We phoned in with details of what we wanted for our holiday. Sophie sorted everything out for us and suggested better flights to lengthen our holiday experience. Popped into the shop to pay...all so... See more
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Just returned from another great holiday and went into my local hays travel to let the girls know what we thought of the new hotel and ended up booking for next year with Danielle who was so helpful a... See more
Company replied
The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... See more
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Staff remember your name from previous bookings and are really helpful to what your needs are can’t thank them enough for the service they provide
Company replied
Company details
- #22 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 53 best companies in Cruise Travel Agency
- #5 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #9 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
4.9
Excellent
1k reviews
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Staff remember your name from previous…
Staff remember your name from previous bookings and are really helpful to what your needs are can’t thank them enough for the service they provide
23 July 2026
Reply from Hays Travel - Berwick
Mr William Hutchison,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that our team consistently provides such helpful and personalized service. We truly appreciate your kind words.
Kind Regards
Hays Travel Berwick
Amazing as always
22 July 2026
Reply from Hays Travel - Berwick
Thank you so much for your kind feedback a pleasure as always.
Hays Travel Berwick
Friendly staff make booking a holiday…holiday haven
Friendly staff make booking a holiday so easy.
14 July 2026
Reply from Hays Travel - Berwick
Angela,
Thank you for your wonderful feedback! We are so pleased to hear that our team made booking your holiday a smooth and easy experience.
Kind Regards
Hays Travel Berwick
Always great as usual.
21 July 2026
Reply from Hays Travel - Berwick
Thanks for the lovely review Fred :)
Excellent professional service
The staff member who dealt with my bookings; Summer was excellent. Her professional experience made the booking process as smooth as it could be.
19 July 2026
Reply from Hays Travel - Berwick
Thank you for your fab review Kim :)
Girls are always super friendly and so…
Girls are always super friendly and so helpful wouldn’t book a holiday anywhere else!
19 July 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Very helpful and didnt feel pressured
12 July 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Came in later on a Friday and we…
Came in later on a Friday and we weren't sure where we wanted to go. Your rep was very patient with us and we ended up booking somewhere. She didn't push the budget or something we didn't want. Great experience!
11 July 2026
Reply from Hays Travel - Berwick
Thank you so much for your lovely review. We are so pleased you had such a lovely experience.
All the staff were very helpful in…
All the staff were very helpful in keeping us updated while we considered our holiday options.
15 July 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Spur of the moment holiday
We phoned in with details of what we wanted for our holiday. Sophie sorted everything out for us and suggested better flights to lengthen our holiday experience.
Popped into the shop to pay...all sorted.
15 July 2026
Reply from Hays Travel - Berwick
Aw thankyou for your review Lorna, It was lovely to get you booked on your magical holiday :)
Helpful, friendly service
We booked a family holiday through the Hays Travel branch in Berwick. Due to unforeseen circumstances, 3 people could not attend. The staff in Berwick were brilliant at explaining our options and ultimately co-ordinating with Easyjet holidays to obtain proof of no show for our travel insurance. Really, really helpful in a difficult situation.
29 June 2026
Unprompted review
Reply from Hays Travel - Berwick
Viv C,
Thank you for sharing your positive experience. We are so pleased to hear that our team provided excellent support and coordination during a difficult situation. We appreciate your kind words.
Kind Regards
Hays Travel Berwick
The Berwick staff are friendly
The Berwick staff are friendly, helpful and professional and nothing is to much trouble to them.
12 July 2026
Reply from Hays Travel - Berwick
Duncan,
Thank you for your wonderful review! We are so pleased to hear that our team was friendly, helpful, and professional. We always strive to provide excellent service.
Kind Regards
Staff were very helpful and friendly
Staff were very helpful and friendly. You are greeted by name on entering and they remember your preferences regarding mobility.
11 July 2026
Reply from Hays Travel - Berwick
Irene,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a helpful and friendly experience, remembering your preferences.
Kind Regards
Hays Travel Berwick
Holiday 27
Just returned from another great holiday and went into my local hays travel to let the girls know what we thought of the new hotel and ended up booking for next year with Danielle who was so helpful and knew what I wanted and even booked my airport parking £35 cheaper than I had saw online. Very pleased with the service I received.
3 July 2026
Reply from Hays Travel - Berwick
Thank you for leaving your review :)
Great experience
It's always a pleasure going into Hays in Berwick, the girls are always very helpful and pleasant
10 July 2026
Reply from Hays Travel - Berwick
Ah its so nice to get such a lovely review, thank you so much
Reply from Hays Travel - Berwick
Thank you so much for your lovely review, we really appreciate it
Brilliant service and completion in a…
Brilliant service and completion in a very short timeframe. Thank you Sophie
10 July 2026
Reply from Hays Travel - Berwick
Thank you for leaving such a lovely review we really appreciate it
This is the first time we have used a…
This is the first time we have used a travel agent for 20 years, and Rebecca was so helpful answering all our questions.We were so pleased we actually bought 2 holidays.
7 July 2026
Reply from Hays Travel - Berwick
Thanks for your review :)
Reply from Hays Travel - Berwick
Thank you for your lovely review
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