiday…

We have just booked another holiday with Hays travel for 2028. Thanks Jo for all your help and knowledge in helping us pick the right destinations again. Congratulations to Michelle and the team at Ashbourne. Many thanks Doreen and David

26 April 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your kind words and thank you for booking with us again. I really enjoyed chatting with you both on Saturday and I'm pleased we found you the right itinerary. I'm sure you're going to have an amazing time. Kind regards Joanne

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