Very good service from all the staff at Hays Travel Birkenhead particularly a from a lady named Leah she explained everything in detail about our cruise holiday , first class service.
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See what reviewers are saying
The staff are so friendly. They listen to your requests and match a holiday to suit your budget, offering great value for money. The holiday package is explained in detail, tickets and itinerary prov... See more
Company replied
Assistant Helen listenedto our requirements and came up with three choices of interest to us and one just fitted what we were looking for . Having worked in sales myself she was spot on by offering... See more
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Amelia booked us our dream Caribbean cruise we found her friendly and so engaging she was knowledgeable and so patient making sure we were happy with our cabin choice.We were also impressed by being a... See more
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Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
208/210 Grange Road, CH41 6EA, Birkenhead, United Kingdom
- 01514386593
4.9
Excellent
698 reviews
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I've always liked booking with Hays…
I've always liked booking with Hays travel good deals kind staff always there to help
30 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for such a kind review, it was a pleasure to book your holiday. Leah :-)
Great thanks.
Wonderful customer service and friendly staff who were wonderful. I use hayes travel a lot.
31 August 2025
Reply from Hays Travel - Birkenhead Grange Rd
thanks for the lovely feedback it was a pleasure booking your holiday for you
Efficiency
The staff are always friendly, knowledgeable and efficient. A credit to the company.
19 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thanks for the lovely feedback x
Best Travel Agents
Always use Hays Travel in Birkenhead. Helen and the other travel consultants are all fantastic and go that extra mile to help.
18 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thanks for the lovely feedback it was a pleasure booking your River Cruise for you. Thanks Helen x
The staff were very helpful
The staff were very helpful. Thank you so much for your good service.
23 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
thank you for booking with us! :) hopefully seen you both again soon.
Halle
Helen the rep was so helpful and…
Helen the rep was so helpful and explained everything
23 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for such a lovely review, it was a pleasure to book your holiday. Helen
Quick and helpful booking our holiday
Quick and helpful booking our holiday
Explaining everything
And listening to what we wanted
21 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Ah this is such a lovely review and so pleased you are happy, it was a pleasure to book your holiday. Leah :)
Brilliant service will be back
Nice and easy process to get exactly what I wanted booked!
Halle was brilliant from start to finish and nothing was too much trouble for her!
17 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
thank you for such a kind review, it was a pleasure to get your holiday booked. Halle :-)
Really surprised how quick and helpful…
Really surprised how quick and helpful it was popping am normally the hard work customer who can’t decide on that perfect get away to pick and charleigh was amazing found me a fantastic holiday straightaway av been with hays for years know and always been fantastic wouldn’t go anywhere else 🙂
10 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you so much! was lovely meeting you both. hopefully see you all again soon. Thanks
Charleigh :)
This what Hays Travel is all about…
This what Hays Travel is all about pleasant ,relaxing with a positive can do attitude by a member of the Hays team Halle at the Birkenhead branch.
Thank you 😊🙏
17 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you so much! was lovely meeting you both. hopefully see you all again soon. Thanks
Halle :)
Had a great experience with Haye’s…
Had a great experience with Haye’s Travel. They were very helpful with booking my flight and making good suggestions to help me with my trip. Would certainly recommend them.
17 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thanks for the lovely feedback
Halle was brilliant and nothing was to…
Halle was brilliant and nothing was to much trouble she explained everything in great detail and best of all she was very friendly I find Hays Travel excellent.
17 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for the lovely feedback, it was a pleasure to do you booking. Hopefully see you all soon. thanks
Halle :)
Halle was so lovely and patient…
Halle was so lovely and patient especially with our awkwardness with booking, made the experience so easy, wouldn’t hesitate to book with them every time
13 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for the lovely review Sarah and booking with us. We are glad you are happy with the service! Halle :)
Reply from Hays Travel - Birkenhead Grange Rd
Thanks for the lovely feedback
Excellent service could not fault the…
Excellent service could not fault the whole process of arranging our holiday. A big thank you to Helen.
3 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Ah this is such a lovely review and so pleased you are happy, it was a pleasure to book your holiday. Helen
Exceptional service
After spending a stressful morning trying to book a holiday on line we decided to go to our local Heys travel agent and what a difference it made .From the moment that we sat down the lady called Helen was amazing She talked us through our requirements ,made suggestions ,and before we knew it was given a folder with everything we needed for our chosen holiday .
Would definitely recommend Hays travel and would be more than happy to choose them again.
3 September 2025
Reply from Hays Travel - Birkenhead Grange Rd
Ah this is such a lovely review and so pleased you are happy, it was a pleasure to book your holiday. Helen
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for your review, it was a pleasure to book your holiday. Amelia
Reply from Hays Travel - Birkenhead Grange Rd
Thank you for such a kind review, it was a pleasure to book your holiday. Charleigh
I go to Hayes Travel, because they Know what there Talking About Not Pushing, into anything you Don't Want There to Listen to What We The Customer Wants Everytime 🙂👍
I've booked with Hays Travel, for that long I can't even remember. I've found Everything I Need, Your Staff (Especially James) I've Found Very Reliable Professional and Friendly. (Even If I Do his Head in)James is Very Pleasant and Doesn't Rush You, or Push You Into Something You Don't Want. That's One of the reasons I Always Go To Hays 🙂👍
27 August 2025
Reply from Hays Travel - Birkenhead Grange Rd
Hi Kathy, It is always a pleasure booking your holidays. Thank you for your lovely feedback :) James
Great service
Amelia was friendly and efficient,gave me lots of options according to my requests and gave me all the information I needed.
20 August 2025
Reply from Hays Travel - Birkenhead Grange Rd
Thanks for the lovely feedback. It was a pleasure booking your holiday for you, Amelia
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