Hays Travel - Chippenham Reviews 

483
TrustScore 5 out of 5

4.9

10a High Street, SN15 3ER Chippenham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Grace was outstanding, she understood our needs and found us the perfect holiday. Second of many holidays we will be booking with Hays Chippenham. Sarah, Grace, Emma and Karen are brilliant. Thank you... See more

Company replied

Rated 5 out of 5 stars

I usually book package holidays on line for me and my wife, but wanted to book a city break including a flight and hotel for just myself, not available through any of the mainstream companies. So I de... See more

Company replied

Rated 5 out of 5 stars

I came to the office with an outline plan for a trip and left it with Grace to explore possibilities. 2 days later i had an email with fully fleshed out plan for flights, transfers and hotel. I went b... See more

Company replied

Rated 5 out of 5 stars

The whole booking process was smooth and clearly explained by Sarah , all of the details for excursions etc was explained but no pressure to book them there and then.

Company replied


Company details

  1. #22 of 198 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #10 of 52 best companies in Cruise Travel Agency
  4. #5 of 33 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #9 of 94 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 10a High Street, SN15 3ER, Chippenham, United Kingdom

  • 01249566039

4.9

Excellent

TrustScore 5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(483)

122,751 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sarah was a great help

Sarah was a great help, giving us great insight and advice when deciding on our holiday.

13 July 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Thank you for your lovely review!

Rated 5 out of 5 stars

The whole booking process was smooth…

The whole booking process was smooth and clearly explained by Sarah , all of the details for excursions etc was explained but no pressure to book them there and then.

12 July 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

We're so pleased to hear that the booking process was smooth and that all the details were clearly explained without any pressure. Thank you for your kind words!

Rated 5 out of 5 stars

Hays Chippenham are outstanding

Grace was outstanding, she understood our needs and found us the perfect holiday. Second of many holidays we will be booking with Hays Chippenham. Sarah, Grace, Emma and Karen are brilliant. Thank you!!

12 July 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Thank you for this lovely review

Rated 5 out of 5 stars

I came to the office with an outline…

I came to the office with an outline plan for a trip and left it with Grace to explore possibilities. 2 days later i had an email with fully fleshed out plan for flights, transfers and hotel. I went back to the office the same day and completed the booking.

11 July 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Thank you so much for this great review :)

Rated 5 out of 5 stars

We went to Hays travel Chippenham for…

We went to Hays travel Chippenham for the first time yesterday i can’t believe how friendly and helpful they all are. Got our holiday sorted with a good deal. Very happy Top marks Andrew and family

28 June 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Thank you for this lovely review

Rated 5 out of 5 stars

Always a pleasure going into Chippenham…

Always a pleasure going into Chippenham shop, not only to book a holiday but to see all the staff as well, always welcoming and smiling faces. Emma booked our holiday yesterday, giving us lots of advice. Thanks everyone.

21 June 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Thank you Ann for your kind review it is always a pleasure to help you book your holidays

Rated 5 out of 5 stars

Excellent, reassuring service.

I usually book package holidays on line for me and my wife, but wanted to book a city break including a flight and hotel for just myself, not available through any of the mainstream companies. So I decided to try Hays travel in town (Chippenham). Sarah could not have been more helpful and reassuring, going through the booking process step by step with me. Now looking forward to my first solo trip to Prague later in the year.

16 June 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

l'm so pleased to hear l could assist you with your solo trip. l appreciate you choosing us for your travel plans and hope you have a wonderful time in Prague!

Kind Regards
Sarah

Rated 5 out of 5 stars

I went into the agency just to make…

I went into the agency just to make some enquies and leff having booked a cruise.
The staff went out of their way to find a holiday right for us. They were helpful and kind and there was no pressure for us to book.
Very happy to recommend Hays Travel

9 June 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Thank you for this lovely review

Rated 5 out of 5 stars

Grace in the Chippenham branch is very…

Grace in the Chippenham branch is very helpful. We have booked and had 3 vacations with her last year. Upon that success we have booked 4 vacations which are going to start soon. we have also just booked 5 vacations with her for next year. We feel very confident with her service and nothing is to much of a problem.
Well done Grace and team Chippenham

10 June 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and that Grace could make your holiday bookings so easy. We appreciate your loyalty and look forward to helping you with future bookings.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Another fantastic service by Sarah J

Another fantastic service by Sarah J. Gave her dates and the hotel that we wanted to stay in for a trip to Thailand, and she was able to put together a brilliant package. All booked and can’t wait to go.

9 June 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Thank you so much for your feedback Caroline, l'm very jealous you will have the best time in Thailand. Sarah

Rated 5 out of 5 stars

Super helpful booking advice

Karen at Hays Travel in Chippenham was pleasant, polite and patient while helping us with our holiday booking for next year. It is always a pleasure to deal directly with a person rather than spending time online trying to do the same.

8 June 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Thank you so much for your kind review it was a pleasure to help you sorting your holiday

Rated 5 out of 5 stars

Sarah Jolliffe Makes us return to hays…

Sarah Jolliffe Makes us return to hays to book our holidays. We are a little specific about what we want. She us patient and understanding

7 June 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Hi Debbie, thank you so much for your lovely review, l really appreciate your kind words! Sarah

Rated 5 out of 5 stars

Great staff - thoroughly recommend

Sarah was really helpful and supportive throughout the whole booking. Wouldn’t hesitate to recommend Sarah at Hays!

4 June 2026
Hays Travel - Chippenham logo

Reply from Hays Travel - Chippenham

Hi Mike, we're so glad our team provided helpful and supportive service. We appreciate your recommendation! Sarah :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look