Lucy has given her usual level of service and continues to go the extra mile for us! Her out of hours working checking emails that coincides with Mauritius 🇲🇺 time is commendable! She is tur... See more
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See what reviewers are saying
From walking into the travel agents we get the best travel information available from our travel consultant We go through the best options on where to go with the best prices. Nothing is too much tr... See more
Company replied
Vanda was wonderful, so helpful. We didn’t really know where we wanted to go other than winter sun for 3/4 days. Helped us navigate our way to our destination based on our preferences. Listened, sugge... See more
Company replied
Lucey is excellent in making my holidays fit in with my needs and take all the stress away finding the right holiday.
Company replied
Company details
- #20 of 202 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Horsemarket, DL12 8LZ, Barnard Castle, United Kingdom
- 01833 348215
4.9
Excellent
545 reviews
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Excellent, every time I book a holiday
Lucey is excellent in making my holidays fit in with my needs and take all the stress away finding the right holiday.
4 August 2026
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send us feedback, we always appreciate this. It was great to be able to help you get your holiday booked and take all the stress away. :) Lucy
Was listened to and she did her best to…
Was listened to and she did her best to find us the holiday we wanted.
1 August 2026
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send us some feedback. It was great to see you in branch and a pleasure to help you get your holiday booked. Vanda
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send us feedback, we always appreciate this. It was great to be able to help you get your holiday booked. Lucy
Always ecellent
28 July 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review :) it's always a pleasure to book your holidays - Lucy x
Mauritius 🇲🇺 Wedding
Lucy has given her usual level of service and continues to go the extra mile for us!
Her out of hours working checking emails that coincides with Mauritius 🇲🇺 time is commendable!
She is turning out to be an exceptional wedding planner!
Can’t thank Lucy and the team at Barnard Castle enough!
25 July 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review :) it is my pleasure to book your wedding and many congratulations, it will be here before you know it! - Lucy x
From walking into the travel agents we…
From walking into the travel agents we get the best travel information available from our travel consultant
We go through the best options on where to go with the best prices. Nothing is too much trouble. Everything is talked through including any extras we might need. Thanks Vanda
Would not go anywhere else but Hays
12 July 2026
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send me some feedback. It is always great to see you in branch and I enjoy helping you get your holidays booked. Vanda
Reply from Hays Travel - Barnard Castle
It was an absolute pleasure to see you in store and be able to help with your enquiry. Thank you for the feedback. Vanda
First time booking at Hays Travel.
We haven't booked with Hays Travel before however after this experience we definitely will do in future. Vanda was extremely helpful, knowledgeable and efficient. We are really looking forward to our trip in September.
11 July 2026
Reply from Hays Travel - Barnard Castle
Thank you so much for this lovely feedback. It was great to see you in branch and I hope you enjoy your holiday and that I can help you in the future with your holiday bookings. Vanda
Amelia was brilliant she managed all of…
Amelia was brilliant she managed all of my disability needs for airport and hotel
We are flying to Torromlinos. She ticked off all our preferences and aids. Amelia works for the Barnard Castle hays shop
10 July 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It was a pleasure speaking with you and I am glad we managed to get you booked on your holiday. I hope you have a fab time :) Thanks, Amelia
I went to Hays with the thought of…
I went to Hays with the thought of holiday in Italy next year but wanted to visit a few places while there, Vanda took all details and dates and after a few days had me all sorted, Im visiting all the places I wanted to go and flights from local airport, fab hotels, internal trains from one place to another and a guided tour of pompeii with lunch included in sorrento.....cant wait to go, all thanks to Vanda at Hays
28 June 2026
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send us some lovely feedback. It was great to be able to help you get this amazing holiday booked and to see you in store to get everything confirmed. So much to get excited for now. Vanda
Great service
We had to wait for an available rep, while at waiting we were offered drinks etc. so a great start. When a rep was available she (Amilia) was superb. She listened to what we wanted and found us a perfect holiday.
7 July 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It was a pleasure speaking with you both and I am glad we got the perfect hotel to celebrate your honeymoon!! Can't wait to hear all about it :) Thanks, Amelia
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! It is always a pleasure seeing you in the branch :) Thanks, Vanda
Very helpful and friendly staff
30 June 2026
Reply from Hays Travel - Barnard Castle
Thank you for sending us some feedback. It was great to see you in branch and to be able to help you get your holiday booked. Vanda
Reply from Hays Travel - Barnard Castle
Thank you for taking the time to send us some feedback. Lucy
Reply from Hays Travel - Barnard Castle
Thank you for your feedback, it was great to be able to help you with your booking again. Vanda
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! We hope you have an amazing holiday :)
Reply from Hays Travel - Barnard Castle
Thank you for your kind review. I hope you have an amazing holiday and I can't wait to hear all about it. Thanks, Vanda
Very enthusiastic and helpful.
18 June 2026
Reply from Hays Travel - Barnard Castle
Thank you very much for taking the time to send feedback. It was lovely to chat with you in branch and to be able to help you get your holidays booked. Vanda
The time taken to understand my…
The time taken to understand my personal preferences and to ensure the holiday fit the bill. Thanks Vanda
14 June 2026
Reply from Hays Travel - Barnard Castle
Thank you for the feedback. It is great to be able to help you get your holidays booked. Vanda
Such friendly & efficient staff
15 June 2026
Reply from Hays Travel - Barnard Castle
Thank you for your lovely review! I hope you have an amazing time on both your cruise and your family trip :) Thanks, Amelia
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