My friend and I visited your branch in Carlisle and were seen by Lucy. I cannot commend her highly enough. She was very helpful giving us lots of advice and information and various permutations a... See more
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The knowledge and experience shown by Claire helped to guide us towards an excellent choice of hotel in Sorrento. She informed us that it was actually possible to fly out from Newcastle Airport, wh... See more
Company replied
Martin was extremely helpful and very knowledgeable- he had personal experience of the cruise we were looking to book. We were apprehensive about using a travel agent as we were worried it would be al... See more
Company replied
Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton. Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13-15 English Street, CA3 8JW, Carlisle, United Kingdom
- 01228264653
5.0
Excellent
2k reviews
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All ways happy with Hays trival they…
All ways happy with Hays trival they are all very nice staff and help you as much as they can will not let you down
28 August 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Martin
Great service
Claire was great. She listened to what we wanted and spent a couple of hours arranging the exact holiday what we asked for. She was marvellous and totally went the extra mile. She's a star and wouldn't go anywhere else to book a holiday
28 August 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , Claire
Welll I keep on repeating myself and of…
Welll I keep on repeating myself and of course I will keep on saying how good
CLAIRE is....which she is..
The girl is amazing
28 August 2026
Reply from Hays Travel - Carlisle
Thank you so much for your kind words and booking your holiday with Hays Travel Carlisle , claire
Friendly staff.
Very little delay almost straight in due to right combination of staff to customers. Friendly staff always willing to get the right holiday to fit your needs at a good price.
26 August 2026
Reply from Hays Travel - Carlisle
Thankyou for booking with us again and for your kind words.
Kind regards
Olivia
As always the staff are very friendly…
As always the staff are very friendly and knowledgeable. We have never been disappointed when booking with Hays. Jess found us a lovely holiday in my favourite country.
26 August 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words both and repeat business, It was a pleasure booking your trip
Jess =-)
Always a good experience!.
Always a good experience!.
Thats why i keep booking with Hays.
Thank you Jess 🤩
26 August 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words both and repeat business, It was a pleasure booking your trip
Jess =-)
The usual friendly efficient service…
The usual friendly efficient service which keeps me returning to the Carlisle store😊
26 August 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business, It was a pleasure booking your trip
Jess =-)
As ever,..staff VERY helpful
As ever,..staff VERY helpful. Choosing somewhere to visit & stay is made alot easier.
26 August 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words both, It was a pleasure booking your trip
Jess =-)
Excellent service once again
Excellent service once again, very knowledgeable, helpful and friendly service
26 August 2026
Reply from Hays Travel - Carlisle
Thankyou so much for booking with us again and your kind comments, we really appreciate it and it is always a pleasure to assist with your plans.
Kind regards
Claire
Always get superior treatment from…
Always get superior treatment from Martin the Manager who, because of our age and inability to manage the internet treats us with understanding and respect!
25 August 2026
Reply from Hays Travel - Carlisle
Thanks for booking with us again, it is always a pleasure to help with your plans.
Regards
Martin
Great holiday company
I have used hays many times to arrange my holidays, always happy to help and get great prices, with a great service all round. Would like to thank jess and Martin for helping us get sorted again.
23 August 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words, It was a pleasure booking your trip
Jess =-)
Reply from Hays Travel - Carlisle
Thanks for booking with us again and for your kind comments.
Kind regards
Olivia
Reply from Hays Travel - Carlisle
Thank you for your kind words Susan, it was a pleasure booking your holiday.
Liv :)
Claire was patient
Claire was patient, friendly and gave great advice. Great service,.Every member of staff greets you on arrival making it very welcoming.
22 August 2026
Reply from Hays Travel - Carlisle
Thankyou so much for booking with us again and your kind comments, we really appreciate it and are happy to assist with your plans.
Kind regards
Claire
Helpful staff going that extra mile
Helpful staff going that extra mile. Thanks to Claire and Lucy our holiday is just what we asked for 10 out of 10
23 August 2026
Reply from Hays Travel - Carlisle
Thanks for booking with us again and for your kind comment.
Many Thanks
Martin
Easy booking process
Easy booking process. In-all booked and sorted in 15 minutes. Excellent service. Jessica was very helpful and friendly, a great asset to Hays. Always book with Hays, highly recommend.
23 August 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business both
Jess =-)
Always book with hays Lucy is so…
Always book with hays Lucy is so friendly and helpful very patient all the other staff are lovely always say hello with a smile
23 August 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business Elaine , It was a pleasure to book another trip for you. Lucy :)
Very helpful woman Bethan and sorted…
Very helpful woman Bethan and sorted quickly and effficilantly.
21 August 2026
Reply from Hays Travel - Carlisle
Thankyou so much for booking and your kind comments, we really appreciate it.
Many Thanks
Bethan
Assisted by Claire to book P&O cruise…
Assisted by Claire to book P&O cruise which would meet all our needs including transport to Southampton.
Found Claire very knowledgeable able to ensure cabin and deck requirements met also at a great price.
13 August 2026
Reply from Hays Travel - Carlisle
Thankyou for choosing to book your cruise with us and thanks for your kind words. We really do appreciate it.
Kind regards
Claire
Jess at the Carlisle store was lovely
Jess at the Carlisle store was lovely. Very knowledgeable on the areas we were looking to book and really friendly. Thank you for helping us book our holiday. I always trust and book with Hays Travel.
20 August 2026
Reply from Hays Travel - Carlisle
Many thanks for your kind words and repeat business Dawn, It was a pleasure to book your trip
Jess =-)
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