I book all my holidays through Hays Travel, and I am always absolutely thrilled when I get to deal with Grace. She is a total superstar—incredibly friendly, deeply knowledgeable, and always brings the... See more
Company replied
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I allways deal with Lisa she is amazing she has booked all my holidays that I have which is 3 a year she knows wot I want as I am dead fussy over were I want to go and she gets that . If she is of I... See more
Katy , the customer service was excellent , I have only specific dates available and she thoroughly searched everything available. No time pressure, exceptionally patient and even assisted me with the... See more
Company replied
Jonnny looked after us he was great,welcoming and friendly. Booked our holiday with ease and arranged assisted travel for us. We normally book our holidays on line but this took the stress out of it... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #10 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
154A Mariners Way, Strand Shopping Centre, L20 4SY, Bootle, United Kingdom
- 0151 4386475
4.9
Excellent
855 reviews
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I allways deal with Lisa she is amazing…
I allways deal with Lisa she is amazing she has booked all my holidays that I have which is 3 a year she knows wot I want as I am dead fussy over were I want to go and she gets that .
If she is of I allways wait till she is in before I go in the shop .
16 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
SUPERB TRAVEL AGENCY
I book all my holidays through Hays Travel, and I am always absolutely thrilled when I get to deal with Grace. She is a total superstar—incredibly friendly, deeply knowledgeable, and always brings the best energy to the planning process. Grace truly knows her stuff inside out and gives phenomenal advice, turning what could be a stressful booking process into a total breeze.What sets Grace apart is how she genuinely listens to exactly what I am looking for, offering honest, tailored recommendations every single time. Nothing is ever too much trouble for her, and her warm, attentive approach leaves me 100% confident that my holiday plans are in the safest possible hands. She is a brilliant travel agent and a genuinely lovely person. Grace is an absolute credit to Hays Travel. I never hesitate to recommend her to anyone looking to book a getaway because she is, quite simply, a master of her craft!😁
14 August 2026
Reply from Hays Travel - Bootle
Hi Steven,
Once again thank you for your fabulous feed back I really appreciate it and im so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together.
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Grace:)
Reply from Hays Travel - Bootle
Hi David,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Ruby:)
Jonny very helpful and friendly as…
Jonny very helpful and friendly as usual👏clear efficient advice.
14 August 2026
Reply from Hays Travel - Bootle
Hi Caroline,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny :)
Good helpful service.
Booked a holiday last sept'(2025)same good service this year.lets see what next year being's
14 August 2026
Reply from Hays Travel - Bootle
Hi John,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
katie :)
Reply from Hays Travel - Bootle
Hi Mr Pierce,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
Reply from Hays Travel - Bootle
Hi William,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Lisa :)
Excellent service by Lisa will…
Excellent service by Lisa will definitely recommend her she is brilliant at the job.
1 August 2026
Reply from Hays Travel - Bootle
Hi Jane,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Lisa :)
Sean was very helpful and patient…
Sean was very helpful and patient whilst looking and guiding us through to find us the best possible holiday thank you.
6 August 2026
Reply from Hays Travel - Bootle
Hi Sandra,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Sean :)
Reply from Hays Travel - Bootle
Hi Carla.
Thank you for your fabulous review, we really appreciate your feedback:)
I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way and enjoy the rest of your stay!
Best Wishes
katie :)
Staff so welcoming
Staff so welcoming, knowledgeable & efficient, won't hesitate to book through Hays Travel again
6 August 2026
Reply from Hays Travel - Bootle
Hi Sheree.
Thank you for your fabulous review, we really appreciate your feedback:)
I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way and enjoy the rest of your stay!
Best Wishes
ruby :)
Johnny was very helpful and…
Johnny was very helpful and informative. He is well travelled so was able to explain things. Although we went in July/aug the resort was not to busy and we ordered a sea view which was stunning and we got a cabana in our garden room which was gorgeous
21 July 2026
Reply from Hays Travel - Bootle
Hi Robert
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Wow that sounds AMAZING!! Sounds like you are really enjoying yourselves in Puerto Pollensa, thanks for the feedback whilst your on your holiday!
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way and enjoy the rest of your stay!
Best Wishes
Jonny :)
Lisa was very helpful and showed us…
Lisa was very helpful and showed us lots of different options and hotels and helped us find the one within our budget but with all the facilities we wanted.
She was very helpful and nice to speak to!
1 August 2026
Reply from Hays Travel - Bootle
Hi Deborah
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to Rhodes we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Lisa :)
Wanted an Asian cruise
Wanted an Asian cruise, and the staff were great in organising and putting together what we hope will be an amazing holiday for us next year.
1 August 2026
Reply from Hays Travel - Bootle
Hi Micheal
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your Asian Cruise we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Lisa :)
A great experience
Katie sorted our holiday for us and was amazing. Very kind and patient and went through every option and scenario with us, so many times, until we were happy. Nothing was too much trouble for her.
1 August 2026
Reply from Hays Travel - Bootle
Hi Jennifer,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday to Rhodes we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Katie :)
It's been 23 years since I last went on…
It's been 23 years since I last went on holiday abroad with my family, booking online wasn't a option as I was worried I'd miss something important, so I went into hays in bootle and lovely worker Katie helped us for a good hour find the perfect holiday, she was so patient with us very polite and excellent customer service. Thank you
1 August 2026
Reply from Hays Travel - Bootle
Hi Lindsey,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Katie :)
very helpful
very helpful , knowledgeable and helped to make booking cruise and additional hotel accommodation easier. Looking forward to holiday.
31 July 2026
Reply from Hays Travel - Bootle
Hi Trevor,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Katie :)
Good experience
Extremely helpful, nothing was too much trouble, holiday booked, representative went above and beyond, his roll
31 July 2026
Reply from Hays Travel - Bootle
Hello Joy,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny
Great experience Hayes travel
Jonnny looked after us he was great,welcoming and friendly.
Booked our holiday with ease and arranged assisted travel for us. We normally book our holidays on line but this took the stress out of it would definitely use Hayes travel again, thank you
29 July 2026
Reply from Hays Travel - Bootle
Hi Thomas,
I really appreciate your positive feedback and so glad you were happy with my service here in branch.
Now you have booked, I hope that you are really looking forward to your holiday we booked together?
Please do remember if you have any questions then myself and the rest of the team are always here to answer any queries may you have and assist you to the best of our ability.
Finally, I just wanted to say thank you for booking with us locally. Your business is very much appreciated by the team and it means a lot to us that you have chosen to book your holiday with your local Hays Travel here in the Strand.
Thanks for booking the Hays Way!
Best Wishes
Jonny
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