We went to the Bangor branch of Hays Travel and we had excellent service. We could not get what we required online so called at Hays and Sarah? phoned Jet2 and sorted out the problem and they price ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The travel agency is very welcoming the staff greet you on entry. What is most important is that they are knowledgeable and tailor their information to what we need, which they did. They gave us a ch... See more
Company replied
Stephanie in the bangor store went above and beyond helping book our holiday,she's an absolute asset to the store😊
Company replied
Super knowledgeable staff...Efa was brilliant and found our chosen hotel immediately, nothing was too much trouble for her ...this young lady will definitely go far...thank you so much to all of the s... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
252 High Street, LL57 1PA, Bangor, United Kingdom
- 01248522021
5.0
Excellent
787 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always efficient and very helpful
Always efficient and very helpful. Take alot of trouble to explore on customers behalf. Very friendly branch make you feel part of a family
29 March 2026
Reply from Hays Travel - Bangor
Thank you for booking with us again, always a pleasure, thanks Steph
Staff are so helpful and efficient
Staff are so helpful and efficient, thank you. 5 stars for excellent service.
20 March 2026
Reply from Hays Travel - Bangor
Thank you very much for my 5 star review. It was lovely to chat with you. Diolch yn fawr, Sarah & Leah
Sarah is brilliant
Sarah is brilliant, always puts the right holiday together for us , she always goes the extra mile. It's always a pleasure to plan a holiday with her.
26 March 2026
Reply from Hays Travel - Bangor
Hi Sarah will be over the moon to read this review, i will pass this on to her tomorrow, thank you for booking with us again, regards Sarah and Steph
Katie was great
Katie was great, went in saw somethings available and she sent over details by email. Katie rang a few days later, in the meantime we had a slight change and decided to look at Self Catering. Katie had a look and emailed some suggestions. Sent Katie an email with a few choices and she again sent an email. Katie put in a lot of work for us and hopefully everything will be as good as ours previous holidays organised by Hays in Bangor.
19 March 2026
Reply from Hays Travel - Bangor
Wow, thank you so much for this amazing review, for Katie, we will be sure to show here your review tomorrow when she is back in the store, regards Stephanie
Fantastic service
28 February 2026
Reply from Hays Travel - Bangor
Thanks, for the review, much appreciated
Sarah at Bangor Gwynedd branch was very…
Sarah at Bangor Gwynedd branch was very efficient
10 March 2026
Reply from Hays Travel - Bangor
Thank you so much for the review, its appreciated, regards sarah
Sarah in the Bangor office
Sarah in the Bangor office, who arranged our holiday was amazing. We were the worst kind of clients as we didn't know where we wanted to go. She made it a very pleasant and relaxed experience.
4 March 2026
Reply from Hays Travel - Bangor
Dioch yn fawr iawn Eirian.
We explained to Leia the type of…
We explained to Leia the type of holiday were looking for, ie location, bed preference and type of accommodation we like, she found us a holiday we hope we will enjoy
24 February 2026
Reply from Hays Travel - Bangor
Thank you so much for the very kind review, its appreciated, Thanks Stephanie
Reply from Hays Travel - Bangor
Thank you very much for the 5* review
Brilliant customer service as always 👏
1 March 2026
Reply from Hays Travel - Bangor
Thank you for my 5 star review Karen. Always my pleasure to book your holidays. Diolch, Sarah
Time saving & knowledgeable
Easy, quick, knowledgeable and helpful.
I had already been looking at various holidays to the canaries, but could t find decent flight times on the day I wanted to go. Hays travel was able to compare different options very quickly until I had a choice for the price I wanted to pay. Much quicker and easier. Saved me lots of time plus a discount was added. I was very pleased.
1 March 2026
Reply from Hays Travel - Bangor
Thank you for my 5 star review. Thanks, Steph
Always a pleasure to go to Hays
Always a pleasure to go to Hays. Staff always helpful. Stephanie is a lovely person.
28 February 2026
Reply from Hays Travel - Bangor
Thank you for my 5 star review. Thanks, Steph
Made us feel like we on holiday now
Made the whole experience easy very understanding our needs
25 February 2026
Reply from Hays Travel - Bangor
Thank you so much for the review, its much appreciated
Fantastic staff very helpful explained…
Fantastic staff very helpful explained everything in detail
24 February 2026
Reply from Hays Travel - Bangor
Thank you for booking with me, always a pleasure, thanks Sarah
Friendly & helpful staff
All staff friendly & helpful Sarah was very helpful even went out of her way to get what I needed 🙂 will definitely be booking again
17 February 2026
Reply from Hays Travel - Bangor
Thank you very much for your lovely review. Thanks Sarah :)
Reply from Hays Travel - Bangor
Thank you for my 5 star review
Thanks Sarah
Reply from Hays Travel - Bangor
Thank you very much for your lovely review, Katie
Good friendly patient service
5 February 2026
Reply from Hays Travel - Bangor
Thank you so much for the review
Helpful & experianced.
Helpful , searched for holidays when we couldn’t make up our minds.
Found exactly what we wanted. Thank you Steph.
10 February 2026
Reply from Hays Travel - Bangor
Thank you so much for the review, its appreciated, thanks Stephanie
Great service
Leah was extremely helpful, patient and polite. Nice to deal face to face with a travel consultant instead of on the Internet.
1 February 2026
Reply from Hays Travel - Bangor
Thank you so much for your review, Regards Leah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.