Emma made our booking with Hays Travel so easy and straightforward. Her advice was excellent and guided us to our final choice. Nothing was too much trouble for her when completing our booking and she... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast efficient service and the whole booking process was made simple and enjoyable. Special thanks to Emma Hamilton assisted us. We came in to Hays with no holiday, and left with an option whic... See more
Company replied
Fantastic experience. Roberta couldn't have been more helpful. Went above and beyond. A really nice young lady.
Company replied
Brilliant service from Hays Travel Cookstown. Anthony was fantastic to deal with friendly, helpful and made the whole booking process completely hassle-free. Nothing was ever too much trouble. Would d... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 James Street, BT80 8LW, Cookstown, United Kingdom
- 02886090007
4.9
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent communication from a lovely…
Excellent communication from a lovely member of staff
11 February 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
Helpful and knowledgeable
The travel consultant Emma was very knowledgable, searched throughly to find us a Cruise and she was very pleasant and helpful..I would highly recommend her..
15 February 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
Generous with time and clear explanation
Tony listened to what I wanted and then took time to get it right. He was very clear in his explanation of everything. Rest of team in office very friendly and relaxed.
14 February 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
I was trying to to give a good report…
I was trying to to give a good report don’t know what happened
11 February 2025
A Great Friendly Experience!
A great experience! We had been looking for flights to Bali but could not see any that werent extortionate or involved a 2/3 day trek to get there! We provided Kathleen with a rough idea of our travel plans and budget. She came back to us within the week with flight times that weren't too bad and with a brilliant price! She even went further to recommend lots of places to visit on our trip as she had been previously. We will definitely recommend her to all our travel friends.
Thanks a million!
Gavin and Michelle
30 January 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
Efficient and professional booking
Ease of booking
Hassle free
All questions answered
In my budget
Tony the travel agent was courteous,professional and efficient
11 February 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
I was very happy with the service I…
I was very happy with the service I received in the cookstown branch. And the staff where very helpful.
6 February 2025
Reply from Hays Travel - Cookstown
Thank you for your kind words, we appreciate your feedback :)
Our agent had all the information to…
Our agent had all the information to hand about a cruise that was advertised on FB. Dates and price very competitive and all was done over 2 phone calls in an hour. Great service.
30 January 2025
Reply from Hays Travel - Cookstown
We're delighted you've had a great experience with us and hope we can get you booked again in future :)
Great service and attention to detail
Great service and attention to detail. Listened to what I wanted and got me the deal I wanted within my budget.
3 February 2025
Reply from Hays Travel - Cookstown
We thank you for your positive feedback and hope you enjoy your trip :)
Great service no hassle as always
2 February 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
Easy to talk to and very professional…
Easy to talk to and very professional and made time for us
1 February 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
Always use Hayes Cookstown
I book all my holidays with Roberta in Hayes Cookstown. She remembers me for every booking and knows exactly what my family and I need from a holiday. She sources me the best deal and takes the hassle out of me booking it.
31 January 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
The lady tht delt with our holiday…
The lady tht delt with our holiday could not have been more helpful I usually book through internet myself but she was so helpful Ilet her take charge
30 January 2025
Reply from Hays Travel - Cookstown
We’re thrilled to hear you had a positive experience—your feedback means so much to us!
Fantastic customer service
Tony was fantastic nothing was to much bother. He was very helpful and patient.
4 January 2025
Reply from Hays Travel - Cookstown
Grateful for your feedback and thrilled the we could make your travel plans seamless :D
Hays Cookstown - highly recommended!
The whole process of booking a family holiday was effortless. Staff were friendly, helpful and had good knowledge of family friendly resorts. Price match to online was even better. Thanks Kat!
12 January 2025
Reply from Hays Travel - Cookstown
It’s wonderful to know we could assist in making your trip unforgettable—thank you for sharing your experience!
Excellent Guidance
The Help and guidance we received was excellent
Very detailed information and prompt response
11 January 2025
Reply from Hays Travel - Cookstown
Thank you for your kind words; we're so pleased we could help make your travel plans effortless!
Family Western Mediterranean Cruise
Kat made sure that we got the cabins that catered to our family's needs and she provided us with a variety of options. She was very helpful taking us through all our options and thorough in making sure our cruise was what we wanted. We would definitely recommend Kat and Hays Travel. Also Tony was very helpful giving additional advice.
12 January 2025
Reply from Hays Travel - Cookstown
We’re so glad you had a great experience with us; we look forward to helping with your next adventure!
Anthony
Anthony Bezinna made booking this holiday an absolute breeze, providing a range of options all very reasonably priced and within the guidelines I had laid out
6 January 2025
Reply from Hays Travel - Cookstown
Cheers Rudi :D
Reply from Hays Travel - Cookstown
We’re so grateful for your business and kind words—thank you for choosing us for your travels!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.