Excellent service , helpful friendly staff . Found a perfect holiday , great choice and flexible payments if you need it . Would highly recommend Chester store .
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We wanted a quick getaway and didn’t really know where we wanted to go. Faye (who had planned our previous break) came up with a brilliant suggestion that got us hooked. She then booked all aspects of... See more
Company replied
We are more than pleased with the service my husband and I receive from Hays Travel Chester the staff are wonderful and go out of their way to please.
Company replied
We went into Hayes travel in Chester to find out about a potential Cruise holiday. We are complete novices when it comes to cruise holidays so wanted some advice and guidance to avoid making a mistake... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Bridge Street, CH1 1NG, Chester City, United Kingdom
- 01244 456786
4.9
Excellent
855 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Member of staff very helpful and…
Member of staff very helpful and friendly
Help us to choose cruise ideal for us
Excellent service
8 July 2026
Reply from Hays Travel - Chester
Thank you so much for your wonderful review! We are so pleased to hear that our team was able to help you find the perfect cruise and provide excellent service.
Kind Regards
Hays Travel
Hay’s customer service was second to none.
I found Hay’s customer assistants to be very knowledgeable and helpful. They were able to assist me to find a suitable holiday and completed most of the process on my behalf. I was very happy with the level of professionalism they showed. Thank you.
7 July 2026
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that our team was knowledgeable and helpful in assisting you with your holiday plans. We truly appreciate your kind words about their professionalism.
Kind Regards
Hays Travel
Yet again excellent service from Louise…
Yet again excellent service from Louise and San . We wouldn’t hesitate to recommend Hays Chrster
8 July 2026
Reply from Hays Travel - Chester
Hi Paula, Thank you so much for taking the time to leave a review. We are so glad we managed to arrange such a exciting holiday for you and thank you for choosing to book with us again :) - Team Chester
Following up our request for details of…
Following up our request for details of holidays for 2027, we were given a price and happy with the flight times so we booked the day after returning home from this years beach holiday, fabulous service as always and efficient follow up by the great team in branch.
26 June 2026
Reply from Hays Travel - Chester
Thank you so much for your wonderful feedback! We are delighted to hear that you received such fabulous service and efficient follow-up from our team. We appreciate your continued trust in us for your holiday bookings.
Kind Regards
Hays Travel
I visited Hayes Travel on Tuesday 30th…
I visited Hayes Travel on Tuesday 30th June . I saw Senem in the Bridge Street , Chester store who was so helpful in booking the holiday package I had in mind when I visited . Additionally , she went the extra mile to have an airport agent to meet me at the airport and direct me to the right flight waiting area . I found Senem very professional, kind and friendly which made me feel her priority during the booking of my holiday . My holiday now booked by Senem made me feel reassured I will be looked after regarding all aspects of my holiday from start to finish . Thank You Senem . I really appreciated the time and help you gave me . You were wonderful . I hope you get to read my review . Anne Perry Customer
30 June 2026
Unprompted review
Reply from Hays Travel - Chester
Thank you for your wonderful review! We are so pleased to hear that your experience with us was positive and stress-free. It's great to know that our team provided honest and helpful advice, and that our thoughtful touches made you feel well looked after. We truly appreciate your recommendation and look forward to assisting you with future bookings.
Kind Regards
Hays Travel
I am really pleased with the service…
I am really pleased with the service that Hayes travel Chester provides this is my 5th time I've booked with Hayes and never had a issue they go out of their way to help. I will carry on using Hayes travel z
2 July 2026
Reply from Hays Travel - Chester
Thank you so much for your wonderful feedback! We are so pleased to hear that you consistently receive excellent service and that our team goes out of their way to help. We truly appreciate your loyalty!
Kind Regards
Hays Travel
Hays Travel Chester Ruby was lovely
Hays Travel Chester Ruby was lovely, sorted out our cruise. Great price looking forward to going.
1 July 2026
Reply from Hays Travel - Chester
Thank you for your lovely review! We are so pleased we could help you find a great cruise at a great price. We hope you have a wonderful time!
Kind Regards
Hays Travel
We always book with hays.
30 June 2026
Reply from Hays Travel - Chester
We are so pleased to hear of your continued loyalty and satisfaction with us. We truly appreciate your trust in our services.
Kind Regards
Hays Travel
Reply from Hays Travel - Chester
Thank you for taking time to give us this review, Team Chester
Reply from Hays Travel - Chester
Christine,
We're glad we could offer you a great price. Thank you for your kind feedback.
Kind Regards
Hays Travel
Always very helpful and a personal…
Always very helpful and a personal touch
Which I like and you look after your customers very well
22 June 2026
Reply from Hays Travel - Chester
Thank you so much for booking with us again and this lovely review, Chester Team
River cruise booking…
Very helpful and covered all aspects of our holiday booking including assisting in booking holiday insurance we will use Hays again
Nicola was excellent could not have done more for our holiday booking
20 June 2026
Reply from Hays Travel - Chester
We are so pleased to hear we could assist with your holiday booking, including the insurance. We appreciate your kind words and look forward to helping you again!
Kind Regards
Hays Travel
As always good service explored all…
As always good service explored all options very good
21 June 2026
Reply from Hays Travel - Chester
We are so pleased you had a positive experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel Chester
This is my 2nd Holiday booked with…
This is my 2nd Holiday booked with Hays.
The Staff are really helpful and go through everything about the booking process making sure you are happy with your holiday.
Very professional and very friendly.
17 June 2026
Reply from Hays Travel - Chester
We're so pleased to hear you had another great experience booking your holiday with us! Thank you for your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Chester
Thank you so much for your kind review! We’re really pleased to hear you experienced 5-star service and found our team helpful. Providing quick responses and excellent customer support is something we truly value, so your feedback means a lot to us, we will make sure to pass the feedback on to Nic when she is back in the branch. We look forward to assisting you again in the future! 😊
Staff are so helpful
Staff are so helpful, and don't give up . They understand the needs that are required and do their utmost to get them.
16 June 2026
Reply from Hays Travel - Chester
We're so glad our team provided such helpful service. Thank you for your kind words!
Kind Regards
Hays Travel
Senen went above and beyond to help us…
Senen went above and beyond to help us book two holidays and insurance today.
She was very attentive, professional and comprehensive
Fantastic experience- Thank you so much
Geraint and Lynne
14 June 2026
Reply from Hays Travel - Chester
Geriant Price,
We're so pleased to hear we provided a fantastic experience and helped with your holiday bookings. Thank you for your kind words.
Kind Regards
Hays Travel
I'm Gordon not John
I'm Gordon not John, but my experience with Louis in Hays Travel was 1st class
12 June 2026
Reply from Hays Travel - Chester
Thank you so much for your review and glad to hear we have done our best for you as service is very important for us! Team Chester
Excellent service from Faye
Excellent service from Faye, very helpful and knowledgeable in helping me find a cruise. Would recommend and use Hays Travel again.
8 June 2026
Reply from Hays Travel - Chester
Thank you so much for your lovely review Christine! I'm so happy we could find you your cruise :)
Faye
The booking process was very easy
The booking process was very easy, the staff were very friendly, and made the whole experience brilliantly. 5 stars from us.
8 June 2026
Reply from Hays Travel - Chester
Hi Julie,
Thanks so much for your lovely review!
Hays travel Chester Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.