Andrew was so informative and was extremely knowledgeable about the different holiday destinations. He helped us find the perfect holiday in only an hour after we had been looking for months on our... See more
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Demi was excellent Great knowledge of the area we were going places to visit. Guides to the culture and advice on local adventures. Making sure all aspects were covered, advice would be available... See more
Company replied
Great personal service delivered at Hays Travel in Bromsgrove - again. After discussing our holiday requirements with friends we called into Hays Travel who swiftly organised our Winter Break in Tene... See more
Company replied
Easy to walk in, have a chat, get exactly what we want, pay and walk out again! Nice people, professional and efficient, no messing around swearing at the laptop!
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
92 High Street, B61 8EX, Bromsgrove, United Kingdom
- 01527903968
4.9
Excellent
824 reviews
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1st class has always.
31 May 2026
Reply from Hays Travel - Bromsgrove
This is fabulous - Thank You for the 5*
What we do best - Natalie
Andrew
Andrew, went above & beyond his job to help us like they all do & we will always book our holidays with Hays Travel top notch company, we feel part of the family when we go in to inquire about an holiday.
31 May 2026
Reply from Hays Travel - Bromsgrove
This is fabulous to hear - and our customers are part of the family - and thank you for booking with us. Natalie Hays Travel Bromsgrove
Great service
We have always had a great experience booking with Hays Travel, the staff are very helpful and knowledgeable, give great service
23 May 2026
Reply from Hays Travel - Bromsgrove
Thank You for leaving us a review - We pride ourselves on great customer service - this is greatly appreciated - Bromsgrove :)
Reply from Hays Travel - Bromsgrove
Thank U for your review - greatly appreciated
Natalie
Recent booking
Each time we book a holiday with Hays the staff are helpful, courteous and pleasant, going out of their way to please.
28 May 2026
Reply from Hays Travel - Bromsgrove
Thank you for your wonderful 5-star review! We are so pleased to hear our team consistently provides excellent service.
He booked the holiday we wanted at the…
He booked the holiday we wanted at the best price
24 May 2026
Reply from Hays Travel - Bromsgrove
This is great news. Thank you for leaving this review,.
Staff are always happy to help and not…
Staff are always happy to help and not rush you.
Very professional whilst giving the personal touch
23 May 2026
Reply from Hays Travel - Bromsgrove
Thank You for leaving a review - We pride ourselves in giving the best customer service - Team Bromsgrove
Reply from Hays Travel - Bromsgrove
Thank You for leaving a fab review - I love booking your holidays for you and the family.
Hays Travel
We booked our Holiday through HaysTravel has we always do they arevery helpfull friendly can't do enough for you,especialy Natillie who always gets us a great deal
Thank you Hays Travel
16 May 2026
Helpful staff
Helpful staff! Pleasant,knowledgable and very helpful. Demi - you are a star! Thank you.We will be using Hayes travel for all our holiday needs.
2 May 2026
Reply from Hays Travel - Bromsgrove
This is great feedback - thank you for taking the time to give Demi a review- Thank You.
Reply from Hays Travel - Bromsgrove
We appreciate your kind review; we are so happy to hear that our staff made your visit a great one. We hope you choose us to arrange your next trip!
Very good customer service.
We were served by a young lady called Demi...She was in training and she was very good..was not aware until completion when she mentioned we were her 1st coach booking..very professional
12 May 2026
Reply from Hays Travel - Bromsgrove
We're happy to hear that you had a positive experience in Bromsgrove. We appreciate you mentioning the team member and we're glad that their service impressed you. Thank you for your feedback.
Hi went to hays travel Andrew was…
Hi went to hays travel Andrew was really great and helped us to choose the right holiday for us
5 May 2026
Reply from Hays Travel - Bromsgrove
We're happy to hear that our assistance helped you choose the right holiday! Thank you for sharing your positive experience with us. We hope you choose us to book your future adventures!
Very happy with efficient and helpful assistance.
I visited your Bromsgrove shop after having a telephone conversation the previous day with Natalie. Unfortunately Natalie was busy with another customer but Morgan was able to find my details and assist me most efficiently. I was happy to proceed with my booking especially as Morgan was able to source a £100 discount for me.
8 May 2026
Reply from Hays Travel - Bromsgrove
We're so happy to hear about the great service you received in our shop! We're glad that we could assist you efficiently and find a discount for your booking. Thank you for sharing your positive experience with us!
Reply from Hays Travel - Bromsgrove
Thank you for leaving us a great review. We are so pleased you were happy with the service provided by our travel consultant
Reply from Hays Travel - Bromsgrove
We appreciate you sharing your kind words; we are so glad you found our team helpful, knowledgeable and welcoming.
Reply from Hays Travel - Bromsgrove
Great to hear this - we adore the job that we do and appreciate this. Team Bromsgrove
Excellent price for Worldwide Travel Insurance from Demi
My partner and I had been shopping around for an annual worldwide travel insurance policy for quite some time, struggling to find the right cover at a reasonable price. Demi Barratt was incredibly helpful throughout the entire process.
Demi was able to source a policy that included cruise cover, which we specifically needed for our Mediterranean cruise on P&O’s Azura in October and our Caribbean cruise on P&O’s Britannia in February. Although the policy was around £50 more than what we paid with Hays Travel two years ago, Demi still managed to secure a quote that was £150 cheaper than anything we had found online.
Communication was excellent from start to finish. Demi kept us fully updated on prices and clearly advised who we needed to contact regarding pre-existing medical conditions before the policy was issued. Everything was explained clearly and professionally, making the whole process stress-free.
Thank you, Demi, for such outstanding service. Highly recommended.
Chris & Darren
Bournemouth, UK
26 April 2026
Reply from Hays Travel - Bromsgrove
We're so happy to hear that you had a positive experience finding the right travel insurance. It's great that the policy met your specific needs, including cruise cover, at a competitive price. We appreciate your recommendation and are delighted we could provide outstanding service and a stress-free process for you both.
Saw Hannah at Hays travel Bromsgrove…
Saw Hannah at Hays travel Bromsgrove and she provided first class customer service
22 April 2026
Reply from Hays Travel - Bromsgrove
We're happy to hear that you received first-class customer service. Thank you for sharing your positive experience with us; we appreciate it.
Excellent Service
I research where I fancy travelling to & shortlist the hotels before visiting my local Hays store. Natalie in there has known me & my partner for years & knows what we like & don't like from a holiday. Always very helpful & goes the extra mile for us.
12 April 2026
Reply from Hays Travel - Bromsgrove
We appreciate you taking the time to share your kind words. It's great to know that our team member's familiarity with your preferences enhances your holiday planning. We always aim to provide helpful, personalised service.
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