Very pleased with our visit yesterday to book a trip to Copenhagen. The lady we saw was extremely helpful and went the extra mile by checking out the distance of each hotel to the Christmas Markets a... See more
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The lovely young lady, who was an apprentice, was very accommodating and polite . She weng above and beyond to help us in our quest for tge holuday we wanted. I cannot praise her enough. I hope you ma... See more
Company replied
We always use Hayes staff are always welcoming friendly and very helpful. Booked my next holiday with Chloe yesterday 17th very nice young lady
Company replied
Booked this year's holiday again with Hayes. This time Gabrielle arranged it for us. As well as finding us the best deal possible, Gabrielle was very knowledgeable about our choice of destination... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
88 Newgate Street, DL14 7EQ, Bishop Auckland, United Kingdom
- 01388 663777
5.0
Excellent
2k reviews
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Rebbca is always a great help very good…
Rebbca is always a great help very good at her job
16 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review, so glad we could find you what you wanted, hope you have a lovely time :)
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for Becca :)
Another great holiday booked at hays…
Another great holiday booked at hays travel at a reasonable price. Special thanks to Becca for fixing me up.
21 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your travel consultant Becca, I will make sure to pass your amazing comments onto her. We hope you have the best time away - Jess :)
Malta here we come
We were very well looked after our experience was very relaxed and the lady that dealt with us was very knowledgeable and nothing was to much bother she was a very nice person.
21 August 2026
Reply from Hays Travel - Bishop Auckland
Hi Joan
Thank you so much for your kind words about Amy. I'm so glad to hear that you had such a positive experience when you were booking your holiday to Malta, and I'm sure that you are going to have an amazing ttime.
Thanks, Becca
Great service
Great service. Becca had so much patience when the hotel I wanted was fully booked. She looked through lots of hotels and found a one so much better than the one I'd picked . Also changed the day we fly as it was so much cheaper. Thanks Becca
18 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for the lovely review Michelle :) I'm sure that you're both going to have a fab time in Majorca. Can't wait to hear about it when you're back. Thanks, Becca
We always use Hayes staff are always…
We always use Hayes staff are always welcoming friendly and very helpful.
Booked my next holiday with Chloe yesterday 17th very nice young lady
18 August 2026
Reply from Hays Travel - Bishop Auckland
Aww thank you so much for leaving this kind review, I am so glad we managed to get you sorted and I know you will have the most amazing time. Thank you again, Chloe :)
Very helpful as always and all was good…
Very helpful as always and all was good service the girls are great
16 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review, so glad we could find you what you wanted, hope you have a lovely time. Sophie
Very pleased with our visit yesterday …
Very pleased with our visit yesterday to book a trip to Copenhagen. The lady we saw was extremely helpful and went the extra mile by checking out the distance of each hotel to the Christmas Markets and looking for places to eat around the hotels. She was also able to match the online price.
16 August 2026
Reply from Hays Travel - Bishop Auckland
Aww thank you so much for this lovely review, it was a pleasure to serve you and I know you are going to have the most amazing time in Copenhagen. The markets will be the best, can't wait to hear all about it. Thank you again, Chloe x
Jess was brilliant so accommodating
Jess was brilliant so accommodating, listened and did what we wanted .. 5* service from Jess as always 😘
15 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you for leaving such a lovely review for Jess, I will pass this onto her when she is next in Branch! We hope you have a lovely time away.
Thanks, Gabrielle :)
Great Holiday Service
Ellie was friendly, knowledgeable, and built a great report with us. We really enjoyed the consultation and got a brilliant deal.
13 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your travel consultant Ellie, I will make sure to forward this on to her and we are so glad to hear she got you a brilliant deal. We hope you have the best time away! - Jess :)
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave a lovely review, we are so glad that Lily was able to get you sorted and we hope you have an amazing holiday ! - Francesca :)
Jess was really good
Jess was really good, very helpful, very informative, professional and friendly could not of asked for a better assistant
11 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave a lovely review for Jess, I will pass this on to her. We hope to see you again soon! Thanks - Chloe :)
The lovely young lady
The lovely young lady, who was an apprentice, was very accommodating and polite . She weng above and beyond to help us in our quest for tge holuday we wanted. I cannot praise her enough. I hope you manage to offer her a permanent position
11 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you for taking the time to leave such a lovely review! I will be sure to pass this onto Sophie. We look forward to seeing you again soon. Thanks - Chloe :)
Reply from Hays Travel - Bishop Auckland
Thank you for your lovely review, I will pass this onto Francesca! We are sure you will have a lovely time - Thanks, Chloe :)
Very helpful and pleasant staff
Very helpful and pleasant staff. Very happy with service and booking process
31 July 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your travel consultant Becca, we hope you have an amazing time away and I will make sure to forward this review onto her - Jess :)
Very helpful and friendly
Very helpful and friendly and booked our holiday quickly and efficiently.
10 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review we hope you have an amazing time away and look forward to seeing you in branch in the near future - Jess :)
Ellie was polite
Ellie was polite , courteous and very aware of our needs . Made the whole process of booking our holiday stress free.
9 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review for your travel consultant Ellie, we hope you have an amazing time away and I will make sure to forward this review onto her - Jess :)
Amy made our experience so easy such a…
Amy made our experience so easy such a pleasure dealing with her
8 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review, hope you have an amazing time away. I will pass this on to Amy. Sophie
Excellent help and advice on booking…
Excellent help and advice on booking flights only to Switzerland and a holiday to Lanzarote . Being a mature customer Francesca gives me time with my decisions and guides me through the process with patience .
4 August 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your lovely review we are delighted to hear our colleague Francesca was patient through your booking process and I will make sure to pass your comments on to her. We hope you have an amazing time away - Jess :)
Becca is always helpful and goes over…
Becca is always helpful and goes over and above to find you a good deal.
29 July 2026
Reply from Hays Travel - Bishop Auckland
Thank you so much for your amazing review for your travel consultant Becca, we are delighted to hear how she has gone above and beyond to find you an amazing deal. I will make sure to pass your comments onto Becca. We hope you have a lovely time away - Jess :)
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