We booked our holiday with Lorraine at the bluewater store. She was really helpful and so lovely, she really helped make the process easy and simple x
Company replied
Location
Switch locationBluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ Bluewater, GB
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See what reviewers are saying
Karen listened to our needs made notes was friendly, attentive, informative & really made us feel we were going to get the deal we wanted with all our requirements. Karen came through with the best d... See more
Company replied
The overall experience was exceptional. Wanting desperately to get away we went into Hays Bluewater on a whim - and came out with a tailor-made escape managed by Gracie. She was attentive to our ne... See more
Company replied
we went to bluewater hays travel and was greeted by a lovely lady Kathleen ,she was so friendly and very helpful. It was our first time with hays travel and will definitely choose them again
Company replied
Company details
- #21 of 202 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #10 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #4 of 32 best companies in Currency exchange service
- #9 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Bluewater shopping centre, Bluewater Shopping Centre, DA9 9SJ, Bluewater, United Kingdom
- 01322518798
4.9
Excellent
975 reviews
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We came in to the bluewater store to…
We came in to the bluewater store to enquire and gracie was a great help! Made it effortless
Thank you
11 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards,
Gracie
Non stop help and getting me exactly…
Non stop help and getting me exactly what I needed.
10 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
We booked our holiday with Lorraine at…
We booked our holiday with Lorraine at the bluewater store. She was really helpful and so lovely, she really helped make the process easy and simple x
11 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
we went to bluewater hays travel and…
we went to bluewater hays travel and was greeted by a lovely lady Kathleen ,she was so friendly and very helpful. It was our first time with hays travel and will definitely choose them again
9 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
Fab service
Gracie was amazing - very welcoming and helpful every step of the way. She made everything so easy for us.
I've even got her on the search for our next holiday! Thank you
2 July 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Lauren
Great holiday,lovely location
Great holiday,lovely location. Friendly staff,lovely food. Jet2 rep Tim was very helpful and genuinely lovely. Hays travel were amazing when booking as always
28 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
The staff was friendly
The staff was friendly, helpful and helped as all the way through to booking the holiday. I will be using hay travel for on going holiday again all the staff seem happy . Thank u
28 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
The manager is very good at here job so…
The manager is very good at here job so is the rest of the staff will all ways go there
27 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
The overall experience was exceptional
The overall experience was exceptional. Wanting desperately to get away we went into Hays Bluewater on a whim - and came out with a tailor-made escape managed by Gracie. She was attentive to our needs, recommending and discounting options. Her knowledge of 'the product' was impressive and from start to finish she was professional, courteous and an absolute credit to the team.
Thanks also to Louisa for organising our currency - also to Evie, who the following day made some changes to our booking. Once again, both girls were great representives and clearly enjoy their role as Travel Consultants.
I can honestly say I will never book another holiday online - Hays Travel is the way to go for me in the future and Gracie ... I will be back to book that cruise. Thank you all so very much.
26 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
Kathleen was more than helpful to help…
Kathleen was more than helpful to help with my holiday requirements. Nothing was too much trouble. Thank you kathleen
17 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Millie
Advisor very helpful got holiday sorted…
Advisor very helpful got holiday sorted really quick was great service
16 June 2026
Reply from Hays Travel - Bluewater
We are so pleased we could help you quickly. Thank you for your kind words!
Kind Regards
Hays Travel
Great staff - treasure them
16 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Lovely experience on booking our…
Lovely experience on booking our holiday
The lady was very helpful and found me the perfect holiday was in and out within half an hour and our holiday all booked 😊
23 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards
Karen
Very helpful very friendly
22 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards,
Evie
Kathleen was very helpful
20 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards,
Millie
Window card enticement
Gracie was very friendly, knowledgeable and extremely efficient! We haven’t booked with a travel agent for years as we book direct, but will certainly return to Hays Travel to book again.
20 June 2026
Reply from Hays Travel - Bluewater
Thank you for your lovely review.
Kind regards,
Millie
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