We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
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As usual Helen was knowledgable and helpful and full of fun helping us choose our next destination .Todays visit was mixed emotions because Helen's retiring,she will be missed by us and all her custom... See more
Company replied
Liam was very professional and friendly booking our Caribbean cruise all the staff are great in Carmarthen branch always book our holidays with them thank you 🤩
Company replied
Ricardo was extremely helpful & patient. We had a budget & a good idea of what we wanted. We looked at several places before deciding where to stay.
Company details
- #20 of 202 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
674 reviews
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The consultant was very helpful and and…
The consultant was very helpful and and completed the whole process for us
4 August 2026
Reply from Hays Travel - Carmarthen
Hi Lesley,
Thank you for taking the time to write your kind review, we are pleased you had a positive experience in store with us!
Kind Regards
Liam and the team at Hays Travel Carmarthen
The company that clearly cares
We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seats and the checking in, which we always find stressful. Keep up the good work guys, head office should be proud of u all in Carmarthen
28 July 2026
Reply from Hays Travel - Carmarthen
Hi Wayne,
Thank you for taking the time to write your kind review, we are so pleased you continue to have positive experiences with us, We really appreciate this message and look forward to welcoming you back soon!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Can't fault the service
Can't fault the service. Excellent as usual, thanks to everyone in the team.
26 July 2026
Reply from Hays Travel - Carmarthen
Hi Timothy,
Thank you for taking the time to write your kind review, we are pleased you had such a positive experience in store with us!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Liam was very professional and friendly…
Liam was very professional and friendly booking our Caribbean cruise all the staff are great in Carmarthen branch always book our holidays with them thank you 🤩
1 August 2026
Reply from Hays Travel - Carmarthen
Hi Cindy,
Thank you for taking the time to write your kind review, we are pleased we managed to get your cruise booked and you had such a positive experience in store with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Patsy,
Thank you for taking the time to write your kind review, we are pleased you had such a positive experience with us in store!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Staff alway friendly and helpful
Staff alway friendly and helpful , Wouldn't go anywhere else .
26 July 2026
Reply from Hays Travel - Carmarthen
Hello Beverley,
Thank you for taking the time to write your kind review, we are pleased you had a positive experience with us and found us friendly and helpful!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Your assistant was very proficient and…
Your assistant was very proficient and knowledgeable
17 July 2026
Reply from Hays Travel - Carmarthen
Hi Douglas,
Thank you for taking the time to write your kind review, we are pleased you had such a positive experience in store with us!
Kind Regards
Liam and the team at Hays Travel Carmarthen
Ricardo was extremely helpful &…
Ricardo was extremely helpful & patient. We had a budget & a good idea of what we wanted. We looked at several places before deciding where to stay.
17 July 2026
Very helpful staff and good information…
Very helpful staff and good information to book our holiday
19 July 2026
Reply from Hays Travel - Carmarthen
Natalie,
Thank you so much for your wonderful review! We are delighted to hear that our team was helpful and provided you with good information for your holiday booking. We appreciate your kind words.
Kind Regards
Ricardo and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Sarah,
Thanks for your kind review, we are pleased you have had a positive experience in store with us.
Kind Regards
Liam, Ricardo and the team at Hays Travel Carmarthen
Always happy to book with hays travel
Liam was very polite and helpful when we went in to our local hays travel to book our holiday.
We have booked through hays a few times now and always been happy with them.
19 July 2026
Reply from Hays Travel - Carmarthen
Hello,
Thank you for writing your kind review, I am pleased you had such a positive experience in store with us :)
Kind Regards
Liam and the team at Hays Travel Carmarthen
Everything I wanted for my holiday
Everything I wanted for my holiday, they managed to supply. Nothing was too much trouble. They were very helpful and so happy to help. Caroline the manager sorted my holiday out. I have booked with Hays 3 years running and I wouldn't go anywhere else.
12 July 2026
Reply from Hays Travel - Carmarthen
Sharon,
Thank you for your wonderful review! We are so pleased to hear that we were able to supply everything you wanted for your holiday and that nothing was too much trouble. We truly appreciate your loyalty and look forward to helping you with many more holidays.
Kind Regards
Caroline and the team at Hays Travel Carmarthen
Liam was a great advisor
Liam was a great advisor. Nothing was too much trouble. He was very efficient & explained all aspects of our booking.
2 July 2026
Reply from Hays Travel - Carmarthen
Hi Stephen,
Thank you for taking the time to write your kind review, I am pleased you had such a positive experience in store with us!
Kind Regards
Liam and the team at Hays Travel Carmarthen
i always receive great service with…
i always receive great service with hays travel in carmarthen.
30 June 2026
Reply from Hays Travel - Carmarthen
Hi Andrew,
Thank you for taking the time to write your kind review, we are pleased you had another positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Always a friendly welcome from the…
Always a friendly welcome from the whole team.Called in to book a cruise and he paid attention to all our requirements and took time to find us the right cabin weigh up options etc.We never felt rushed .Just made the whole booking experience so easy.
20 June 2026
Reply from Hays Travel - Carmarthen
William,
Thank you for your wonderful feedback. We are so pleased to hear that you had such a positive experience with our team and that the booking process was easy.
Kind Regards
Ricardo and the team at Hays Travel Carmarthen
Staff were very polite and helpfull and…
Staff were very polite and helpfull and made it very easy and comfortable to book our holiday will definately be going back to hays travel
28 June 2026
Reply from Hays Travel - Carmarthen
Hello Mr Nightingale,
Thank you for writing your kind review, we are pleased you had such a positive experience in store with us, and look forward to welcoming you back in the near future.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Caroline was very knowledgeable and…
Caroline was very knowledgeable and helpful, took us through our booking thoroughly so all our requests were met,
27 June 2026
Reply from Hays Travel - Carmarthen
Hello Mr Thomas,
Thank you for your kind review, we are pleased you had such a positive experience in store with us.
Kind Regards
Caroline and team at Hays Travel Carmarthen
Everytime I have been in to book a…
Everytime I have been in to book a holiday I have the staff extremely friendly and helpful. Would recommend to anyone
18 June 2026
Reply from Hays Travel - Carmarthen
Hi Janet,
Thank you for taking the time to write your kind review, we are all so pleased you have such a positive experience.
Kind Regards
Liam and the team at Hays Travel Carmarthen
Convenient and easy very helpful
Convenient, straight forward and very friendly and helpful
24 June 2026
Reply from Hays Travel - Carmarthen
Hi Anna and Jason,
Thank you for your kind review, We are glad you had a positive experience in store with us
Kind Regards
Lucy and the team at Hays Travel Carmarthen
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