Naomi was so friendly and helpful - not pushy at all. Such a lovely experience - made us feel confident going on another cruise with no worries at all. We are in our 70’s and not confident with tec... See more
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It's always a pleasure to go to Hays in Crewe. I love the window holidays. The staff are always very helpful and accommodating and, they always try and find exactly what I want by price and dest... See more
Company replied
My experience is that all the staff at the crewe branch are always trying to get the best price they can, They never pressure you in to booking when you ask for details on a holiday . Thanks to all th... See more
Company replied
Booked a holiday for myself and two daughters to Australia. The trip was tailor made to include all our chosen places to stay. This was all arranged in a friendly professional manner. Very pleased wit... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60A Market Street, CW1 2HD, Crewe, United Kingdom
- 01270 500773
4.9
Excellent
1k reviews
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Excellent service
Alison, who completed the booking for us, was knowledgeable, helpful and patient. She looked at many different options for us, such as different dates, airports, Resorts and hotels, so we could make the best choice for our holiday within our budget. Didnt feel at all rushed or pushed into any decisions. Excellent service 😊
22 November 2025
Reply from Hays Travel - Crewe
Aww thank you for your lovely review and for booking another holiday with me. Its always a pleasure finding your holiday and having a good natter! See you both soon and Merry Christmas, Ali x
Always good service with a smile
We have always had good honesty service with a smile from our local Hays Branch They are a fantastic bunch of people to deal with
16 November 2025
Reply from Hays Travel - Crewe
Thank you so much for writing this lovely review and for booking with us! :D we are happy to hear that you liked our service :) x
Been booking holidays for awhile at…
Been booking holidays for awhile at Crewe HaysTravel…superb staff,girls are great happy to help, good knowledge of places to visit and were to stay…👍
6 November 2025
Reply from Hays Travel - Crewe
Thank you so much for taking the time to write this lovely review and for booking with us! :D x
Great service thank you
6 November 2025
Reply from Hays Travel - Crewe
Thank you so much for writing this lovely review and for booking with us! :D x
My experience was excellent.
My experience was excellent, Naomi was really good, booking my flights really quickly whilst having a really nice chat. Please pass on my thanks to Naomi. I would definitely use Hays again and would recommend Hays.
5 November 2025
Reply from Hays Travel - Crewe
Thank you so much for such a lovely review :) So happy we got you sorted and it was a pleasure to book :)
Pleasant,friendly staff. they were very…
Pleasant,friendly staff they were very efficient
29 October 2025
Reply from Hays Travel - Crewe
Thank you for your lovely review and words :) We really appreciate it! Thanks for booking with us :)
Very good at sorting the holiday 👏 for…
Very good at sorting the holiday 👏 for us again 😀 thanks
3 November 2025
Reply from Hays Travel - Crewe
Thank you for taking the time to write a review! We hope you have a lovely time xx
Alex the girl who found our holiday…
Alex the girl who found our holiday .Wonderful fun happy hard working seemed to know what would suit best as she found a perfect booking for my family.
2 November 2025
Reply from Hays Travel - Crewe
Thank you so much for booking with me! :D I hope you all have a great time and love the hotel! xx
Friendly efficient experienced staff
Naomi was very friendly , knowledgeable & efficient, she looked into the details of a couple of holidays for us to make sure we were happy with what we were booking
1 November 2025
Reply from Hays Travel - Crewe
Aww thank you for taking the time to leave a lovely review and for booking with us again :)
Ali was excellent
Ali was excellent, very informative and knowledgeable regarding my requirements, booking was straight forward and I'm already looking to book again with them, my holiday is 2 yrs away, but with low deposit and interest free monthly payments, it's easy to get a couple of bookings under your belt, we'll done Hays and thank you Ali 😊
22 October 2025
Reply from Hays Travel - Crewe
Thank you so much for your lovely review :) We really appreciate you booking with us and for your kind words :)
An enjoyable experience whilst booking…
An enjoyable experience whilst booking our next cruise. The staff, particularly Ali, was vey experienced and knowledgeable. Would not hesitate to recommend our local(Crewe) branch to anyone.
23 October 2025
Reply from Hays Travel - Crewe
Thank you so much for taking the time to write a review! We are happy to hear that you where pleased with our service :D Thank you so much! xx
Crewe branch Alison (manager) very…
Crewe branch Alison (manager) very helpful no hassle she takes all the stress out of booking a holiday
23 October 2025
Reply from Hays Travel - Crewe
Thank you for such a lovely review and for booking another one of your holidays with me. I'll always do my best for you all lovely, See you again soon, Ali x
Booking with Hays Travel Agents was dealt with by Naomi who made my…
I was dealt with by Naomi who made my experience quick and easy by having a fountain of knowledge with the locations I was thinking about travelling to. She was friendly and professional and I would book with her again.
22 October 2025
Reply from Hays Travel - Crewe
Thank you for taking the time to leave a lovely review and for booking with me :) Have a great time!
Reply from Hays Travel - Crewe
Thank you so much for the review :D we hope you have a great time! xx
Great service as always from Ally at…
Great service as always from Ally at Crewe Hays. Always so cheerful and positive which makes booking a holiday a lovely experience.
21 October 2025
Reply from Hays Travel - Crewe
Thank you again for another lovely review and for booking another holiday! I hope you have an amazing time, see you both when you get back, Ali xx
Here's to Hays Travel.
All of the staff go out of their way to find what we are looking for with enthusiasm and a 😃. The best service they give for my husband and myself is that they print everything out for us and book us in online which we struggle to do. Wouldn't use any other travel agent.
13 October 2025
Reply from Hays Travel - Crewe
Thank you very much for booking with us again! I appreciate you taking the time as well to leave such a lovely review :) - Anna
Reply from Hays Travel - Crewe
Thank you for booking with us and for your lovely review :)
I have used the travel agents in crewe…
I have used the travel agents in crewe years. I find the staff helpful and i've always had good services. I would recommend them to anybody
16 October 2025
Reply from Hays Travel - Crewe
Thank you so much for booking your many holidays with us :) Its always nice to have a giggle too. See you soon, when your tickets are here. Ali xx
Great
Great thanks we book with hays every year and there very helpful and polite, carnt do enough for you and to get you the rite holiday.
7 October 2025
Reply from Hays Travel - Crewe
Thank you for booking another holiday with us :) and for your lovely review. Its always a pleasure helping you find your holiday. See you all soon, Ali and team x
Great service
Great service, went in with a booking a found on the internet and they matched it , saved me £400, new agent dealt with me and I was her first client, the girl was willing to mannered and explained the holiday to me ,
7 October 2025
Reply from Hays Travel - Crewe
Thank you so much for your lovely review and for your patience with your booking being my first! Thank you for booking with us, kindest regards Megan x
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