Despite the office staff being extremely busy trying to accommodate hundreds of enquiries for Europa league packages to watch Sunderland in Milan ,they were first rate and went beyond expectations... See more
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Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Company replied
Even though the store was busy we still did not feel rushed when booking our holiday. All questions answered and details explained well. Happy to recommend this branch of hays travel 😀
Company replied
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
2k reviews
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Pleasant and efficient service from Mia…
Pleasant and efficient service from Mia at Consett branch. Potential holidays sourced and sorted very quickly and information given thoroughly.
Very good experience.
27 July 2026
Reply from Hays Travel - Consett
Thank you for taking your time to leave this review, it was a pleasure booking your holiday. Please don't hesitate to contact us if you require any further help. Kind regards, Mia
First class service as usual.
21 July 2026
Reply from Hays Travel - Consett
Hi Angela,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive first-class service from us. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Mia
from the moment we walked in chloe was…
from the moment we walked in chloe was superb and attentive no question we asked was left unanswered or too much trouble she went above and beyond what our expectations were she is a credit to the consett branch
26 July 2026
Reply from Hays Travel - Consett
Hi Karl,
Thank you for your wonderful review! We are so pleased to hear that our team provided you with such an excellent experience. We truly appreciate your kind words and are delighted that all your questions were answered.
Kind Regards
Hays Travel Consett
Chloe
Friendly helpful staff
Friendly helpful staff, swift and efficient service , reassured by the atol cert
25 July 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to leave such a great review. We are open 7 days a week at the Consett Branch so if there is any questions in the meantime please just let us know - Thanks again Amanda
Friendly
Friendly, knowledgeable staff who go the extra mile to meet the needs of their customers.
24 July 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to leave such a great review. It wont be long now until I get your tickets ready but let me know if you have any questions in the meantime - Thanks again Mia
Holiday September 26
This is several times I have booked through hays travel once again very pleased with service of staff at consett branch so helpful and cheerful will help with any issues pleasure to visit .
24 July 2026
Reply from Hays Travel - Consett
Hi Lorraine,
Thank you for your wonderful feedback! We are so pleased to hear that our team at the Consett branch provided such helpful and cheerful service. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Chloe
Great service friendly staff and sorted quickly no…
Great service friendly staff and no fuss all booked and sorted
20 July 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience with our friendly staff and that your booking was sorted without any fuss.
Kind Regards
Hays Travel
Amanda
Staff are very friendly
Staff are very friendly, patient and helpful, they looked for what I was requesting
22 July 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly, patient, and able to assist you with your request.
Kind regards, Alison
Reply from Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff to be both friendly and knowledgeable. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Mia
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently experience first-class service with us. We truly appreciate your kind words.
Kind Regards
Katelyn
Always helpful & cheerful staff
Always helpful & cheerful staff. Knowledgeable & willong to share experiences.
13 July 2026
Reply from Hays Travel - Consett
Thank you for your lovely review, please let us know what we can do next time to receive a 5 star rating. Thanks Katelyn
Consett branch
We booked with Margaret at the Consett branch who was extremely patient & helpful, giving us good advice.
18 July 2026
Reply from Hays Travel - Consett
Thank you for your wonderful review! We are so pleased to hear that our colleague was extremely patient and helpful, giving you good advice. We appreciate your kind words.
Kind Regards
Margaret
Mia was once again friendly …
Mia was once again friendly professional & very knowledgeable. Made our booking extremely smooth & efficient.
Always come back to book with Hays.
19 July 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service. Its always a pleasure getting you booked up! I will be in touch later in the week with your tickets - Many thanks Mia
Very helpfull and didnt force a holiday…
Very helpfull and didnt force a holiday on us,thanks alot we are so looking forward to our holiday.
19 July 2026
Reply from Hays Travel - Consett
Thank you so much for taking the time to leave me such a great review. It wont be long until we get your tickets in - we will be in touch as soon as they are here - Thanks again Morgan
The consett staff are great
The consett staff are great. Margaret sorted our alfa holiday for us. As we had to cancel one holiday and she rearranged it for another date. She was so pleasant and very helpful.
19 July 2026
Reply from Hays Travel - Consett
Thank you so much for your kind words. i will pass this onto Margaret next week. Shes a star! Its great to hear. You know where we are if you need anything else - Many Thanks Amanda, Branch Manager
Seasoned traveller
Always book up my holodays with Hays.Consett branch.i just ring up tell them what i want and they sort it for me in minutes.the staff are all brilliant and do an excellent job.wouldn't go anywhere else
18 July 2026
Reply from Hays Travel - Consett
Valerie,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently have such a positive experience with us and that our team makes booking your holidays so easy and efficient. We truly appreciate your loyalty and look forward to helping you with many more trips!
Kind Regards
Katelyn
Good service
Katelyn at the consett branch was very helpful in assisting us with our cruise booking, ensuring that we got the cabin requested , and we've already received the documentation required
Thank you
17 July 2026
Reply from Hays Travel - Consett
Mrs J Irwin,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful in assisting with your cruise booking. We hope you have a fantastic trip!
Kind Regards
Katelyn
Reply from Hays Travel - Consett
Thank you so much for taking the time to leave us such great feedback - it does look fantastic and will be here before you know it! Please let me know if you have any questions in the meantime, we are open 7 days a week - Thanks again Amanda
Staff were very helpful
9 July 2026
Reply from Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.
Kind Regards
Hays Travel
Katelyn
Always happy to help.
15 July 2026
Reply from Hays Travel - Consett
Thank you so much for your kind words - you know where I am if you need me. Thanks again Abbie
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