Liam was excellent explained everything throughout, answered all the questions. No rush, no hard sales informed us of other options. Very polite and professional.. Went through the booking process an... See more
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Went in and spoke to Liam, said where we didn't want to go, and our budget. And we went from there, came home with 3 that I wanted to research more into like weather and what was around the places. We... See more
Company replied
We try our best to always use Hays Travel Carmarthen branch as they always, we feel,that they go out of their way to help us with all aspects of our holiday, especially the part of booking of the seat... See more
Company replied
The usual excellent & brilliant service from the branch in Carmarthen. No negative comments at all. Is it possible for the Company to make the issue clear with the Insurance policies!? (We have... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Saint Catherine's Walk 24a, SA31 1GA, Carmarthen, Wales, United Kingdom
- 01267854015
4.9
Excellent
693 reviews
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Reply from Hays Travel - Carmarthen
Thank you for your kind review, we really appreciate the feedback the team are always here to help should you need anything Kind Reagrds Helen and all the Team at Hays Travel Carmarthen
Thank u the guys in Carmarthen are just the best and nothing is too much trouble thank u all , and a big thank u to Ricardo Xxx🙏
Thank u the guys in Carmarthen are just the best friendly
2 March 2026
Reply from Hays Travel - Carmarthen
Hi John,
We are really happy to hear that our team's friendliness made your experience great. Thank you for your positive feedback; it means a lot to myself and the team,
Kind Regards
Ricardo and Team,
We were met with a helpful
We were met with a helpful, knowledgeable seller,no rushing or pressure to buy a holiday .
28 February 2026
Reply from Hays Travel - Carmarthen
Hi Nigel,
Thank you for your lovely review, we're glad we were able to assist you.
Kind regards,
Liam and the team at Hays Travel Carmarthen
Relaxed atmosphere
Relaxed atmosphere
Helped to find our holiday with all our requirements by Ricardo who was friendly and pleasant.
No complaints 😃
6 March 2026
Reply from Hays Travel - Carmarthen
Was lovely meeting you all and getting the holiday booked, I'm sure you'll have a great time!
Thank you so much for the lovely review, it's very much appreciated
Kind regards, Ricardo
Good experience
Went in to Carmarthen store on Friday 27/2 and spoke to Lucy who was extremely helpful and ran through a few optiona with us. I returned on Sat 28/2 and again spoke to Lucy and booked a holiday with her.
We have used Hays Carmarthen before and based on previous experience with them had no hesitation in booking again.
27 February 2026
Reply from Hays Travel - Carmarthen
Thank you so much for your lovely review.
It was a pleasure helping you find the right holiday, and I’m so glad we were able to get everything booked for you. Thank you as well for your continued support of Hays Travel in Carmarthen it really means a lot.
I hope you have an amazing holiday!
Lucy and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Sarah,
Thank you for taking the time to write a kind review, we appreciate it. I'm glad we were able to assist you.
Knd regards,
Sion and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Thank you for your kind review.
I’m really pleased you found the service polite and helpful it was a pleasure assisting you. I hope you have a wonderful holiday, and I look forward to seeing you again at Hays Travel Carmarthen.
Lucy and the team at Hays Travel Carmarthen
Really smooth booking
26 February 2026
Reply from Hays Travel - Carmarthen
Thank you for your lovely review we appreciate the positive feedback,
Regards
Helen Hays Travel Carmarthen
Always friendly and helpful…
Always friendly and helpful staff...nothing too much a problem with requests....Margaret is a gem
24 February 2026
Reply from Hays Travel - Carmarthen
Thank you Howard,we really appreciate the feedback
Kind Regards
Helen and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Thank you Keith your your kind review, we always aim to do our best, any questions let me know. thanks Helen
Excellent service by Ricardo in…
Excellent service by Ricardo in Carmarthen, got the holiday just as we wanted and for the price we wanted too - highly recommended
16 February 2026
Reply from Hays Travel - Carmarthen
Was lovely to meet you both and getting the holiday booked for you!
Thank you so much for the lovely review, it's very much appreciated
Kind regards, Ricardo
Very helpful plentyvery helpful. …
Very helpful plenty of time for you could nt fault anything very good service.
22 February 2026
Reply from Hays Travel - Carmarthen
Hi Rhian,
Thank you for your kind review, we appreciate it. I'm glad we were able to assist you with your travel needs.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi John,
Thank you for the kind review. I'm glad we were able to help you find the perfect holiday.
Kind regards,
Sion and the team at Hays Travel Carmarthen
Reply from Hays Travel - Carmarthen
Hi Ian,
Thank you for taking the time to write your kind review, We are glad you had such a positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
We it was my grand daughter she did…
Well it was my grand daughter, she did excellent in everything about the booking explained it all to me
19 February 2026
Reply from Hays Travel - Carmarthen
Thank you, so nice I could help you. Lucy
Helen was truly amazing well worth the…
Helen was truly amazing well worth the visit
19 February 2026
Reply from Hays Travel - Carmarthen
Thank you Helen, always her to help, it will be a fabulous trip. Helen
Reply from Hays Travel - Carmarthen
Thank you Mr Brazener, I'm sure you both will have a fabulous trip. Helen
Prompt and super helpful staff who…
Prompt and super helpful staff who create a stress free holiday booking environment. Thanks Ricardo 😊
18 February 2026
Reply from Hays Travel - Carmarthen
Hi Kimberley
Thank you for your kind words, it's very much appreciated
Was an absolute pleasure booking your family cruise 😊
Kind regards, Ricardo
Well done.
Found the flight and hotel where I wanted to go.
Friendy with good travel advice.
5 February 2026
Reply from Hays Travel - Carmarthen
Hi Philip,
Thank you for taking the time to write your kind review, we are glad you had a positive experience with us.
Kind Regards
Liam and the team at Hays Travel Carmarthen
We were advised on all our questions…
We were advised on all our questions and went on to make a booking
10 February 2026
Reply from Hays Travel - Carmarthen
Hi Both,
Thank you. I hope you both have a great time away.
Thanks,
Lucy and The Hays Travel Carmarthen Team
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