I phoned with an enquiry about a trip. Karen phoned me back with a fab deal on a holiday which was just what i was looking for. Karen was so helpful and engaging with excellent, friendly communicati... See more
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We love to travel to places away from most tourist destinations. Hays Travel in Banbridge have been instrumental in assisting us with our “off the beaten path” vacations. Karen W is personable, respon... See more
Company replied
My wife and myself had the pleasure of booking with Hays Travel Banbridge last week. The agent who dealt with our enquiry was Karen Lavery, the branch manager. She took the time to go through every... See more
Company replied
I made my initial inquiry and Leah responded to me very timely. Leah went over and above to ensure my perfect holiday was booked. Leah was professional, attentive, polite and made me feel at ease. I... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Newry Street 51, BT32 3EA, Banbridge, Northern Ireland, United Kingdom
- 02840648590
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Amazing
Staff very friendly and very helpful nothing was to much for them they didn’t rush you

Reply from Hays Travel - Banbridge
Roxy was extremely helpful regarding…
Roxy was extremely helpful regarding the booking of my holiday.

Reply from Hays Travel - Banbridge

Reply from Hays Travel - Banbridge
Amazing staff listened to needs and…
Amazing staff listened to needs and budget and found us the perfect holiday.

Reply from Hays Travel - Banbridge
Booking made easy
We booked our holiday through Karen W. Karen was very helpful and got us a great price for our holiday. So pleasant, Highly recommend

Reply from Hays Travel - Banbridge
I had a lovely experience
I had a lovely experience. The girls there were very helpfull and informative . Booking over the phone was very easy .

Reply from Hays Travel - Banbridge
Excellent customer service
Excellent customer service, Roxy is great, she is professional, responsive and lovely to deal with.

Reply from Hays Travel - Banbridge
My "advisor" Karen was very friendly
My "advisor" Karen was very capable, helpful and friendly.
She inspired confidence!

Reply from Hays Travel - Banbridge
I am very indecisive and the ladies in…
I am very indecisive and the ladies in store here over 2 visits, we're extremely friendly and accommodating, without their help, I was lost
Now I am buzzing to get there

Reply from Hays Travel - Banbridge
Roxy was amazing
Roxy was amazing. Full of knowledge and useful tips for our cruise. Extremely helpful.

Reply from Hays Travel - Banbridge
We booked through Hayes Banbridge
We booked through Hayes Banbridge. Roxanne made our experience the best we could have had. Everything was so easily done. From flights to the hotel. Wouldn’t book with anyone else but Hayes.

Reply from Hays Travel - Banbridge
I found Leanne to be very helpful
I found Leanne to be very helpful. Her knowledge of what she was selling to us as customers was impeccable. Please be assured we will be recommending her to our friends.

Reply from Hays Travel - Banbridge
Leanne was absolutely fabulous
Leanne was absolutely fabulous in helping us book our cruise, she was so friendly polite and just amazing all round, keep up the excellent work Leanne, we can’t wait to go on our cruise 🚢

Reply from Hays Travel - Banbridge
Hayes Banbridge
Staff very helpful and keen to find what their customers needs are to find the perfect holiday and what currency they need too.

Reply from Hays Travel - Banbridge

Reply from Hays Travel - Banbridge
Everyone I talked to were super…
Everyone I talked to were super friendly and helpful and went the extra mile to help with my booking.It was a real pleasure to deal with these people.

Reply from Hays Travel - Banbridge
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