The young lady in the shop was very pleasant and helpful. Did not pressure us at all and gave us all the required information. Took all the pressure off, much easier than booking on-line and I felt mo... See more
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See what reviewers are saying
Friendly greeting, asked what we were after, helpful in finding options. No pressure from Gillian to book there and then. Gave her card, we phoned back to book, unfortunately it had gone but she... See more
Company replied
Gillian was absolutely amazing. Her dedication, knowledge, patience were exceptional. Due to family circumstances Gill and I ended up looking at all sorts of places - around the world in 5 days. She d... See more
Company replied
As usual you booked our trip without fuss. I am fed up with reviewing every individual visit.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 The Rake Precinct, CH62 7AD, Bromborough, United Kingdom
- 01514386597
4.9
Excellent
598 reviews
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Reply from Hays Travel - Bromborough
Thanks for trusting us to book your trip again :) It's always a pleasure, Kirsty
Always the best service from start to…
Always the best service from start to finish. The holidays I book are my choice but the Hays staff always strive to give me a good start and advice.
26 April 2026
Reply from Hays Travel - Bromborough
Mr Baird,
We're so glad to hear you consistently receive excellent service and helpful advice from our staff. Thank you for your kind words!
Kind Regards
Hays Travel
Amazing staff in Bromborough office
The staff in the Bromborough office are amazing. I love booking through them. They are so helpful and friendly.
Very professional and always make sure that you are
20 April 2026
Reply from Hays Travel - Bromborough
Cath,
Thank you for your wonderful review! We are so pleased to hear our team consistently provides such helpful and friendly service. We appreciate your kind words.
Kind Regards
Hays Travel
Helpful pleasant and efficient
The agent was extremely helpful and dealt with our booking efficiently and with little fuss
14 April 2026
Reply from Hays Travel - Bromborough
Pam,
We're so glad our agent provided efficient, helpful service for your booking. Thank you for your feedback.
Kind Regards
Hays Travel
Really helpful with m enquiry and…
Really helpful with m enquiry and booking; will definitely be using Hays Bromborough again
31 March 2026
Reply from Hays Travel - Bromborough
Thanks for the fabulous feedback Gail - what a trip we booked for :) sailing around the world is going to be an incredible journey, and we can't wait to hear all about it, Kirsty
Reply from Hays Travel - Bromborough
Thanks for the great feedback, It was a pleasure to get your trip to Lanzarote :) Kirsty
I have used your branch numerous times…
I have used your branch numerous times and have always found your staff friendly and very helpful…… I will continue to use your branch as it is local and have never had any concerns with the service you provide…. Thank you
29 March 2026
Reply from Hays Travel - Bromborough
Thanks again for booking Benidorm with us , and we really appreciate you 5* review. Thanks again David , Regards Gillian
Holiday. Made easy
Friendly staff .very helpful.got everything we needed. All in all excellent joyce
3 April 2026
Reply from Hays Travel - Bromborough
Thanks for booking another trip with us, and as always leaving us a great review :) we love hearing about your trips to Lanzarote and organising them for you, Louise :)
I always contact Gill at Hays Travel…
I always contact Gill at Hays Travel Bromborough to book my holidays!! I message and tell her what I’m looking for and within half an hour she comes back to me with everything I need to know. I can literally book a holiday so quick! Gill is always so kind and friendly and wouldn’t go anywhere else!! Thank you again Gill xx
29 March 2026
Reply from Hays Travel - Bromborough
Thank you so very much Lynne, so happy you love our service and we appreciate your bookings :) Gillian
Reply from Hays Travel - Bromborough
Thank you Judilyn :) Gill x
Louise done our booking but all 3 girls…
Louise done our booking but all 3 girls are lovely and helpful
22 March 2026
Reply from Hays Travel - Bromborough
Thanks for the lovely review Lorraine :) It's a pleasure to get your holidays booked, Louise
We always return to Hays because we…
We always return to Hays because we know we will always get the best help and advice. Gillian always does everything she can to get us the holiday we want. We wouldn’t go anywhere else.
14 March 2026
Reply from Hays Travel - Bromborough
Thanks for leaving us a great review Sue and trusting us to book your holiday again :) Louise
Excellent service
Excellent service. Lovely people. Very knowledgeable and patient with us. Nothing was too much trouble. Went that extra effort to help. Found exactly what we needed. Never felt pressured in any way. Highly recommended. Will definitely make it my go to company for any future projects
12 March 2026
Reply from Hays Travel - Bromborough
Thank you for your 5* review , we are so pleased we managed to find the right river cruise for you so you can celebrate your 60th wedding anniversary. Thanks again Louse :)
Excellent, friendly and efficient service
Excellent service from the staff in your Bromborough branch. Kirsty was our main contact and was extremely helpful and efficient in booking some flights to Australia. She also explained your other services to us i.e insurance and currency options. Overall a pleasant experience.
17 March 2026
Reply from Hays Travel - Bromborough
Thanks for the wonderful feedback Helena - It was a pleasure to help with your plans to Australia, Kirsty :)
Reply from Hays Travel - Bromborough
Thanks for booking your trip to Australia with us :) we can't wait to hear all about it, Gillian
Friendly staff
The staff are so welcoming and helpful. We chatted about all sorts of holidays and they have so much knowledge and experience
17 March 2026
Reply from Hays Travel - Bromborough
Thanks for booking with us again - this is going to be an amazing trip for you all :) Always a pleasure to chat with you both, Kirsty
Highly Recommended
Great. Second visit & again Kirsty was so helpful & understanding of our needs. No rush & nothing too much trouble. Looking forward to our holiday knowing everything sorted. We will be back again for the next. Thank you
4 March 2026
Reply from Hays Travel - Bromborough
Thanks for the lovely review Susan, I hope you both enjoy your time away :) Kirsty
Hayes Travel for customer service.
I always book my holidays with Hayes
Travel.They are so helpful and friendly.l am confident that they will always do there very best to get me the holiday l want at the price l want to pay .l usual deal with Jill who is great.Although who ever you deal with they all give fantastic customer service.
27 February 2026
Reply from Hays Travel - Bromborough
Thank you so much for the lovely review and for always choosing to book with me xx Gill
Reply from Hays Travel - Bromborough
Thanks for the amazing feedback Billy and trusting me with your family cruise :) Kirsty
Sarah was very helpful in finding us…
Sarah was very helpful in finding us the best deal for our cruise, and answered our questions.
15 March 2026
Reply from Hays Travel - Bromborough
Hi Sue
Thank you for your lovely review and for booking your holiday with us.
Sarah
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