My experience is that all the staff at the crewe branch are always trying to get the best price they can, They never pressure you in to booking when you ask for details on a holiday . Thanks to all th... See more
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Booked a holiday for myself and two daughters to Australia. The trip was tailor made to include all our chosen places to stay. This was all arranged in a friendly professional manner. Very pleased wit... See more
Company replied
I don't know Crewe very well, and I went to the first travel agent's I saw which was in the retail area, near M & S, where I asked them to look for a flight to VERONA.... They gave me details of a fl... See more
The staff were all very friendly & welcoming. They all interacted with ourselves and our children which stopped them from getting bored. They were honest with reviews and booked us a fantastic holiday... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
60A Market Street, CW1 2HD, Crewe, United Kingdom
- 01270 500773
4.9
Excellent
1k reviews
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Staff excelled in sorting our holiday.
Staff did there very best to sort our holiday exactly how we wanted. They are very polite and nothing was too much trouble for them.
30 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely review :)
Thank you Naomi
I made a booking at the Crewe branch recently.
Thank you Naomi for your patience, help and
attention to detail.
Always a pleasure to visit here, great service as always.
5 August 2026
Reply from Hays Travel - Crewe
Thank you so much for booking with us again and for your kind words and review :) Always a pleasure!
Always a friendly atmosphere and the…
Always a friendly atmosphere and the girls always find us what we are looking for. Extremely helpful
27 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely review :)
Naomi was amazing and very…
Naomi was amazing and very knowledgeable and helped us book the perfect lifelong dream of going to Egypt on a nile cruise..there was nothing that was any trouble for her to look at and book the trip of a lifetime…she made our day…
2 August 2026
Reply from Hays Travel - Crewe
Thank you so much for booking your dream trip with me :) And for taking the time and leaving such a lovely review :) So excited for you :)
Reply from Hays Travel - Crewe
Thank you for your lovely review :)
Wasnt sure where i wanted to go this…
Wasnt sure where i wanted to go this time so i explained what i wanted and niomi was really good helped me decide ive always dealt with alex but no she has switched branches , im more than happy to deal with niomi, she was really helpful
26 July 2026
Reply from Hays Travel - Crewe
Thank you for taking the time and leaving such a lovely review and for booking with us again :)
Always very welcoming and helpful
Always very welcoming and helpful , always book our cruises with them X
26 July 2026
Reply from Hays Travel - Crewe
Thank you for booking another cruise with us :) So glad we got you all sorted :)
Amazing
Amazing, Lauren listened to everything i wanted. Narrowed it down and we chose one, they do everything for you including check in. Local travel agents rather than online x
19 July 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave such a really lovely review. I am glad we got you something sorted :D x
Reply from Hays Travel - Crewe
Thank you so much for your review :) so glad we got you all booked with a lovely holiday :) x
Lauren helped us so much when looking…
Lauren helped us so much when looking for the right holiday, she couldn’t of been more helpful
23 July 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave such a lovely review, I am glad we managed to get you booked. I hope you have a lovely time :D
Who’s helping this person
Who’s helping this person, young lady in Crewe high travel? We are very happy. Me and my misses everything thank you very much. Next time we come again thank you so much Musa and Anya.
22 July 2026
Reply from Hays Travel - Crewe
Thank you so much for taking the time to leave a lovely review. We appreciate you booking with us :D
Reply from Hays Travel - Crewe
Thank you for taking the time and leaving us a great review :) we really appreciate it and booking your holiday with us :)
We were helped by Ali today
We were helped by Ali today, she coudn’t do enough for us. She is such a lovely lady, so kind and helpful always smiling, she really is a credit to your company, amazing customer service.
18 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely feedback. We're thrilled to hear Ali provided such amazing service. We'll be sure to pass on your kind words – she is a real asset to the team. We appreciate your support and look forward to welcoming you again soon :)
Warm and welcoming service nothing is…
Warm and welcoming service nothing is to much trouble for the them.We use Hays travel all the time.
11 July 2026
Reply from Hays Travel - Crewe
Thank you for taking the time to leave such lovely feedback :)
Staff excellent problem was cost of…
Staff excellent problem was cost of holiday insurance which I declined having had insurance for 2 previous cruises at a reasonable cost the only difference being I am a few months older.Reason given was my medical condition?(nothings changed).
15 July 2026
Reply from Hays Travel - Crewe
Thank you for your feedback. We're delighted to hear that you found our team excellent. We're sorry to hear that the holiday insurance quote was higher than expected. Insurance premiums are determined by the insurance provider and can be affected by a range of factors, including age and medical information. We appreciate your comments and are pleased we could assist with your travel plans.
Hays are always so very helpful
Hays are always so very helpful, I don’t go anywhere else.
15 July 2026
Reply from Hays Travel - Crewe
Thank you for your kind feedback! We're delighted to hear that you always find our team helpful. Your loyalty means a lot to us, and we look forward to helping you with your future travel plans :)
The young lady who dealt with my…
The young lady who dealt with my booking was very friendly, she answered any questions I had and dealt with the booking confidently and efficiently. Very happy with the service.
7 July 2026
Reply from Hays Travel - Crewe
Thank you for your kind words :)
We went in not really knowing what we…
We went in not really knowing what we wanted, Anna was very helpful & patient, that’s important. Gave us options & time.
13 July 2026
Reply from Hays Travel - Crewe
Thank you for your lovely feedback. We're so pleased Anna was able to help, giving you plenty of options and time to find the right holiday. We'll be sure to pass on your kind words – we hope you have a wonderful trip!
The assistance we were given was…
The assistance we were given was excellent and all with a smile what more can be expected
11 July 2026
Reply from Hays Travel - Crewe
Thank you for your wonderful feedback. We're delighted to hear you received excellent assistance and a friendly smile throughout. We really appreciate your kind words and look forward to helping you again soon
The agent rang when they said they…
The agent rang when they said they would and because of that I managed to book a very popular cruise and we weren't disappointed.
3 July 2026
Reply from Hays Travel - Crewe
Thank you for your kind feedback. We're delighted to hear our team kept in touch and called when promised. It's great to know we were able to help you secure such a popular cruise, and we hope you have a fantastic time when you travel.
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