Thank you to Emilie for helping us to plan and book our summer holiday for next year. She was so efficient and helpful. There were other staff present who also offered suggestions and advice on hotels... See more
Location
Switch locationUnit E, Richmondshire Walk, Catterick Garrison, DL9 3EN Catterick, GB
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See what reviewers are saying
I would like to say a massive thank you to Brodie for helping me with my travel insurance. Everything was explained clearly and patiently, and I never felt pressured into choosing anything I didn’t n... See more
Company replied
All staff are excellent in going above and beyond to ensure you get the best holiday experience for your needs. A special mention to Emilie for patiently looking through deals for us and arranging... See more
Company replied
This is the 3rd holiday I have booked with Brodie's help, nothing is too much trouble, she researches anything I ask for, goes beyond expectations trying to secure the rights dates for us & is very pa... See more
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit E, Richmondshire Walk, Catterick Garrison, DL9 3EN, Catterick, United Kingdom
- 01748448021
4.9
Excellent
803 reviews
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Great service from Laura and Emilie
Great service from Laura and Emilie, very helpful, answered all my questions and made sure everything was clear for me to inform our group
2 January 2026
Reply from Hays Travel - Catterick
Thank you for leaving this lovely review! I am so glad we were able to get this booked for you. I hope you all have a great time. Thanks, Emilie and Laura :)
Great place to book a holiday…
Very helpful in finding the holiday I wanted .The staff are so very friendly made you feel comfortable while looking for my request.
1 January 2026
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your holiday and I hope you have a fantastic time! Thank you Laura
Fantastic service start to finish..
Fantastic service start to finish..
I wish you good luck in the travel industry
24 December 2025
Reply from Hays Travel - Catterick
Thank you for your kind words! It was a pleasure getting this booked. Thanks, Tyler :)
Reply from Hays Travel - Catterick
Thank you for your kind review. It was a pleasure booking your holiday. Thanks, Emilie :)
Booking a cruise
Danny sorted added me on to a cruise that my daughter and partner had booked 2 weeks before
28 December 2025
Reply from Hays Travel - Catterick
Thank you for your review, it was my pleasure to get you booked on the cruise with your family!
Danny
Great customer service
Great customer service, really quick responses and prepared to go above and beyond. Emilie in particular, has been a great help in booking my trip to Iceland.
22 December 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure booking your holiday. Thank you Emilie :)
The staff are so friendly and found…
The staff are so friendly and found exactly what I was asking for within my price range.
28 December 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to have you in store and to book your holiday. Thank you Brodie :)
BETHANY!
BETHANY!! She listened to exactly what we wanted for our family of 6 sadly the day before we didn’t get anything of what we asked for but Bethany called me out of the blue and found exactly what we needed. We then came in and booked with the manager Laura and she was fantastic too. Will definitely book my next holiday through Bethany and Laura!
20 December 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave a lovely review. It was our pleasure to get your amazing holiday booked. We hope you have a fantastic time away. Kind Regards, Bethany and Laura. :)
Helpful and efficient
18 December 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) Emilie
Egypt here we come.
Arrived at Hayes travel explained my holiday itinery needs and was provided with all the items i requested. All staff so friendly with the customers.
Thank you Brodie.
8 December 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review! I hope you have a great time. Thanks, Brodie :)
Great personal service
Brodie did a great job fulfilling our brief and was very pleasant to deal with.
4 December 2025
Reply from Hays Travel - Catterick
Thank you for leaving this kind review. It was a pleasure booking your holiday for you. Have a great time. Thanks, Brodie :)
They were very professional
They were very professional, answered any questions I asked, I would definitely use them again.
2 December 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave such a lovely review. It was my pleasure to get your holiday booked, I hope you have a fantastic time. :) Kind Regards, Tyler
Good service
30 November 2025
Reply from Hays Travel - Catterick
Thank you for taking the time to leave this kind review :) Always a pleasure booking your flights, thanks Laura
Our go to for holidays
Our go to for holidays, great staff, always been well looked after.
22 November 2025
Reply from Hays Travel - Catterick
Hello Paul!
Thanks for leaving your review, much appreciated, glad we could get your sorted once again!
Danny
Excellent and efficient service.
Danny took my enquiry on, gave me 3 or 4 choices and helped me narrow down the package that fit my requirements and even added on an airport hotel stay beforehand for our convenience. Excellent customer service would definitely recommend.
13 November 2025
Reply from Hays Travel - Catterick
Thanks for your review Carole! Glad we could get you sorted with this trip - Don't forget the Marmalade!
Danny - Hays Travel Catterick
All was done clearly carefully by staff
17 November 2025
Reply from Hays Travel - Catterick
Thank you for leaving a kind review. It was my pleasure to get your holiday booked. I hope you have an amazing time away. Kind Regards, Emilie :)
Always a pleasure to book a holiday…
Always a pleasure to book a holiday with Hays. Staff are always friendly, professional and polite. They’re really helpful and knowledgeable.
14 November 2025
Reply from Hays Travel - Catterick
Thank you for leaving a lovely review. It was my pleasure to get your holiday booked. I hope you have a fantastic time. Kind Regards, Emilie :)
Brilliant assistant Beth Harrington…
Brilliant assistant Beth Harrington really lovely to deal with excellent at her job
19 November 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was great to have you in store :) Next time bring Barney in to see us :) Thank you Beth :)
Exceptionally friendly and helpful…
Exceptionally friendly and helpful staff. Answered our questions with confidence.
Highly recommend and would definitely use again.
17 November 2025
Reply from Hays Travel - Catterick
Thank you so much for your lovely review :) It was a pleasure to book your cruise, I hope you have a fantastic time! Thank you Emilie :)
Excellent staff
We were greeted with a Good Morning and Hello with smiles from all the staff. Warm friendly atmosphere. As always a great help from Brodie, taking her time to explain everything. Holiday booked and sorted smoothly. Thank you for your assistance.
10 November 2025
Reply from Hays Travel - Catterick
Thank you for your lovely review Alison, we will pass on your comments to Brodie who i know will appreciate them
Danny
Hays Travel Catterick
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