Rebecca was very pleasant and helpful who has helped find many lovely holidays for us.she makes your visit to Hays feel like day one of your holiday. Everything is arranged for us so no more stress.... See more
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See what reviewers are saying
I went to book flights to Canada, a flight from Calgary to Ottawa and then home to Edinburgh from Ottawa via Toronto. The flights were with WestJet and at the time of booking nobody was aware of loo... See more
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The fact that because the Hays girls are local to Berwick upon Tweed, I was able to talk about what I was looking for for a short break whilst one of the girls dropped her child off for the school... See more
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We have been to your shop many times. All the staff we have met over the years have been extremely helpful and professional. Some of the girls are well known to us by name and sight. We are oaps with... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Marygate, TD15 1AT, Berwick, United Kingdom
- 01289318078
5.0
Excellent
1k reviews
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Reply from Hays Travel - Berwick
Jacqueline,
Thank you for your kind words! We are delighted to know we were very helpful.
Kind Regards
Hays Travel
absolutely brilliant so helpful and…
absolutely brilliant so helpful and easy to book our cruise
4 June 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
First class service from Becky and her…
First class service from Becky and her team at Hays Berwick.
28 May 2026
Reply from Hays Travel - Berwick
Thanks for your review Sandra :)
After a lifetime of independently…
After a lifetime of independently booking our own holidays starting with teletext we brought our own itinerary to Hays with three locations, suggested hotels, trips etc and were amazed that within the same day we had all of our wishes met through the diligence, highly skilled expertise, patience and persistence of Shaunie to provide for us our ideal holiday which we both appreciate so much. Thank you Shaunie for all your help and support.
3 June 2026
Reply from Hays Travel - Berwick
Aw thank you so much for this lovely review :)
Shauni went above and beyond getting…
Shauni went above and beyond getting great deal for us as she does would not book anywhere else but hays Berwick as Becky and staff are fantastic they go and find best deals for you
3 June 2026
Reply from Hays Travel - Berwick
Thank you so much for your lovely review. We appreciate it
Great personal and friendly service, as always, from the lovely staff at Hays,
Visited Berwick upon Tweed branch this week to book a last minute holiday. As usual we didn't really know what we wanted but Rebecca knows us well and found us a Greek Island cruise
We came away happy and looking forward to our holiday
1 June 2026
Reply from Hays Travel - Berwick
We're so glad we could help you find the perfect Greek Island cruise! We hope you have a wonderful holiday.
Kind Regards
Hays Travel Berwick
Staff memberShaunie
Staff member, Shaunie, carried out our booking for a cruise. Friendly, knowledgeable and helpful 😁
29 May 2026
Reply from Hays Travel - Berwick
Awww thanks for your lovely review Caroline :)
Really friendly and helpful staff
Really friendly and helpful staff. At my local branch in Berwick upon tweed.
25 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
We were listened to and open…
We were listened to and open suggestions were given to us about where to go, without being pushy.
30 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Staff super friendly and helpful
24 May 2026
Reply from Hays Travel - Berwick
Thanks for your review Matt :)
Reply from Hays Travel - Berwick
Thank you for the lovely review, have a fab time :)
Great service as always!
28 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Danielle was great help
Danielle was great help. Booked our cruise & hotel stay.
Looking forward to great holiday
Many thanks .
Marion
17 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Great personal service.
Immediate understanding of what we needed. A wide range of options offered. We are awkward customers, we're not always in the same price range, this time, low, and yet off we go.
25 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
The staff were very knowledgeable about…
The staff were very knowledgeable about all our needs and carried out our booking professionally
18 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
We have booked with Hays Travel for…
We have booked with Hays Travel for many years. Danielle did a fantastic job in finding us a holiday and couldn't have been more helpful. That's why we come back every year. First class service. Well Done.
24 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Hays Travel Berwick - Brill
Have used Hays Travel Berwick before and can't rate them high enough. All staff are so friendly and helpful and Shauni booked for us this time and she was brill.
18 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
Great customer service staff friendly…
Great customer service staff friendly and knowledgeable
10 May 2026
Reply from Hays Travel - Berwick
Thank you for the lovely review :)
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