Hays Travel - Bromsgrove Reviews 

793
TrustScore 5 out of 5

4.9

92 High Street, B61 8EX Bromsgrove, GB


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Rated 5 out of 5 stars

Morgan was very helpful getting the holiday details and explaining the options.When we had made up our minds we went back to book and she was quick and efficient making the booking process very easy a... See more

Company replied

Rated 5 out of 5 stars

Not rushed took time to discuss what I wanted and really helpful with what requirements there are for the holiday. It's so good to be able to have an actual face to face experience and conversation th... See more

Company replied

Rated 5 out of 5 stars

Natalie at Hays as per usual helped us book our next holiday. Hays really is a one stop holiday shop, from booking to travel money to insurance they can sort it all. Weve been booking with Hays for... See more

Company replied

Rated 5 out of 5 stars

Andrew was extremely helpful and got us our holiday at a great price. Also very knowledgeable when we were asking about places we were thinking about for our next holiday. Will definitely go back to b... See more

Company replied


Company details

  1. #21 of 203 best companies in Travel agent
  2. #7 of 39 best companies in Cruise agency
  3. #9 of 54 best companies in Cruise Travel Agency
  4. #3 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 98 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 92 High Street, B61 8EX, Bromsgrove, United Kingdom

  • 01527903968

4.9

Excellent

TrustScore 5 out of 5

793 reviews

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4.9

All reviews

(793)

115,333 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As easy as booking on line

As easy as booking on line. The member of staff price matched another quote. She was extremely thorough and most pleasant.

30 July 2026
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Reply from Hays Travel - Bromsgrove

Thank you for leaving a review - we appreciate you taking time to give us feedback

Rated 5 out of 5 stars

Very efficient

Very efficient, helpful and knowledgeable. Gave us all the information we needed to book or holiday.

30 July 2026
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Reply from Hays Travel - Bromsgrove

We are so please that we managed to get everything you needed. Many thanks for your kind review. Regards Hays Travel Bromsgrove

Rated 4 out of 5 stars

They were polite and helpful

They were polite and helpful , provided the information I requested and found answers to questions I raised from the airline .

29 July 2026
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Reply from Hays Travel - Bromsgrove

Thank you for taking the time to share your positive experience. We're so pleased to hear that our team was able to provide the information you needed and assist with your questions.

Rated 5 out of 5 stars

Easily done over the phone and…

Easily done over the phone and confirmation paper work received by email. Thanks Andrew for your guidance. Over the phone

20 July 2026
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Reply from Hays Travel - Bromsgrove

Thank You for leaving your review - this is great that you booked over the phone and had the confidence to do so. Your next adventure awaits

Rated 5 out of 5 stars

Very nice friendly staff in the…

Very nice friendly staff in the Bromsgrove branch , always happy to chat with us , they are also very knowledgeable with the products they sell, I would definitely recommend this shop to others

26 July 2026
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Reply from Hays Travel - Bromsgrove

That's fantastic - Thank You for leaving such a positive review - great to know that we are doing a great job. Team Bromsgrove

Rated 5 out of 5 stars

Great advice and service

Morgan was very helpful getting the holiday details and explaining the options.When we had made up our minds we went back to book and she was quick and efficient making the booking process very easy and straightforward.

25 July 2026
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Reply from Hays Travel - Bromsgrove

Thank You for your review - Its what we love to do. This is greatly appreciated.

Rated 5 out of 5 stars

Hoilday

we found Natalie very helpful, nothing was to much trouble finding us the right holiday, (which she did]
\Very good service . thankyou Natalie

25 July 2026
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Reply from Hays Travel - Bromsgrove

This is a fab review - Thank You both for taking the time to give me your feedback - Look forward to an amazing time away :) Regards Natalie - Manager

Rated 5 out of 5 stars

Always use Hays travel

Always use Hays travel, always helpful, always friendly and always get good prices.

15 July 2026
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Reply from Hays Travel - Bromsgrove

Thank You for leaving such a positive review. We appreciate taking the time to leave this.

Rated 5 out of 5 stars

Amazing service

Amazing service , very friendly , so helpful went above & beyond to find us the holiday we wanted .
Highly recommend.

19 July 2026
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Reply from Hays Travel - Bromsgrove

Dear Rachel , we are so pleased that we met your holiday requirements. Have a lovely holiday. If you need anything just let us know.

Regards

Andrew

Rated 5 out of 5 stars

Andrew at the Bromsgrove branch was…

Andrew at the Bromsgrove branch was very knowledgeable and sorted everything. Very pleased.

20 July 2026
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Reply from Hays Travel - Bromsgrove

Thank you for your lovely review. I have today booked your coach from Hopwood, Kind regards Andrew

Rated 5 out of 5 stars

Not rushed took time to discuss what I…

Not rushed took time to discuss what I wanted and really helpful with what requirements there are for the holiday. It's so good to be able to have an actual face to face experience and conversation there's too much pressure to do everything on line or even over the phone .

10 July 2026
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Reply from Hays Travel - Bromsgrove

This is so lovely to hear - we love these reviews as it makes it all worth while - thank you so much

Rated 5 out of 5 stars

Been there for many years also redditch…

Been there for many years also redditch but staff are absolutely amazing help with all my needs and never no trouble polite all ways I never go any where else for my cruises 🚢

17 July 2026
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Reply from Hays Travel - Bromsgrove

Thank you for your wonderful review! We are so pleased to hear that our team consistently provides amazing service and helps with all your needs. We truly appreciate your loyalty and look forward to assisting you with many more cruises.

Rated 5 out of 5 stars

Andrew was extremely helpful and got us…

Andrew was extremely helpful and got us our holiday at a great price. Also very knowledgeable when we were asking about places we were thinking about for our next holiday. Will definitely go back to book our next one.

15 July 2026
Hays Travel - Bromsgrove logo

Reply from Hays Travel - Bromsgrove

Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and helped you find a great holiday. We look forward to helping you with your next one!

Rated 5 out of 5 stars

Helpful staff

The person I spoke to was very helpful in looking at various options for the holiday I wanted to book, and was knowledgeable about exploring different things.

9 July 2026
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Reply from Hays Travel - Bromsgrove

Thank you for your wonderful feedback! We are so pleased to hear that you found our team helpful and knowledgeable in exploring different options for your holiday. We appreciate your kind words!

Rated 5 out of 5 stars

Morgan was great as usual

Morgan was extremely helpful and professional as ever. We will continue to visit for all our holiday bookings

8 July 2026
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Reply from Hays Travel - Bromsgrove

Thank you so much for your wonderful feedback! I am so happy that you found my service professional. It is always a pleasure to book your trips. I look forward to booking your next adventure! -Morgan

Rated 5 out of 5 stars

We always book our holidays with Hays…

We always book our holidays with Hays Travel.
The service is excellent, they have always found what we have asked for including good value.
The staff are very friendly and go the extra mile for you.

27 June 2026
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Reply from Hays Travel - Bromsgrove

Many thanks for a lovely review, if you need anything please just let us know. Kind regards,
Andrew

Rated 5 out of 5 stars

From the moment we entered the door…

From the moment we entered the door nothing was any trouble for all the staff. Very professional and everybody had a smile. We got sorted in no time booked and paid for a holiday all sorted just as we wanted. Mind you we do come here every year for both our holidays each year.

30 June 2026
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Reply from Hays Travel - Bromsgrove

Great review thank you for giving your feedback We love what we do and hope that comes across - Natalie Manager

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