Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would... See more
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I was in contact with Nadia from the Bishop’s Stortford branch, and is so very helpful and curtious. Nadia found a trip I have wanted to take, and it’s absolutely perfect for me.
Company replied
Went in to book a cruise to the Caribbean for next year. Wanted to fly to the Caribbean and needed two cabins near each other, and wanted a ship that dealt in English pounds. Penny was very helpf... See more
Company replied
Had to cancel a cruise due to medical reasons, but were able to transfer to another next year. Molly who helped us, was excellent.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27/28 Jackson Square, CM23 3XQ, Bishops Stortford, United Kingdom
- 01279888443
4.9
Excellent
668 reviews
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Very professional service 👍👍
14 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After a slow start (computer system…
After a slow start (computer system problems) Paula found us a nice-looking country house hotel.
9 August 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your kind review and for bearing with us during the computer issues we experienced that day. I'm so pleased we found a country house hotel that caught your eye. The good news is that our systems are now fully up and running again. We really appreciate your understanding and look forward to helping you plan your next holiday. Best wishes, Paula and the Hays Travel Bishop's Stortford team.
Molly was professional & delightful in…
Molly was professional & delightful in her dealings with me
13 August 2026
I was in contact with Nadia from the…
I was in contact with Nadia from the Bishop’s Stortford branch, and is so very helpful and curtious. Nadia found a trip I have wanted to take, and it’s absolutely perfect for me.
10 August 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your review! Looking forward to hear about the holiday!
Nadia :)
Everything was great
Everything was great. We are a group of older ladies who have been going on holiday together for over 30 years. Paula sorted us out a holiday to Menorca this year. Lovely hotel in Ciutadella. Would recommend using this company.
8 July 2026
Paula helped us no end
Paula helped us no end. Very patient and understanding. Lovely lady.
5 August 2026
Changing holidays
Had to cancel a cruise due to medical reasons, but were able to transfer to another next year. Molly who helped us, was excellent.
24 July 2026
Reply from Hays Travel - Bishops Stortford
Thank you for the kind review Steven, I am so glad we managed to find and alternative and get your cruise transferred! It will be here before you know it :) see you both soon. Molly x
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, will definitely go back.
29 July 2026
Booking the holiday was easy as we had…
Booking the holiday was easy as we had traveled previously with Hays so most of the information needed was already available to Molly on their system
28 July 2026
Reply from Hays Travel - Bishops Stortford
Than for you the kind review and thank you for booking with us again! :) Molly
Its always lovely going in to Hays in…
Its always lovely going in to Hays in Bishops Stortford, all the lady's are always happy to help especially Paula & Molly.
18 July 2026
Reply from Hays Travel - Bishops Stortford
always a pleasure Tina, see you soon! Molly x
Hayes, great service due to knowledgeable staff and good prices
Molly, was friendly, efficient and knowledgeable about Caribbean cruises: it’s our first time, so she made us feel like we’re in safe hands
Molly, followed up as she said she would.
26 July 2026
Reply from Hays Travel - Bishops Stortford
Thanks for the lovely review Lynda, so glad we found you the perfect cruise. It will be here before you know it! see you soon. Molly x
Exceptionally helpful…
Penny in Bishops Stortford was very helpful, nothing was too much trouble and we booked exactly what we wanted.
22 July 2026
Reply from Hays Travel - Bishops Stortford
Hi Louise, thank you for your kind review it is much appreciated. I am glad I was able to provide you with a good service and I hope you have an amazing time in Tenerife! Hopefully will see you in store again for your future holiday. :) - Chloe
Very friendly very helpful in helping…
Very friendly very helpful in helping us decide on the package we wanted
19 July 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! Glad we found you a lovely holiday to look forwards to! ☀️
A pleasure to book
Very easy process and communication was second to none. It's our first time booking with Ruby at Hays and we will definitely be coming back next year. A very, very happy customer and family.
14 July 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! Hope you have the best holiday! cant wait to hear all about it🌴🌞
Reply from Hays Travel - Bishops Stortford
Thank you for your review! We hope you have a lovely holiday🌞
Absolutely Amazing experience
Absolutely Amazing experience, had a great time in Tenerife. Thanks guys
27 June 2026
Reply from Hays Travel - Bishops Stortford
Hi Thomas!
I'm so glad you had such a great trip! Maybe we can look at route 66 for you soon? :D
Penny :)
Great company to deal with very…
Great company to deal with very efficient and friendly. We dealt with Molly.
30 June 2026
Reply from Hays Travel - Bishops Stortford
Thank you for your lovely review! It was a pleasure - Molly
The staff were very knowledgable and…
The staff were very knowledgable and helpful. We were delighted to have been shown different holiday periods and prices given that we were being flexible with the srart date
20 June 2026
Reply from Hays Travel - Bishops Stortford
Lynne,
We're so pleased our team could offer flexible options and helpful advice. Thank you for your kind words!
Kind Regards
Hays Travel
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