All the team at Hays travel Birtley went above and beyond to help us. They Tailor make our holiday to Japan taking in all our requirements and made us feel at ease as they were all very polite and fri... See more
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See what reviewers are saying
The service I received from entering and leaving was first class. Felt comfortable and not stressed, no pressure to by buy anything extra ( insurance, currency, seats). The agent was professio... See more
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We use Hays Travel Birtley at least twice a year to book holidays the staff are always brilliant. Molly who helped arrange our latest holiday, also arranged our last trip and remembered where we wen... See more
Company replied
We were greeted by Molly who was very helpful and once we decided on a destination she looked at all different ways to help keep to our budget. Ended up booking the holiday we wanted there and then so... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Arndale House Durham Road, DH3 2PG, Birtley, United Kingdom
- 0191 4106677
4.9
Excellent
542 reviews
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Hays Travel in Birtley
Always use Hays Travel in Birtley, Reason....simply the best.
As I walked in the door I was asked if I'd like a tea or coffee..wow
Young lady who booked our holiday was fantastic, arranged everything and got us best price available. Thank you
6 February 2026
Reply from Hays Travel - Birtley
Thank you for your lovely review! I hope you have a fab time and i hope to book you again in the future :)
Thanks, Molly :)
Reply from Hays Travel - Birtley
Thank you for your lovely review for Claire! We hope you have a fab time away :)
Thanks, Team Birtley
The assistant called Imogen was very…
The assistant called Imogen was very helpful and pleasant
3 February 2026
Reply from Hays Travel - Birtley
Thanks so much for leaving your lovely review!
I hope you have a fab time on your cruise and hope to book you both again in the future.
Many thanks,
Imogen :)
Great service
Spoke with Jill , sorted everything in minutes with the booking , a pleasure from start to finish , nothing was a problem even though I rang late in the day
3 February 2026
Reply from Hays Travel - Birtley
Thank you for your review David, i am so pleased we managed to get you and the family booked up, it was our absolute pleasure !! Many Thanks Jill and the Team
The staff were welcoming
The staff were welcoming, efficient and able to meet all our requirements for our pre planned special anniversary holiday next year.
3 February 2026
Reply from Hays Travel - Birtley
Thank you for your review Maureen, it will be an amazing anniversary cruise and i'm so pleased you both keep coming back to see us, thank you again, Jill and the team
Reply from Hays Travel - Birtley
Hi Clare, thank you for the review, i am pleased Molly was able to get you booked up and your looking forward to your holiday !! Thanks again Jill and the team
Very helpful
Very helpful, and friendly staff.
Always happy to help us, no matter how long it takes.
1 February 2026
Reply from Hays Travel - Birtley
Thank you so much Susan, always pleased we are able to get you booked up on your next Cruise !! Thanks again Jill and the team
Good attentive service with no…
Good attentive service with no questions left unanswered.
Every effort made to get the best deal.
Jill was a good help and did her best to help me with the best option as to cabin choice and best deals.
31 January 2026
Reply from Hays Travel - Birtley
Thanks for the lovely review Colin! So pleased that Jill was able to find you the best deal for your cruise! Thanks, Claire
AmHays Travel Birtleyazing customer service from the…
Amazing customer service from the agent, all of the staff at Hays Travel Birtley are lovely, nothing is any trouble to them, so friendly
28 January 2026
Reply from Hays Travel - Birtley
Thank you for the lovely review Laura, so pleased we managed to get you booked up again, thanks again Jill and the team
Whole process was smooth and no issues…
Whole process was smooth and no issues at all. Was a very good price (matched jet 2 online). Claire was very knowledgable and responded quickly.
23 January 2026
Reply from Hays Travel - Birtley
Thanks for the lovely review Richard, I'm glad we were able to get you sorted! Enjoy your holiday! Claire
Reply from Hays Travel - Birtley
Thank you so much for leaving your lovely review!
I hope you both have a fab holiday and hope to book you both again in the future!
Many thanks,
Imogen :)
Reply from Hays Travel - Birtley
Thank you for taking the time to leave a lovely review!
I hope you both have a lovely holiday!
Many thanks,
Imogen :)
Everything is good but what I don’t…
Everything is good but what I don’t understand is when you book a all inclusive holiday and then you get told you only can have 3 alcohol drinks a day that’s not all inclusive
11 January 2026
Reply from Hays Travel - Birtley
Thank you for your booking!
Unfortunately we don't control the drinks limits, these are set by the country.
We hope you have a lovely holiday! :)
Thanks,
Team Birtley
Always use this branch staff are…
Always use this branch staff are excellent they go above and beyond to help and cater to your needs very friendly team
14 January 2026
Reply from Hays Travel - Birtley
Thank you for leaving such a a lovely review!
I'm glad we managed to get you booked, up and I hope you have a fab holiday!
Many thanks,
Imogen :)
Always a warm welcome
Always a warm welcome and great service. Claire listened to what we wanted and made sure we got a great price.
13 January 2026
Reply from Hays Travel - Birtley
Thank you for your review Audrey, always lovely to see you and Peter in branch, glad Claire managed to get you booked up on your next holiday, thank you again, Jill and the team
How quick the y booked my holiday and…
How quick the y booked my holiday and everything is done
11 January 2026
Reply from Hays Travel - Birtley
Thank you for your review, i am pleased we managed to get you booked up, thank you for using Hays Birtley, Jill and the Team
Outstanding Customer Care
This branch is quite possibly the best branch for outstanding customer care. Jill and Imogen without fail always go above and beyond. I can't recommend you enough. If you want somewhere you can trust, with people who listen, and a stres free booking process, then this is without a doubt the branch to book in.
12 January 2026
Reply from Hays Travel - Birtley
Thank you for your lovely review Amy, i am pleased we managed to get you sorted and it was absolutely not a problem !! You know where we are if you need anything at all, thanks again Jill and the team
Travel agent Imogen was excellent. Highly impressed
The travel agent Imogen was extremely professional and polite making our experience very relaxed throughout the booking process
Nothing was too much trouble and we left feeling quite comfortable with our forthcoming holiday
12 January 2026
Reply from Hays Travel - Birtley
Thank you for your review David, i am pleased we have managed to get you booked up on your holiday, thanks again Jill and the team
Hays Birtley
Hi Readers,
Hays Birtley, was back to me regarding my enquiry.....
Gill sorted me a great price with all the trimmings, booked within half-hour, great knowing they are just at the end of the line should you have any queries.
Appreciate their help every time, even though I have used them for 30 years, yes 30 years. Never been let down or dissatisfied... Thanks Gill...x
9 January 2026
Reply from Hays Travel - Birtley
Thank you for your review Steve, we got there in the end!! :) I'm please we managed to get you sorted and we hope you have a fab holiday !! Thanks again Jill and the team
All the staff are really helpfull
9 January 2026
Reply from Hays Travel - Birtley
Thank you for your review Alison, im pleased i managed to get you booked up, Thanks again Jill
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