So lovely and helpful and happy to take our time and make the right choice, thank you for that will definitely recommend this company and ive forgotten the lady's name but she was fantastic. Im travel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The agent listened to what we wanted and put together a wonderful itinerary and made the booking process easy .She was a very kind person.
Very happy with the assistance from Janine when our river cruise was cancelled and she found us another holiday for the days we had planned to be away. Enjoying it very much now. 😊
Company replied
We book most of our holidays with you at the Cleckheaton branch. We know most of the staff who are very helpful and friendly. They always find what we are looking for and have recommended some g... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7 Bradford Road, BD19 5AG, Cleckheaton, United Kingdom
- 01274965964
4.8
Excellent
462 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays Travel Cleckheaton Branch
Booked with Hays Travel Cleckheaton several times.
Lovely office with friendly and helpful staff.
5 September 2025
Reply from Hays Travel - Cleckheaton
Thankyou for your lovely feedback see you soon.
Hays Travel Cleckheaton
Excellent advice and prompt service.
2 September 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind words, enjoy your holiday and we hope to see you again soon! :)
Friendly and cheerful member of staff
Friendly and cheerful member of staff. Knowledgeable and very helpful. Will definitely use Hays again.
3 September 2025
Reply from Hays Travel - Cleckheaton
Thank you for your review. Will be lovely to see you again soon.
I think the lady was called Sheila
I think the lady was called Sheila, she was very polite and helpful and we also had a bit of a laugh, and found me the holiday what I wanted 👍
28 August 2025
Reply from Hays Travel - Cleckheaton
Thankyou so much for your lovely feedback see you soon.
Sylvia
Reply from Hays Travel - Cleckheaton
Happy we got it all sorted for you :)
Reply from Hays Travel - Cleckheaton
thankyou for your lovely feedback hope to see you soon.
Hays travel cleckheaton.
The staff were so lovely and very…
The staff were so lovely and very helpful and gave me so much information about my holiday. Was such a pleasurable experience, will definitely be back to book my next trip.
22 August 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind review. See you again soon!
Informative
Informative. Nothing too much trouble. And a holiday which ticks all our boxes .
15 August 2025
Friendly staff..helpfull..
9 August 2025
Reply from Hays Travel - Cleckheaton
Thank you for your kind reply looking forward to seeing you soon.
Hermione
Reply from Hays Travel - Cleckheaton
Thank you for your kind review :)
Reply from Hays Travel - Cleckheaton
Thank you for your kind review, we look forward to seeing you again soon!
Reply from Hays Travel - Cleckheaton
thankyou for your lovely feed back..
see you soon.
Sylvia
The girls at hays travel are very…
The girls at hays travel are very helpful and do their very best to get you to where you want to go would recommend mend every time.
26 July 2025
We got everything we wanted and more…
We got everything we wanted and more with great service too.
The staff were genuinely warm and welcoming.
27 July 2025
Reply from Hays Travel - Cleckheaton
Thankyou for your kind reply looking forward to seeing you soon.
Hays Travel Cleckheaton.
Very nice and very helpful staff a…
Very nice and very helpful staff a pleasure to do business with thank you
27 July 2025
Reply from Hays Travel - Cleckheaton
Thankyou Mr Hepworth for your kind reply. see you soon.
Sylvia.
Janet and i went to book a holiday to…
Janet and i went to book a holiday to turkey to side star resort poppy dealt with us at hayes what a credit to hayes she listened to what we had to say caring proffesional lovely kind person a pleasure to sort us out poppy got us everything sorted there and then a big big thankyou from the browns poppy your a star
23 July 2025
Reply from Hays Travel - Cleckheaton
It was an absolute pleasure! Thank you so much for your lovely review it means so much! See you both soon :)
Reply from Hays Travel - Cleckheaton
Thank you for your review! Hope you have a great holiday :)
Reply from Hays Travel - Cleckheaton
Thank you for your kind reply hope to see you soon.
hays travel cleckheaton
Helpful and friendly staff.
9 July 2025
Reply from Hays Travel - Cleckheaton
Thank you for your lovely review :)
Friendly and informative staff couldn’t…
Friendly and informative staff couldn’t have been more helpful.
6 July 2025
Reply from Hays Travel - Cleckheaton
Thank you for coming to us again! We hope you enjoy your trip :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.