We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young girl we had was lovely very accommodating and knew just the right holiday in the price range for us ! Such a smooth and easy service will definitely be back!
Listened to what we were asking for considered our age and disabilities checked everything for us felt like we could trust her to find us a holiday and she did.
Company replied
We were renewing our insurance with Hays using Rush Insurance. Sanem managed the process for us making it very easy. Thank you Sanem
Company replied
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Bridge Street, CH1 1NG, Chester City, United Kingdom
- 01244 456786
4.9
Excellent
818 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The young girl we had was lovely very…
The young girl we had was lovely very accommodating and knew just the right holiday in the price range for us ! Such a smooth and easy service will definitely be back!
25 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Chester
Thank you so much for your lovely review Lisa!
Team Chester
Real people
It’s so pleasing these days to have a face to face meeting and to find someone who is genuinely interested in your requests.
30 July 2026
Reply from Hays Travel - Chester
Mrs Maureen Smith,
Thank you for your wonderful feedback! We are so pleased to hear that you appreciated our face-to-face meeting and felt our team was genuinely interested in your requests.
Kind Regards
Hays Travel
Reply from Hays Travel - Chester
Dr K R Gowers,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be knowledgeable, helpful, and friendly. Your kind words are greatly appreciated.
Kind Regards
Hays Travel
We were renewing our insurance with…
We were renewing our insurance with Hays using Rush Insurance. Sanem managed the process for us making it very easy. Thank you Sanem
21 July 2026
Reply from Hays Travel - Chester
Colin Jones,
Thank you for your wonderful review! We are so pleased to hear that the insurance renewal process was made easy for you. We appreciate your kind words.
Kind Regards
Hays Travel
Staff were all friendly and keen to…
Staff were all friendly and keen to help.
Even after a computer glitch they managed to book just what we wanted
29 July 2026
Reply from Hays Travel - Chester
Carol Story,
Thank you for your fantastic 5-star review! We are so pleased to hear that our team was friendly and helpful, and that we could overcome any technical difficulties to book exactly what you wanted. We truly appreciate your kind words!
Kind Regards
Hays Travel
Considered our age and disabilities
Listened to what we were asking for considered our age and disabilities checked everything for us felt like we could trust her to find us a holiday and she did.
29 July 2026
Reply from Hays Travel - Chester
Mrs Jennifer wellings,
Thank you so much for your wonderful feedback! We are so pleased to hear that we were able to find the perfect holiday for you by understanding your needs.
Kind Regards
Hays Travel
Reply from Hays Travel - Chester
THANK YOU FOR BOOKING AND LEAVING US THIS FAB REVIEW, TEAM CHESTER
Very helpful/friendly staff when…
Very helpful/friendly staff when visiting the travel agent and also on the phone from finding us the right holiday to making the booking
26 July 2026
Reply from Hays Travel - Chester
Thank you so much for booking with us and appreciate this lovely review. Team Chester
Booked our first cruise helped by Nicola
We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake and booking something we later regretted. We were looked after wonderfully by Nicola, she took her time, explained everything clearly and was more than happy to go over the same options and suggestions and answer all of our random questions! She really made the whole process enjoyable and we have booked and left the shop feeling excited and reassured that we know pretty much everything we need to and have booked ourselves the most suitable options for our first cruise. Great service.
25 July 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us. It's fantastic to know that our team was able to help you find the perfect cruise and that you appreciated their knowledge and helpfulness. We hope you have an amazing trip!
Kind Regards
Hays Travel
Good ideas with a smile
Good ideas with a smile. No rush and we have booked what we wanted.
25 July 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that you had a positive experience and were able to book exactly what you wanted without feeling rushed.
Kind Regards
Hays Travel
So easy and enjoyable to book with…
So easy and enjoyable to book with Hayes Travel again. Ruby is always so pleasant and helpful. All the staff are friendly and knowledgeable -thank you!
22 July 2026
Reply from Hays Travel - Chester
Thank you so much for your wonderful feedback! We are delighted to hear that booking with us was so easy and enjoyable. We appreciate your kind words about our friendly and knowledgeable staff.
Kind Regards
Hays Travel
Reply from Hays Travel - Chester
We are so pleased to hear that you received such first-class service! Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Outstanding
Sanem (Hope I spelled this correctly, a Turkish lady) was brilliant. Quick, understanding and charming. Got a good deal on a great holiday.
Thank you.
James
21 July 2026
Reply from Hays Travel - Chester
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was quick, understanding, and charming, and helped you find a great deal on your holiday. We appreciate your kind words.
Kind Regards
Hays Travel
Fabulous service as always
Fabulous service as always.
3rd year booking our holidays with Hays, wouldn't do it any other way.
12 July 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that you consistently receive fabulous service and continue to book your holidays with us. We truly appreciate your loyalty.
Kind Regards
Hays Travel
All of the team were really…
All of the team were really knowledgeable and helpful with a special mention for Nichola, Sanem, Ruby and Brad when I went into the Chester City Branch to enquire about and book my holiday.
18 July 2026
Reply from Hays Travel - Chester
Thank you so much for your lovely review, we are so glad to have got something booked for you :)
Team Chester
Louise was excellent very efficient as…
Louise was excellent very efficient as always in dealing with our requirements
16 July 2026
Reply from Hays Travel - Chester
Thank you so much for taking time to give us this lovely review and booking with us, Team Chester
Chester branch always provide 5*…
Chester branch always provide 5* service. I have used them regularly over the past 2 years and they have always produced the best holidays! Thank you to the team.
17 July 2026
Reply from Hays Travel - Chester
Many thanks for this lovely review and booking with us again yet another fabulous adventure :)
Chester Team
Reply from Hays Travel - Chester
Many thanks for taking time to leave us this review and booking with us. Team Chester
Staff are always so friendly and professional.
I always prefer to sit and chat with a real human being rather than talking to a robot over the internet.
The Hays staff in Chester are always exceptionally friendly, very pleasant and professionally helpful.
…and the tea is good too. ☕️
14 July 2026
Reply from Hays Travel - Chester
Thank you for your lovely review! We are so pleased to hear you value our customer service and enjoy visiting our branch. We look forward to helping you with future holidays!
Kind Regards
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.