We had an excellent booking experience. From the moment we walked into Hays, girl who served us (can't remember her name unfortunately) was brill. We told her where we wanted to go & when, she comp... See more
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See what reviewers are saying
As ever went to Hayes’s travel (wouldn’t go to anyone else) with no clue where we wanted to go. this time it’s a big shout out To Martin who like the rest of the team has the patience of a saint, a... See more
Company replied
Bethan was super helpful and very knowledgeable about what holidays were on offer and coming up. She took time to find out exactly what we wanted and made sure we were happy with our choice. Beats buy... See more
Company replied
Rachel was very helpful on arranging not one but two wonderful city breaks for us, when we undecided on location and had very limited dates! Would recommend. We'll be back to book another soon.
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Company details
- #20 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13-15 English Street, CA3 8JW, Carlisle, United Kingdom
- 01228264653
5.0
Excellent
2k reviews
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Very helpful great staff.
I knew what I wanted and explained to Jess she had everything booked within minutes. Jess was lovely knew exactly what we needed. Will always recommend Hays travel Carlisle. Thank you.
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Top class from Clair
7 August 2026
Reply from Hays Travel - Carlisle
Thankyou for booking with us again instore, we really appreciate it.
Kind regards
Claire
Claire was amazing as usual ,very…
Claire was amazing as usual ,very friendly and full of knowledge about our holiday ,all the team at Carlisle are a credit to the business.
6 August 2026
Reply from Hays Travel - Carlisle
Thanks for booking with us again and for your kind words, it is always a pleasure to help with your plans.
Many Thanks
Claire
Awesome
So helpful, no hassle, very freindly nothing was a problem, and time wasn’t an issue deffo be back for my next holiday 👍
30 July 2026
Reply from Hays Travel - Carlisle
Thanks so much for booking with us instore and for your kind words.
Kind Regards
Olivia
Hayley went above and beyond for us
Hayley went above and beyond for us, we swapped dates and places numerous times. How Hayley kept her calm is amazing. This is the second time we have booked with Hayley. Amazing lady.
4 August 2026
Reply from Hays Travel - Carlisle
Hi Guys,
Thanks for another lovely review.
I hope you all love Dalyan as much as us!
Kind Regards
Hayley
We were assisted by Hayley who was…
We were assisted by Hayley who was warm, friendly knowledgeable and very professional.
4 August 2026
Reply from Hays Travel - Carlisle
Hi Both,
Thank you for the lovely review - I hope you have a wonderful time and enjoy the Maldives as much as we did
Hayley xx
Firstly you always get a great welcome…
Firstly you always get a great welcome ftom all staff. We have booked a few cruises with Martin who is always friendly and knowledgeable. Nothing is too much for them. We know and trust we will get the best service.
Thank you.
4 August 2026
Reply from Hays Travel - Carlisle
Thanks so much for booking with us instore, it was a pleasure to assist with your plans.
Kind Regards
Martin
Reply from Hays Travel - Carlisle
Thanks so much for booking with us again instore, we really appreciate it.
Kind Regards
Martin
Hayes offer that personal service that…
Hayes offer that personal service that some large companies lack .
27 July 2026
Reply from Hays Travel - Carlisle
Thank you both for kind review and thank you for booking with us again.
Hayley
Service was excellent with haley
2 August 2026
Reply from Hays Travel - Carlisle
Thanks for booking with us again, we really appreciate it.
Kind regards
Hayley
I had looked up our Cruise on tui…
I had looked up our Cruise on tui website, then phoned Hays Travel. Spoke to a lovely member of staff who arranged everything for us. The price was about the same, but much easier to be able to walk into the shop with any questions...
26 July 2026
Reply from Hays Travel - Carlisle
Thankyou for your kind words and for booking your cruise with us. It was a pleasure to assist with your plans.
Kind regards
Hayley
Reply from Hays Travel - Carlisle
Thankyou for booking your holiday with us instore and for your kind comments.
Kind regards
Bethan
Lucy was very helpful and we booked
1 August 2026
Reply from Hays Travel - Carlisle
Thankyou for booking with us again, it was a pleasure to assist with your plans.
Kind regards
Lucy
Bethan was super helpful and very…
Bethan was super helpful and very knowledgeable about what holidays were on offer and coming up. She took time to find out exactly what we wanted and made sure we were happy with our choice. Beats buying online any day.
24 July 2026
Reply from Hays Travel - Carlisle
Thankyou for your lovely comments and for booking with us instore. It was a pleasure to assist with your plans.
Kind regards
Bethan
Helpful staff especially Jess
23 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words, Jess
Brilliant as always,the Carlisle shop…
Brilliant as always,the Carlisle shop staff are so helpful
30 July 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words, Jess
Very helpfull very proffesioal,gave…
Very helpfull very proffesioal,gave advice just so friendly and kind
29 July 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business Ann, It was a pleasure booking your cruise
Jess =-)
friendly helpful staff every time to…
friendly helpful staff every time to help you pick the holiday that you want
29 July 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words and for booking your holiday with Hays Travel in Carlisle , Martin
The lady in the shop was very helpful…
The lady in the shop was very helpful and very patient with me
22 July 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words it was a pleasure booking your holiday. Thanks, Lucy
As ever went to Hayes’s travel…
As ever went to Hayes’s travel (wouldn’t go to anyone else) with no clue where we wanted to go. this time it’s a big shout out To Martin who like the rest of the team has the patience of a saint, after a couple of hours finally sorted us with another holiday .
I would say keep up the good work but absolutely no need as each member of staff are brilliant infact we are now on first names basis which to me means a lot
So see you all when we get back from this holiday !
28 July 2026
Reply from Hays Travel - Carlisle
Thank you for your kind words and for booking your holiday with Hays Travel in Carlisle , Martin
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