What was meant to be a quick in and out holiday booking turned into an hour and an half due to my fussiness. However Adam was patient, knowledgable and listened to everything we needed. So glad we wen... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kaz is so helpful explaining she has checked reviews before suggesting the package holiday we were looking for . She has so much knowledge about the resort area and nothingis overlooked or any obligat... See more
Company replied
We have booked many times with Hays Travel, and each time we get a cheerful welcome , and with their knowledged approach obtain exactly what we wanted.
Company replied
We are new to cruise ships and this is the first time we have decided on a river cruise but the second time dealing with Peter at Hilton Road Barry who helped us before with a Northern Lights cruise... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
145 Holton Road, CF63 4HP, Barry, United Kingdom
- 01446 688 392
4.9
Excellent
514 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such lovely ,friendly,helpful staff
Such lovely helpful staff, found just what I wanted and explored all options when booking flights to Australia. Would definitely use them again. Overall a brilliant experience
21 February 2026
Reply from Hays Travel - Barry
Thank you so much for your kind words and for booking with us. It was our pleasure
Donna the sales person went over and…
Donna the sales person went over and beyond to help us find exactly what we were looking for x
21 February 2026
Reply from Hays Travel - Barry
Thank you so much for your kind words and for booking with us. It was our pleasure :)
Great service from Adam and the team
Great service from Adam and the team. They clearly know their onions and found me a cracking deal. Thank you, IE.
3 February 2026
Reply from Hays Travel - Barry
Thank you for taking the time and your kind words. Always here to help
Friendly and helpful
13 February 2026
Reply from Hays Travel - Barry
Thank you for taking the time and the kind words
The consultants always well mannered.
The consultants always well mannered.. They assist each other work as a team..
11 February 2026
Reply from Hays Travel - Barry
Thank you for booking with us once again and for your lovely comments. :)
Great staff with lots of advice and help
8 February 2026
Reply from Hays Travel - Barry
Thank you so much for booking with us. We really appreciate it and thank you for your kind words :)
Helpful attentive and pleasant .
5 February 2026
Reply from Hays Travel - Barry
Thank you for booking with us again and your kind words :)
Karen was most helpful in sorting out…
Karen was most helpful in sorting out our holiday
5 February 2026
Reply from Hays Travel - Barry
Thank you for taking the time to review. Always here to help
Booking through Hays travel
Having booked several cruses through Hays travel I find the service Friendly and professional with my questions answered and explained to my satisfaction. We even had time for me to chat about my previous cruises. The last cruise was with a Hays representative on board which turned out to be a god send as we had an issue with the weather with flight's having to be rebooked which was all done on board seamlessly.
4 February 2026
Reply from Hays Travel - Barry
Thank you for taking the time to review and the very kind words. We are always here to help.
Very helpful amazing
Hays in Barry booked with Donna a few times so helpful abd goes our of her way every time will always book with her
28 January 2026
Reply from Hays Travel - Barry
Thanks you so much, so kind of you and thank you again.
Once again the advisor was very helpful and polite and I would not hesitate to use them again…
My sister and I returned to the branch to complete our booking.
27 January 2026
Reply from Hays Travel - Barry
Thank you so much for booking with us and thank you for your kind comments. :)
Truly a great shop…
I was abroad and wanted to book a holiday. Donna truly went well out of her way to facilitate this. Thanks
1 February 2026
Reply from Hays Travel - Barry
Thank you for taking the time and the very kind words. Always here to help.
knowable and helpful staff
6 January 2026
Reply from Hays Travel - Barry
Thank you so much for your kind words and once again thank you for booking with us :)
Family holiday
Tayla at the barry branch was friendly, honest and helpful and helped me make a good choice. I gave her 4 options of the detestations and she went through each one in order for me to book a family holiday. Excellent customer service and very thorough. 10/10
28 January 2026
Reply from Hays Travel - Barry
Hi Lisa it was a pleasure confirming your holiday with you. Thank you so much for your lovely comments. Thank you once again for booking with us. Thanks Tayla :)
Friendly
Friendly. Listened to wish list. Efficient, well explained options all booked. Saves hours trawling internet sites.
27 January 2026
Reply from Hays Travel - Barry
Good Afternoon Mrs Cross,
Thank you so much for your kind words and feedback. Thank you once again for booking with us. :)
very helpful answered all my queries
18 January 2026
Reply from Hays Travel - Barry
Thank you so much for booking with us. Thank you for taking the time to comment and your kind words :)
Great services.
Kaz who made our booking was excellent. Well informed and explained everything. We always book with Jay's as all the staff in the Barry branch are excellent.
25 January 2026
Reply from Hays Travel - Barry
Thank you for spending the time to comment. Thank you once again for booking with us and for your lovely comments :)
Called in a few times looking for a…
Called in a few times looking for a suitable singles cruise. Nothing was too much trouble
24 January 2026
Reply from Hays Travel - Barry
Thank you for your kind comments Jenny. Thank you once again for booking with us :)
Tayla helped us book a holiday of a…
Tayla helped us book a holiday of a lifetime! All the staff were super friendly and helpful too!
22 January 2026
Reply from Hays Travel - Barry
Thank you for your kind review, it was my pleasure! :) Tayla
The assistant was very knowledgeable
The assistant was very knowledgeable, thoughtful and friendly
13 January 2026
Reply from Hays Travel - Barry
Thank you for taking the time and the very kind words. Always here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.