We’re warmly welcomed into the store and we had a lovely chat with Susan about what we were looking for in our holiday. She made sure that she knew what our priorities were and was able to make som... See more
Company replied
Location
Switch locationUnit 2-3 Berryden Retail Park, Berrden Road, AB25 3SA Berryden Park, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service as always at Hays Berryden. Marie was very helpful and had lots of patience going through booking options with me. Sure it was above and beyond as well as our call went well beyond closi... See more
Company replied
Amy was an excellent agent for Hays travel. Although she had recently started in the job, she was very thorough, efficient yet friendly which was lovely in this young girl. She made everything seem... See more
from the moment I went into shop susan m took care of all my requirements from start to finish and was very proffisonal at her job and made me feel at ease
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 2-3 Berryden Retail Park, Berrden Road, AB25 3SA, Berryden Park, United Kingdom
- 01224042736
5.0
Excellent
660 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Berryden Park
Thank you for your feedback. Marie :)
One to one service and support from…
One to one service and support from other staff members as well. Options explained so that we could take time to decide. Offer to pay monthly greatly appreciated.
28 July 2026
Reply from Hays Travel - Berryden Park
Thanks for the reveiw it was a pleasure to get you all booked up. Thanks Susan S:)
Reply from Hays Travel - Berryden Park
Thank you for booking with us & thank you for your comments. Thanks Susan
susan m was very helpful in all aspects…
susan m was very helpful in all aspects of the cruise .
very pleasant at all times .thank you
22 July 2026
Always a positive experience at Hays…
Always a positive experience at Hays Berryden. Staff go over and above to find the best deal, and give service with a smile. Thank you.
9 July 2026
Reply from Hays Travel - Berryden Park
Thank you for your feedback :)
Helpful and knowledgeable staff
15 July 2026
Reply from Hays Travel - Berryden Park
Thank you for your feedback. Marie :)
Excellent service
Was assisted by Susan M in Aberdeen who I found to be extremely helpful and patient and very knowledgeable. I had a holiday booked within 30 mins.
15 July 2026
Reply from Hays Travel - Berryden Park
Thank you for your comments, I'm glad we got you booked. Thank you for booking with us. Thanks Susan
As always Hays are the best!
As always Hays are the best!! Susan helped book our holiday and even though she was extremely busy (they were short staffed), she was as efficient as always. And friendly too (again as always!!).
Another query we had was followed up by email, which was actioned quickly and we have also booked (Susan again but not sure which one!).
Thanks to all at Hays for being such a friendly helpful travel agent. Will be back soon to look into a wee trip to a Christmas Market.....
9 July 2026
Reply from Hays Travel - Berryden Park
Thank you so much for your lovely comments and thanks again for choosing to book with us. Thanks Amy
Very helpful and informative
Very helpful and informative, helped with my questions and responded to email really quickly prior to going into shop. A+++
12 July 2026
Reply from Hays Travel - Berryden Park
Thank you for your feedback :)
Reply from Hays Travel - Berryden Park
Thank you for your feedback :)
The lady was very helpful and arranged…
The lady was very helpful and arranged flights for us.
9 July 2026
Reply from Hays Travel - Berryden Park
Thank you for your booking it was a pleasure. Susan S
Really good experience with booking my…
Really good experience with booking my holiday with Louise. Helpful and knows her stuff and explained all the different options to allow me to book the holiday with ease and quickness. Would recommend hays and would use them again.
5 July 2026
Reply from Hays Travel - Berryden Park
Thank you for your lovely comments and for booking with us. Thanks Louise
Always very accommodating
Always very accommodating, always feel valued as a customer. Usually deal with Susan who goes out of her way for us.
27 June 2026
Reply from Hays Travel - Berryden Park
Thank you so much for your booking again it is a pleasure. Susan S
I have booked with Hayes at Berryden…
I have booked with Hayes at Berryden Aberdeen many
times the staff are friendly and helpful and I would be happy to tell my friends and family to go there if they
need holiday advice
1 July 2026
Reply from Hays Travel - Berryden Park
Thank you for your feedback :)
Reply from Hays Travel - Berryden Park
Mr Massie,
Thank you so much for taking the time to leave such a lovely review. I am delighted to hear you found my service helpful. Thanks Susan S
Very straightforward and professional.
2 July 2026
Reply from Hays Travel - Berryden Park
It was apleasure to get you all booked up hope you have a great time. thanks Susan S
Susan M at the berryden office Aberdeen…
Susan M at the berryden office Aberdeen was very helpful and patient and informative, answered all our questions
24 June 2026
Reply from Hays Travel - Berryden Park
Thank you for your lovely comments and thank you for booking with me. Thanks Susan
Reply from Hays Travel - Berryden Park
It was my pleasure . Thanks Susan
Excellent service Did explain…
Excellent service Did explain everything I needed to know 😊
19 June 2026
Reply from Hays Travel - Berryden Park
Thank you for your lovely comments and thank you for booking with us. Thanks Susan
Reply from Hays Travel - Berryden Park
Thank you for your lovely comments and thank you for booking with us again, thanks Susan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.