As always we always rely to deal with Cheryl and she didn't let us down. We told her what we wanted, including flying from Bournemouth, and in no time she had brought up options. Between us we wer... See more
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See what reviewers are saying
Megan, is always helpful and informative when we call at the shop.The other members of the team also make you welcome. A pleasure to book a holiday with. Nice clean shop.
Company replied
What was achieved in 45 minutes with Denise had taken upwards of 5hrs on line trying to book direct with P & O and with no success. Denise was patient and understanding of all our needs and was able... See more
Company replied
Kayla was absolutely lovely. We were undecided about where we wanted to go as we had 2 different destinations in mind. Kayla looked up both destinations for us and found us a beautiful hotel in St Luc... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Saxon Square, BH23 1AQ, Christchurch, United Kingdom
- 01202 473663
4.9
Excellent
846 reviews
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I actually booked in 5 mins over the…
I actually booked in 5 mins over the phone. Trying to book same destination & hotel online, but having trouble with payment. Rang Hayes on the off chance. We got the same holiday cheaper & including hold luggage, which would have been extra with an online company. Very friendly , efficient service. Also shop in local high street for piece of mind. Super happy!
11 January 2026
Reply from Hays Travel - Christchurch
Thank you so much for sharing your experience :-) We’re really pleased you gave us a call and that we could secure the same holiday at a better price, with hold luggage included. It’s great to hear you found the service friendly and efficient, and we truly appreciate your support of a local high-street shop for that extra peace of mind. We’re delighted you’re super happy and wish you a fantastic holiday!
Yes I definitely would book again all…
Yes I definitely would book again all the staff have been lovely in the Christchurch branch and my recent encounter was with Megan who helped book my cruise lovley lady, very helpful and understanding would recommend her to anyone 😀
23 January 2026
Reply from Hays Travel - Christchurch
Thank you so much for your lovely review :-) We’re delighted to hear you’d book with us again and that the team at our Christchurch branch have been so welcoming. A special thank you for mentioning Megan — we’re thrilled she was able to help you book your cruise and provide such helpful, understanding service. Your recommendation really means a lot to us 😊 We hope you have an amazing time on your cruise and look forward to seeing you again soon!
Reply from Hays Travel - Christchurch
Thank you for your feedback :-) We’re pleased to hear you found our service efficient and professional, and that our staff were friendly. We really appreciate you taking the time to share your experience.
Very Disappointed with Hays Travel Christchurch
We booked a holiday and when the documentation came through from Ryanair my husbands name was spelled incorrectly. I then called the Christchurch branch to let them know and I was greeted with “you will have to pay to have the name changed” in a very forceful voice. I said no way will I pay as it was not my fault. When I received the invoice it had £115 added, queried this and they said the £115 was for the name change they then sent a new invoice with the £115 taken off. At this point I complained to Hays Travel Customer Support. We called to book seating together at an extra charge with window seat, Row 5 right side going out and Row 5 left hand side on our return. When the paperwork came through it had been done incorrectly this was once again corrected. This has been a comedy of errors from Hays Travel in Christchurch, we have booked with Hays Travel many times albeit at the Ferndown Branch which from now on we will continue to use.
17 January 2026
Reply from Hays Travel - Christchurch
Thank you for taking the time to speak with us on the phone to talk through your concerns, and for providing detailed feedback regarding your recent booking experience with our Christchurch branch.
Please accept our sincere apologies for the frustration and upset caused. We are pleased that we were able to discuss the issues with you and that these have now been resolved; however, we fully recognise that this situation should not have arisen in the first place.
I have booked with Hays for some years
I have booked with Hays for some years
Megan was very helpful and did what I required very quickly and professionally.No complaints!!
20 January 2026
Reply from Hays Travel - Christchurch
We appreciate your continued bookings with us. We're happy to hear that you found our service helpful, quick, and professional. Thank you for your review!
So helpful and patient
So helpful and patient. Listen to all your needs and questions. Thank you Grace.
20 January 2026
Reply from Hays Travel - Christchurch
We appreciate your kind words and are so happy we could assist you with your needs and questions with such patience :)
Easy to get information and book the…
Easy to get information and book the holiday with the hays agent.
21 January 2026
Reply from Hays Travel - Christchurch
We're so happy to hear that you found it easy to get information and book your holiday with our agent. Thank you for your feedback! :)
Reply from Hays Travel - Christchurch
We appreciate your kind words! We're happy to hear that you found our service helpful and friendly and that everything was explained well.
Hays Travel
Went in for a brochure - booked a River Cruise!
My wife and I went into Hay’s Travel to pick up a brochure for river cruises. We ended up sitting down with a very, very helpful young lady (sadly forgotten her name but think beginning with ‘C’). She took us through a range of various river cruises and we settled on a two week cruise on several rivers, which costs a fortune! A very helpful and useful experience!!
16 January 2026
Reply from Hays Travel - Christchurch
Thank you so much for sharing your experience :-) We’re delighted to hear that what started as a simple visit to pick up a brochure turned into such a positive and helpful consultation. It’s wonderful to know our colleague Kayla took the time to talk you through the options and helped you find the perfect river cruise. We really appreciate your kind words and wish you both an amazing and memorable journey on your cruise.
Happy holidays…
The assistant listened to what I wanted and was quickly able to find my requirements
16 January 2026
Reply from Hays Travel - Christchurch
Thank you for your feedback :-) ! We’re pleased to hear that the assistant took the time to listen to your needs and was able to find exactly what you were looking for so efficiently. We really appreciate you sharing your experience and look forward to helping you again in the future.
Just the understanding,patience and…
Just the understanding,patience and willingness to help of all at Hayes,Christchurch but especially Grace
7 January 2026
Reply from Hays Travel - Christchurch
Thank you for your kind words :-) We’re delighted to hear that you experienced such understanding, patience, and willingness to help from the team at Hays Travel Christchurch, and especially from Grace. Your feedback is truly appreciated, and we’ll be sure to pass on your lovely comments to her and the rest of the team. We look forward to welcoming you again soon.
After poor service from TUI we popped…
After poor service from TUI we popped into Hays Travel Christchurch to enquire about a cruise. We were welcomed as soon as we walked in the shop and we were soon being dealt with by the very pleasant and affable Megan. She was full of useful information and explantions and she didn't try to pressure sell, whilst giving us all the info we needed to go home and ponder our choices, without trying to rush us into a decision. Two days later I phoned and booked a cruise. Great service 5☆
7 January 2026
Reply from Hays Travel - Christchurch
We appreciate you choosing us after your experience with TUI. We're happy to hear that you found our service helpful and informative, and that you felt comfortable making your decision. Thank you for your kind review. We really appreciate this. :)
Always a warm welcome whenever we visit…
Always a warm welcome whenever we visit Megan and the team in Hays, Christchurch.
The team work tirelessly to find the perfect holiday destinations at the best possible price - always a pleasure to work with them.
11 January 2026
Reply from Hays Travel - Christchurch
We appreciate you taking the time to share your kind words. We're so happy to hear that you consistently receive a warm welcome and that our team's hard work is valued. :)
I have used Hays for over six years now…
I have used Hays for over six years now and in that time I have always come away happier than when I entered the shop.
My latest visit was no exception to that.The young lady that dealt with my holiday booking was really great (as ALL of the staff are).
I had in mind what my wife and I wanted and lo and behold this young lady suggested a few tweeks and it all fell into place...thankyou!
I would recommend HAYS Christchurch to anybody, forget "on line" booking and go to HAYS.
10 January 2026
Reply from Hays Travel - Christchurch
Thank you so much for taking the time to share such a lovely review. We’re absolutely delighted to hear that you’ve been visiting Hays for over six years and that you continue to leave happier than when you arrived — that really means a great deal to us.
It’s wonderful to know that your most recent visit lived up to your expectations and that our consultant was able to suggest a few tweaks to help create the perfect holiday for you and your wife. Your kind words about our team truly reflect the pride we take in offering personal, face-to-face service.
Thank you again for your recommendation and continued loyalty. We look forward to helping you plan many more holidays in the future.
Warm regards, The Hays Christchurch Team :-)
Reply from Hays Travel - Christchurch
Thank you for your kind feedback. We’re delighted to hear you found our team professional, helpful, and friendly. Your support is greatly appreciated, and we look forward to welcoming you back again soon :-)
Kayla is the best!
Kayla was very knowledgeable, professional & friendly.
She listened to our requirements & found us the most suitable flight dates & times for our preferred resort.
The whole experience was enjoyable & I highly recommend Hays Travel Christchurch & Kayla for that personal touch you don't find elsewhere.
4 January 2026
Reply from Hays Travel - Christchurch
Thank you so much for your kind words and recommendation. We’re delighted to hear that Kayla provided such knowledgeable, friendly, and personalised service, and that she was able to find the perfect flight dates and times for your resort. We’ll be sure to pass on your lovely feedback to Kayla—it will mean a lot to her. We look forward to helping you plan your next trip with Hays Travel Christchurch.
Reply from Hays Travel - Christchurch
Thank you for your kind feedback. We’re really pleased to hear that you found our staff friendly, knowledgeable, and helpful. We truly appreciate your support and hope to see you again soon :-)
Cheryl service was excellent as always…
Cheryl service was excellent as always she went above and beyond to help us sort out everything we wanted for our holiday,thank you Cheryl.
1 January 2026
Reply from Hays Travel - Christchurch
Thank you so much for your lovely feedback. We’re delighted to hear that Cheryl’s service was excellent as always and that she went above and beyond to help organise everything for your holiday. We’ll be sure to pass on your kind words to her. Thank you for choosing us, and we hope you have a fantastic trip! :-)
Faultless service!
24 December 2025
Reply from Hays Travel - Christchurch
Thank you so much for your kind words!
We’re delighted to hear that you were happy with the service, and we truly appreciate you taking the time to share your feedback. It means a great deal to our team :-)
Megan was so helpful
Megan was so helpful, clear and honest. She explained everything so well and helped us to get the holiday that suits us.
30 December 2025
Reply from Hays Travel - Christchurch
We’re so pleased to hear that Megan was helpful, clear, and honest throughout the process. It’s great to know she took the time to explain everything clearly and helped you find a holiday that truly suits you. We’ll be sure to pass your kind words on to her.
Thank you again for choosing us, and we hope you have an amazing holiday!
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