Hays Travel - Bluewater Reviews 

I got seen straight away by Gracie ,She was extremely professional and knowledgeable. I booked the holiday and she arranged the airport parking .extremely happy with the whole process.

From the moment we walked in to Hays Travel we were warmly greeted by Kathleen. Kathleen listened to what we wanted and very quickly guided us through the booking.

Very polite and charming to deal with. Can up with some suggestions for next year’s cruise for our big wedding anniversary.

We could not fault the brilliant service we received and walked out with big smiles on our faces

I would like to recognise the excellent service I received from Karen at the Bluewater branch during the process of booking my cruise.

During my initial visit, Karen took the time to understand my preferred travel dates and budget. She promised to research suitable cruise options and email them to me, which she did promptly. The information provided was clear, comprehensive, and tailored to my requirements.

What particularly stood out was Karen's proactive approach. She followed up with a phone call to check whether I had made a decision and to see if I would like her to explore any additional options. At no point did I feel pressured; instead, I felt genuinely supported in finding the right holiday.

Karen went above and beyond throughout the process. Her professionalism, knowledge, responsiveness, and commitment to customer service made the experience seamless and enjoyable. She is a credit to Hays Travel, and I am very grateful for her assistance.

Karen listened to our needs made notes was friendly, attentive, informative & really made us feel we were going to get the deal we wanted with all our requirements. Karen came through with the best deal, all of us are so grateful & excited for our upcoming holiday. A HUGE thank you to Karen for making it such an easy non-stressful booking 🥰

She was very nice an so friendly going through all the options with us, she found us a holiday that was suitable for us.

Rhona has been great, we felt at ease and no sense of pressure to book our holiday.

The staff helped us with some extra help needed when booking our bespoke holiday. Nothing seemed to much trouble to assist us.

Lauren was extremely efficient and professional. She listened to what we wanted, writing down the details and she was off! Within a very short time we had a comprehensive list of possible holidays. It was easy and a very pleasant experience - Thank you Lauren! Will definitely be back to book our next getaway,

Jocelyn at Bluewater, excellent job,patient,found holiday within budget and meeting the needs of all the party and additional follow up calls very promptly answering couple of queries.
Would highly recommend.
We hope the hotel matches her high standard

Rhona is amazing at her job! She helped us book 2 holidays to Kos - one very soon and the other for 2027. Despite actually being on the Bureau de Change, she managed to multitask! Rhona checked out all the queries we had and got back to us with the information. She was polite, professional and friendly. A real asset to Hays Travel. Thank you Rhona.

Friendly staff and helpful with our booking process

Hayes
Don't need to make an appointment
The staff are attentive and most helpful ensuring holiday needs are met
Great service and can contact them directly with any concerns

Served by the manager Kathleen who worked extremely hard to find the best priced holiday we wanted. Very helpful and professional. More holidays to come. Great service!

Really great service very helpful and patient
Would definitely use them again .

Went Sunday 31st to Look at Holiday and Booked a week in Rhodes with Great help from Jocleyn

The lady who did our booking was lovely however after paying a £500 deposit it turned out she had booked the wrong year. This resulted in a complete change of holiday . She apologised many times and I think she was embarrassed

Lorraine was very nice and helpful when we went into hays travel to book our holiday

Very professional and helpful, booking was a very easy process

Very friendly staff

The lady who served us was Fantastic and helpful also patient.