Gemma was patient and very helpful with our requirements so much so we have booked 2 fabulous holidays with her on our visit to the bury st Edmunds branch, can’t recommend her enough.😎 G&J Hall
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Amazing service, lovely Gemma kept our toddler entertained & managed to do our booking so well. She found great price for our cruise and managed to get exact cabins we wanted! Lovely service & thank y... See more
Company replied
Excellent service and good knowledge of cruise I was booking. I would not have been able to find all the information provided easily without them. They were able to advise on cabin areas to avoid if w... See more
Company replied
Really great team at Bury St Edmunds store, so helpful and full of great tips and advice, nothing was too much trouble.
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43b Cornhill bury, IP33 1DX, Bury St Edmunds, United Kingdom
- 01284606559
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Really great team at Bury St Edmunds…
Really great team at Bury St Edmunds store, so helpful and full of great tips and advice, nothing was too much trouble.
Excellent customer services!
Very enthusiastic, experienced and knowledgeable staff at the Bury St Edmunds branch equals excellent customer services!
Gemma was patient and very helpful with…
Gemma was patient and very helpful with our requirements so much so we have booked 2 fabulous holidays with her on our visit to the bury st Edmunds branch, can’t recommend her enough.😎 G&J Hall
The staff at hays Bury St Edmunds are…
The staff at hays Bury St Edmunds are and have always been very helpful in assisting us in booking our flights , understanding and nothing is too much trouble
Great personal service
Tallulah made deciding on and booking my holiday very easy. Without any pressure she understood my requirements, gave me all the information I needed to decide, was happy for me to return later and patiently answered all my questions. A truly personal service.
May use AI-assist with repliesRead more
Kinda considerate educated knowledgeable
Gemma with her wide knowledge, patience and kindness.
She also saw me on her day off at a mutually convenient time. A real star for Hays Travel.

Reply from Hays Travel - Bury St Edmunds
Amazing service
Amazing service, lovely Gemma kept our toddler entertained & managed to do our booking so well. She found great price for our cruise and managed to get exact cabins we wanted! Lovely service & thank you so much!

Reply from Hays Travel - Bury St Edmunds
Friend staff and no hassle in arranging…
Friend staff and no hassle in arranging the holiday I required

Reply from Hays Travel - Bury St Edmunds

Reply from Hays Travel - Bury St Edmunds
Very helpful
Very helpful, friendly staff .
Great communication.
Would very much recommend.
Found much better price than another company!

Reply from Hays Travel - Bury St Edmunds
Always helpful wouldn’t go anywhere…
Always helpful wouldn’t go anywhere else ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Reply from Hays Travel - Bury St Edmunds
Good service
Danielle was friendly, professional and supplied the required information promptly.

Reply from Hays Travel - Bury St Edmunds
Excellent service and good knowledge of…
Excellent service and good knowledge of cruise I was booking. I would not have been able to find all the information provided easily without them. They were able to advise on cabin areas to avoid if we did not want excess noise or obstructive views from our balcony. I am so pleased with the service and would certainly use Hayes Travel again.

Reply from Hays Travel - Bury St Edmunds
Excellent customer care from Tallulah…
Excellent customer care from Tallulah who provided everything we asked for in the holiday. That's why we always go to this branch as no matter who we see they always really helpful and friendly.

Reply from Hays Travel - Bury St Edmunds
Very helpful and friendly staff in Bury…
Very helpful and friendly staff in Bury St Edmunds. Katie was very helpful booking our special holiday to celebrate our 25th anniversary.

Reply from Hays Travel - Bury St Edmunds
Katie at bury st Edmund’s shop is always smiling
Katie at bury st Edmund’s shop
Always finds us the best holiday to suit all our needs, friendly and always so happy to deal with us xx

Reply from Hays Travel - Bury St Edmunds
Katie was so helpful and got us just…
Katie was so helpful and got us just what we needed she sorted everything out for us everyone is so friendly and we felt looked after we will use hays travel again.

Reply from Hays Travel - Bury St Edmunds
Service was friendly and effective…
Service was friendly and effective lovely people working there

Reply from Hays Travel - Bury St Edmunds
The Lady was very helpfull
The Lady was very helpfull, friendly, she helped with all our requirements & pleasure to meet.

Reply from Hays Travel - Bury St Edmunds
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