We couldn’t recommend Clare enough! She managed to find us our dream honeymoon at such short notice and at a fantastic price. From the very beginning, Clare was so helpful, patient and friendly, a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Clare was amazing finding our 1st family holiday , spending a lot of time answering all my questions. Know booked our next holiday won’t book with anyone else Thank you
Clare went above and beyond yet again for me . It was her day off and I hadn’t realised when I sent the enquiry! She replied and made the time for me to get me the booking and once again beating... See more
Company replied
I highly recommend Clare and always book my holidays with her. She always goes the extra mile and answers queries quickly, nothing is too much trouble. Wouldnt book with anyone else.
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Clare Taylor, BB1, Rishton, United Kingdom
- 01254369801
4.9
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service again from Clare
Excellent service again from Clare . Holiday quote and booked within 1 hour - Thankyou
8 July 2026
Reply from Hays Travel - Clare Taylor
Judith,
Thank you for your wonderful review! We are so pleased to hear that our team provided such excellent service and made booking your holiday so quick and easy. We appreciate your kind words.
Kind Regards
Hays Travel
Claire Taylor is a very helpfull lady…
Claire Taylor is a very helpfull lady trys her best to get you best deal I won't with any one else she is a credit to your company thk you claire for all your help much appreciated
3 July 2026
Reply from Hays Travel - Clare Taylor
Kim Welding,
We're so glad to hear about your positive experience and appreciate you sharing your kind words. It's wonderful to know Clare provided such helpful service.
Kind Regards
Hays Travel
Clare is more than 5 stars
Clare is just what the travel industry needs she listens and adapts the holiday package to your needs she spends so much time ensuring you have the right hotels and destinations you want I can’t rate her enough 5 stars aren’t enough
1 July 2026
Reply from Hays Travel - Clare Taylor
Paula sykes,
Thank you so much for your wonderful feedback! We are so pleased to hear that Clares service exceeded your expectations and that you had such a positive experience.
Kind Regards
Hays Travel
Clare was very helpful and found me a…
Clare was very helpful and found me a good deal where I wanted to go excellent
27 June 2026
Reply from Hays Travel - Clare Taylor
Victoria,
We are so pleased to hear that Clare was able to find you such a good deal for your desired destination. Thank you for your kind words!
Kind Regards
Hays Travel
We have booked several holidays with…
We have booked several holidays with Clare and I feel she goes above and beyond making booking a holiday a pleasure.
26 June 2026
Reply from Hays Travel - Clare Taylor
Mrs Dobson,
Thank you for your wonderful feedback! We are so pleased to hear that booking your holidays has been a pleasure. We appreciate your kind words.
Kind Regards
Hays Travel
Super support, great customer service
Decided to book a holiday one evening with the support from Clare had booked it by the following lunchtime. We gave our specifications and choices were provided, our plan then changed and we were given amazing alternatives along with pictures and a breakdown. We spoke on the phone and used WhatsApp to be able to make our decisions easily. As soon as we had decided the booking process/payment was extremely easy. We are now just looking forward to our holiday.
26 June 2026
Reply from Hays Travel - Clare Taylor
Clare,
Thank you for your wonderful review! We are so pleased Clare could help you find the perfect holiday so quickly and easily. We hope you have an amazing time!
Kind Regards
Hays Travel
Clare is amazing
Clare is amazing, answered all my questions thoroughly and nothing was too much trouble for her. She put me at ease and she is very knowledgeable. We have already booked again with Clare for next year. Would definitely recommended, excellent service.
24 June 2026
Unprompted review
Reply from Hays Travel - Clare Taylor
Joanne,
Thank you for taking the time to share your wonderful feedback! We are so pleased to hear that our colleague provided such excellent service and made you feel at ease. We look forward to assisting you again next year!
Kind Regards
Hays Travel
Excellent Service
We have booked several times with Clare Taylor. She is exceptional at her job. She goes above and beyond everytime. This is from finding our holiday, booking, checking in and any queries inbetween. I do hope she gets recognised for the hard work she puts in ***** service
21 June 2026
Reply from Hays Travel - Clare Taylor
Deb,
We are so pleased to hear about your positive experiences with our team. We truly appreciate your kind words and loyalty. Thank you for sharing your feedback!
Kind Regards
Hays Travel
Great service
I just messaged Clare what I was looking for and she very quickly came up with a few options tailored to our needs. Very happy with service and price.
4 June 2026
Reply from Hays Travel - Clare Taylor
Anita,
We're so glad we could quickly provide tailored options for you. Your satisfaction with our service and pricing truly makes our day!
Kind Regards
Hays Travel
Great experience as always
Great experience as always. Always use clare to book my holiday.
9 June 2026
Reply from Hays Travel - Clare Taylor
KELLY HIGHAM,
We are so glad you had a great experience with us. Thank you!
Kind Regards
Hays Travel
Have used Clare for a few years now and…
Have used Clare for a few years now and always been a great service thank you
9 June 2026
Reply from Hays Travel - Clare Taylor
Alana,
We are so pleased to hear you've consistently received great service from our team. Thank you!
Kind Regards
Hays Travel
Clair was very helpful making our…
Clair was very helpful making our cruise bookings really impressed with the services thank you
31 May 2026
Reply from Hays Travel - Clare Taylor
Pauline,
We are so glad we could assist with your cruise booking. Thank you for your kind words!
Kind Regards
Hays Travel
Clare is always amazing to book with
Clare is always amazing to book with, our 4th holiday Iv booked with Clare and she just makes everything so easy and answers any questions I have. Thank you xx
6 June 2026
Reply from Hays Travel - Clare Taylor
Stephanie Hadfield,
We are so pleased to hear that we made booking your fourth holiday so easy and answered all your questions. Thank you for your kind words.
Kind Regards
Hays Travel
Very helpful and found us an amazing…
Very helpful and found us an amazing holiday, kept us up to date, and even when we decided to change some things she was very helpful
30 May 2026
Reply from Hays Travel - Clare Taylor
customer,
We're so pleased we could help you find an amazing holiday and assist with your changes. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Clare Taylor
Jessica,
We're glad you enjoyed your experience. We appreciate your feedback.
Kind Regards
Hays Travel
Clare is fab at getting you good deals…
Clare is fab at getting you good deals and is very prompt at replying ! Thank you
13 May 2026
Reply from Hays Travel - Clare Taylor
Dorothy Gould,
We are so happy to hear you received such great service and prompt replies. Thank you for your kind words!
Kind Regards
Hays Travel
She was very very helpful and told us…
She was very very helpful and told us everything and a good price
14 May 2026
Reply from Hays Travel - Clare Taylor
Thank you so much for your lovely feedback 😊 I’m so glad I could help and find you a good price. It was a pleasure helping you book your holiday! ✈️☀️
We can always rely on a…
We can always rely on a prompt,efficient,reliable service from Hays Travel. Clare always does her best to understand what we want and makes the booking process as pleasant as possible her cheerful attitude is just what we want when spending money we don't just think of Clare as a travel consultant we think of her as our friend, she is a valuable asset to the company
5 May 2026
Reply from Hays Travel - Clare Taylor
Thank you so much for such a lovely review ❤️ Your kind words truly mean so much to me. I’m so grateful for your continued support and it’s always a pleasure helping you plan your holidays. I’m really glad I can make the booking process enjoyable for you and being thought of as a friend as well as your travel consultant is honestly the biggest compliment 🥹✈️ Thank you again for taking the time to leave such thoughtful feedback Susan x
CLARE makes booking very easy everytime
5 May 2026
Reply from Hays Travel - Clare Taylor
Thank you so much 😊 I’m really happy to hear I make the booking process easy for you every time! Always a pleasure helping you plan your holidays Mark ✈️☀️
Just the BEST
Clare Taylor is just the BEST! Nothing is a problem Clare just gets you the best deals and the best holidays…wouldn’t book with anyone else!🩴👙🏝️✈️⛱️🍻
23 April 2026
Reply from Hays Travel - Clare Taylor
Awww thank you so much 🥹💖 That honestly means the world to me! I absolutely love helping you find the best holidays and deals, so messages like this make it all worth it 🩴👙🏝️✈️⛱️🍻 Thank you for your trust and loyalty… roll on the next getaway! 😍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.