The travel consultant, Sacha, was polite, professional and knowledgeable. He gave us good advice on all the options and we are very pleased with the holiday booked.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The travel consultant, Sacha, was polite, professional and knowledgeable. He gave us good advice on all the options and we are very pleased with the holiday booked.
Company replied
Full understanding of what we wanted. It was a CRUISE in the Baltic Sea. Basically Southampton etc-. Amazing how few there are. Anyhow,we had full attention from Donna who was so pleasant and bright w... See more
Company replied
The staff are very helpful and efficient at Hay's travel in Barry Vale of Glamorgan, nothing was too much trouble. I'll always go there to book my holidays. The booking was quick also they sorted out... See more
Company replied
We are new to cruise ships and this is the first time we have decided on a river cruise but the second time dealing with Peter at Hilton Road Barry who helped us before with a Northern Lights cruise... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
145 Holton Road, CF63 4HP, Barry, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hays Travel - Barry
The service from Adam was amazing and would definitely recommend Hays Travel Barry to all friends and family.

Reply from Hays Travel - Barry
The travel consultant, Sacha, was polite, professional and knowledgeable. He gave us good advice on all the options and we are very pleased with the holiday booked.

Reply from Hays Travel - Barry

Reply from Hays Travel - Barry
Really helpful and happy to look at all options to suit our requests…..if you can get my name correct that would be a plus!

Reply from Hays Travel - Barry
Kas is extremely knowledgeable and so helpful she managed to make our holiday happen when we hit a problem but she solved it expertly

Reply from Hays Travel - Barry
Seen by kaz ,she was very helpful in dealing with my holiday requests

Reply from Hays Travel - Barry

Reply from Hays Travel - Barry
Excellent service caz the assistant in the barry office was very friendly and very helpful couldn't do enough for us with our booking

Reply from Hays Travel - Barry
The staff are very good and friendly
The down side every time we visit we work out with another holiday booked and thats 5 this year

Reply from Hays Travel - Barry
Very much appreciated Sacha extensively looking at at different times and dates which suited our
Schedule Thank you

Reply from Hays Travel - Barry
Extremely helpful. Came back promptly with answers to our queries. Thanknyou.

Reply from Hays Travel - Barry
Was all done & dusted rather quickly & efficiently. The lady found us a great deal too which ticked all our boxes.

Reply from Hays Travel - Barry
Friendly efficient staff.
Got my holiday booking sorted quickly and so easy.

Reply from Hays Travel - Barry
Staff were friendly and helpful and holiday booked quickly

Reply from Hays Travel - Barry
Great service yet again! How to satisfy 18 holiday makers, Hays can! Thanks Donna for your patience.

Reply from Hays Travel - Barry

Reply from Hays Travel - Barry
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.