We try to avoid busy times so seeing Lorna only involved a short wait. Initially went in to get help with boarding passes. After that we made an enquiry about a cruise for 2027. Lorna investigated var... See more
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See what reviewers are saying
When we arrived at Hay's in Blackwood we were greeted by Finley, who was polite and happy to look for a holiday for us. Finley took time to ask as which holiday we were looking for and he viewed sev... See more
Company replied
We visited Hays in Blackwood. Finley made myself and my partners visit very welcoming, he smiled and greeted us with a hello, and once we told him what we were looking for he started looking. He looke... See more
Company replied
We didn't actually know what we wanted really just a rough idea...walked into Hays travel and from start to finish Lorna was amazing! Found exactly what we wanted with the ideas we gave her and added... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1A, The Market Place, NP12 1AU, Blackwood, United Kingdom
- 01495805022
5.0
Excellent
1k reviews
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We try to avoid busy times so seeing…
We try to avoid busy times so seeing Lorna only involved a short wait. Initially went in to get help with boarding passes. After that we made an enquiry about a cruise for 2027. Lorna investigated various options regarding destinations and price. We found the right cruise for us and booked it. Also had a holiday insurance quote after it was fully explained and booked that as well. When contacting next day had very satisfactory information from other members of staff. Highly recommend.
20 August 2026
Reply from Hays Travel - Blackwood
Thank you for taking time to give Lorna a lovely review, we will make sure that she sees this :)
Reply from Hays Travel - Blackwood
Thank you for taking time to give Susan a lovely review, we will make sure that she sees this :)
Reply from Hays Travel - Blackwood
Good morning Michael, thank you for booking with us & taking the time to leave this feedback :) - Olivia
Sue was fantastic can’t fault the…
Sue was fantastic can’t fault the service not the first time I have used and would definitely recommend
7 August 2026
Reply from Hays Travel - Blackwood
Thank you for taking time to give Susan a lovely review, we will make sure that she sees this :)
Holiday booked effortlessly
Sue , provided expert knowledge and sorted our holiday out effortlessly . A perfect experience
13 August 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out and giving Susan a lovely review, i will make sure that she sees this - :)
Sydney was a true professional
Sydney was a true professional. Thank you for your kindess and moreso patience.
11 August 2026
Reply from Hays Travel - Blackwood
Good morning, thank you for booking with us and taking the time to leave this feedback. We will pass your comments on to Sydney :)
Reply from Hays Travel - Blackwood
Good morning, thank you for booking with us and taking the time to leave this feedback. We will pass your comments on to Lorna :) - Olivia
Excellent service
Excellent service, brilliant staff. Wouldn't book my holiday with anyone else.
11 August 2026
Reply from Hays Travel - Blackwood
Hi Clare, thank you so much for booking with us once again &taking the time to leave this feedback. We will pass your comments on to Susan :) - Olivia
Reply from Hays Travel - Blackwood
Thank you for the review Lee, its always a pleasure booking your holiday with us in Blackwood, you are a very valued customer and thank you for your continued support!
Travel agent we dealt with was helpful…
Travel agent we dealt with was helpful and informative.Very friendly
8 August 2026
Reply from Hays Travel - Blackwood
Thank you so much for the lovely feedback, we really do appreciate it
Olivia is always so helpful nothing is…
Olivia is always so helpful nothing is to much trouble for her and always explains everything to us & makes sure we understand everything
9 August 2026
Reply from Hays Travel - Blackwood
Good afternoon, thank you for booking with me once again & leaving this feedback. It is always a pleasure to book your holidays :) - Olivia
When we arrived at Hay's in Blackwood…
When we arrived at Hay's in Blackwood we were greeted by Finley, who was polite and happy to look for a holiday for us.
Finley took time to ask as which holiday we were looking for and he viewed several places for our budget.
Thank you Finley and Hays holidays.
1 August 2026
Reply from Hays Travel - Blackwood
Hi John, thank you so much for booking with us & taking the time to leave this feedback! We hope you have an amazing holiday! :) -Finlay
Very helpfull staff
31 July 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us your feedback, we really do appreciate :)
Olivia was very patient while booking 3…
Olivia was very patient while booking 3 cruises for 3 different couples
6 August 2026
Reply from Hays Travel - Blackwood
Hi Pamela, thank you so much for booking with us & taking the time to leave this feedback! We hope you have an amazing holiday! :) - Olivia
Honestly couldn’t believe how helpful
Honestly couldn’t believe how helpful
The staff was they sorted an explained every part start to finish of our holiday can’t wait
30 July 2026
Reply from Hays Travel - Blackwood
Hi Jamie, thank you so much for booking with us & taking the time to leave this feedback! We hope you have an amazing holiday!
Reply from Hays Travel - Blackwood
Hi Ruth, thank you so much for booking with us & taking the time to leave this feedback! We hope you have an amazing holiday! We will pass on your lovely comments over to Olivia :)
Great service
Susan was very proffessional and polite and gave me all the info and options i needed and it was all booked up for me within 25mins...would recommend booking with you to anyone..faultless
28 July 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to give us feedback, we do appreciate and glad that Susan found you the right holiday so quickly :)
Always have plenty of time to look at…
Always have plenty of time to look at whats sutable for us, as brother in law has health issues, Sue goes thro every last detail, which is why we always choose Hayes
24 July 2026
Reply from Hays Travel - Blackwood
Thank you for lovely feedback, we appreciate you taking time out to do this, and your comments will be passed on to Sue, glad to hear that Sue was able to get you sorted with the holiday
Reply from Hays Travel - Blackwood
We appreciate you taking time out to give Susan lovely feedback, i will pass your comments on to her :)
Friendly helpful service
24 July 2026
Reply from Hays Travel - Blackwood
Thank you for taking time out to pass on your comments, its much appreciated
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