So lovely and helpful and happy to take our time and make the right choice, thank you for that will definitely recommend this company and ive forgotten the lady's name but she was fantastic. Im travel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The agent listened to what we wanted and put together a wonderful itinerary and made the booking process easy .She was a very kind person.
Very happy with the assistance from Janine when our river cruise was cancelled and she found us another holiday for the days we had planned to be away. Enjoying it very much now. 😊
Company replied
We book most of our holidays with you at the Cleckheaton branch. We know most of the staff who are very helpful and friendly. They always find what we are looking for and have recommended some g... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Bradford Road, BD19 5AG, Cleckheaton, United Kingdom
- 01274965964
4.8
Excellent
462 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful Hays staff
I was not sure of where I wanted to go.. but I wanted somewhere sunny in Jan or Feb this year. I wrote down a shortlist of destinations: Malta, southern Spain, etc. Your kind and experienced lady Sylvia helped me choose a good 7-day break in Gozo staying at a quality hotel.
17 January 2026
Reply from Hays Travel - Cleckheaton
Thank you for your kind words, we hope to see you again soon :)
Cruise booking
Very helpful and knowledgeable manager in the shop helped us choose everything we needed for rhe cruise...
24 January 2026
Reply from Hays Travel - Cleckheaton
Thank you for your kind review! We look forward to seeing you soon! :)
Hays Travel Cleckheaton Brilliant !
Faye put us at ease & was very helpful and informative about the holiday & the area we are travelling to. The booking of the holiday was easy. Thankyou
19 January 2026
Reply from Hays Travel - Cleckheaton
Thank you for your kind review, we look forward to seeing you soon :)
Helpful and friendly with good advice
12 January 2026
Reply from Hays Travel - Cleckheaton
Lesley D,
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our team helpful and friendly.
Hays Travel
Because you have took two payments from…
Because you have took two payments from my bank account
12 January 2026
Reply from Hays Travel - Cleckheaton
Thank you for your review. I do appologise for the issue taking the payments, we did manage to get this corrected in branch but I do understand the inconvenience of this as discussed in store.
Reply from Hays Travel - Cleckheaton
Thank you fro your kind review, we look forward to seeing you again soon! :)
Our booking went extremely well
Our booking went extremely well. All the help and advice given .
18 January 2026
Reply from Hays Travel - Cleckheaton
We appreciate your fantastic review and are so glad that our assistance and recommendations were helpful for your booking. Thank you for coming back to see us!
Hays Travel
Luvly girls can’t do enough for u to…
Luvly girls can’t do enough for u to find your holiday that u want xx
15 January 2026
Reply from Hays Travel - Cleckheaton
Thank you for your kind review, we look forward to seeing you again soon!
Brilliant service welcoming friendly…
Brilliant service welcoming friendly make you feel comfortable and go beyond to find what you want
7 January 2026
Reply from Hays Travel - Cleckheaton
Thank you for your kind words, we hope to see you again soon - hays cleck :)
The girls were very helpful getting …
The girls were very helpful getting us the holiday we wanted
14 January 2026
Reply from Hays Travel - Cleckheaton
Thank you for your kind words, we hope to see you again soon:)
Cleckheaton may be a small town, but the team are excellent and work well together to get you the holiday you are looking for.
Staff, store atmosphere, friendly helpful and relaxing.
We have been using the shop in Cleckheaton for 4 years and have had excellent assistance from all the staff in particular Sylvia who has managed our bookings with a great deal of care and professionalism.
11 January 2026
Reply from Hays Travel - Cleckheaton
We appreciate your kind words regarding our team and the atmosphere of our Cleckheaton shop. We're happy to hear that you've consistently received excellent assistance and that your bookings have been managed with care :)
Very helpful and lovely staff
Very helpful and lovely staff , my second holiday booked with them and will definitely be back again
8 January 2026
Reply from Hays Travel - Cleckheaton
Thank you for your kind review! We look forward to seeing you again soon!
Great experience booking holiday
Great experience booking holiday. All ladies in Cleckheaton are great, very friendly and patient with my daughter who was very excited. Mia who I believe is a new starter is very professional and has a good knowledge (assisted by another lady who is very knowledgeable). I had quite a specific need as my daughter uses a wheelchair and they didn't rush and double checked everything.
6 January 2026
Reply from Hays Travel - Cleckheaton
Thank you so much for your kind words, we hope you book with us again :)
Great experience…
Easy going agent (Poppy) took great care to make sure we got the deal we wanted. We had a good rapport with her.
6 January 2026
Reply from Hays Travel - Cleckheaton
Thank you for your kind review, we hope to see you again soon ;)
Reply from Hays Travel - Cleckheaton
We appreciate your kind words and are so happy that you found our advice helpful and friendly during your booking experience with us.
Reply from Hays Travel - Cleckheaton
Thankyou for your kind feed back .
Hays Cleckheaton
Great service from Hays Travel
Great service from Hays Travel. Friendly, helpful staff who made booking easy and stress-free. Everything was clearly explained and I’d happily use them again.
31 December 2025
Reply from Hays Travel - Cleckheaton
Thankyou for our lovely feedback looking forward to seeing you soon.
Hays travel cleckheaton
From calling in to ask about a chosen…
From calling in to ask about a chosen hotel to booking the holiday Sylvia did everything for me & went through the whole package all within the time i had. Now looking forward to the holiday.
20 December 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review!! Have a good Christmas and we look forward to seeing you again soon!
Helpful and friendly as always
13 December 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review and thank for booking with us again. We look forward to seeing you again soon! :)
The staff were friendly and helpful
The staff were friendly and helpful. Would use them again..
3 December 2025
Reply from Hays Travel - Cleckheaton
Thank You for your lovely feedback.
Hays Cleckheaton :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.