I book a lot of holidays through Hays Travel,as always it was a plesent experience,carried out by lovely friendly staff ,who would bend over backwards to help you,this time it was Chelsey who always g... See more
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See what reviewers are saying
Excellent service went there looking for a certain holiday found it was a bit more expensive than originally thought. The gentleman helped with finding another that was more to our budget. Could not... See more
Company replied
Saw a holiday advertised on Facebook so popped a message to them, I was chatting with Callum from the Crook branch, he was really informative and made the whole process really smooth! Thank you so muc... See more
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Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Hope Street, DL15 9HS, Crook, United Kingdom
- 01388 766166
5.0
Excellent
854 reviews
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Reply from Hays Travel - Crook
Thank you for leaving such kind feedback, I will pass this onto Lorraine when shes next in the office.
Thanks Chelsey :)
Chelsey booked my latest holiday for…
Chelsey booked my latest holiday for me , super helpful and got me a great deal on parking . I always come here to book my breaks away as the service is always first class. Lovely bunch of staff
23 April 2026
Reply from Hays Travel - Crook
Hi Hazel,
We're so happy to hear that your booking experience was super helpful and that you got a great deal. It's great to know you appreciate our first-class service!
Kind Regards
Hays Travel Crook
Reply from Hays Travel - Crook
Hi Mr & Mrs Haggerstone,
We are happy to hear that you consistently receive great, efficient service from us. We appreciate your positive feedback and thank you!
Kind Regards
Hays Travel Crook
Listened
Listened, supportive and helpful
Very pleased with their help and guidance, nothing was a problem😊
22 April 2026
Reply from Hays Travel - Crook
Hi Leslie,
We're so pleased we could provide supportive guidance and assistance, ensuring everything was smooth for you. Thank you for your 5-star review!
Kind Regards
Hays Travel Crook
Helpful recommendations
Helpful recommendations, supplied all the details we needed. Friendly service.
19 April 2026
Reply from Hays Travel - Crook
Hi Sebastian,
We appreciate your positive feedback and are happy that our recommendations and service met your needs. Thank you for taking the time to share.
Kind Regards
Hays Travel Crook
Crook Branch Chelsea
Was see by Chelsea in the Crook branch. Very helpful. Listen to exactly what wanted n sorted us out. Very friendly n nothing was a bother..
16 April 2026
Reply from Hays Travel - Crook
Donna,
We appreciate you taking the time to share your experience. We are so happy to hear that you found our service helpful, friendly, and attentive to your needs.
Thanks, Chelsey x
Happy staff taking care to do the…
Happy staff taking care to do the booking I requested
31 March 2026
Reply from Hays Travel - Crook
Helen ,
We appreciate your kind words and are so glad our staff provided the booking experience you requested. Thank you for your review.
Kind regards
Hays Travel Crook
Soooo easy very professional service
5 April 2026
Reply from Hays Travel - Crook
Hey Mr Henderson,
We appreciate you taking the time to share your experience, and we are so glad that our service was easy and professional!
Kind regards
Hays Travel Crook
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. Im sure your going to have an amazing time away :)
Thanks Chelsey
Always great service at crook hays…
Always great service at crook hays travel we wouldn't book anywhere else
29 March 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such kind feedback, I will pass your comments onto Lillie for you :)
Thanks Chelsey
Great staff
Once again I was looked after from start to finish and getting currency and getting my travel money card sorted was all done for me. I must say all the staff in this shop are secpnd to none , i'll be back again
25 March 2026
Reply from Hays Travel - Crook
Thank you for your lovely feedback Jacki, I know your going to have an amazing holiday and I will pass your comments to Georgia for you :)
Thanks Chelsey
Great service as always and best price
Great service as always and best price. Lovely friendly staff.
24 March 2026
Reply from Hays Travel - Crook
Thank you for your lovely feedback Dawn, I will pass your comments onto Lorraine for you :)
Thanks Chelsey
Declan was very helpful and help us…
Declan was very helpful and help us find a great holiday
22 March 2026
Reply from Hays Travel - Crook
Thanks for your kind feedback Kate, It was a pleasure booking your holiday and we look forward to speaking to you again :)
Thanks Declan
Callum was really helpful and explored…
Callum was really helpful and explored different options for us . Thank you
21 March 2026
Reply from Hays Travel - Crook
Thank you for your comments Helen, I know your going to have a brilliant time :)
Thanks Chelsey
Very experience staff even booked my…
Very experience staff even booked my car into airport parking
14 March 2026
Reply from Hays Travel - Crook
John Ovington,
We're glad you found our staff experienced and helpful with your airport parking. Thank you for your positive feedback!
Kind regards
Hays Travel Crook
Booking experience was very…
Booking experience was very professional, he looked at numerous options and was very helpful at all times. Thankyou for a great service.
14 March 2026
Reply from Hays Travel - Crook
Hi Vicky,
We appreciate you sharing your booking experience with us and are so glad that our service was helpful and professional. Thank you for your high rating!
Kind regards
Hays Travel Crook
Reply from Hays Travel - Crook
Hey Angela,
We appreciate you sharing your positive experience with us! It is great to hear you received excellent customer service.
Kind regards
Hays Travel Crook
Benidorm for starters!
I have used the Crook branch on several occasions now and the excellent quality of service is always consistent. On this latest visit the staff member, Lorraine, was very pleasant, attentive, and patient and did her utmost to meet my needs. Not only has my immediate requirements been achieved but process is under way for additional plans.
15 March 2026
Reply from Hays Travel - Crook
Thank you so much for taking the time to leave some lovely feedback. It was a pleasure to book your holiday for both of you. We will see you again soon for your next one :)
Thanks
Lorraine
the agent who helped us was very…
the agent who helped us was very professional and tried to help us find the perfect location because we couldnt go on the holiday we wanted so she went above n beyond to get us the holidayvwe wanted
15 March 2026
Reply from Hays Travel - Crook
Thank you so much for taking the time to leave such lovely feedback. It was a pleasure to book your holiday :)
Lorraine
Reply from Hays Travel - Crook
Thank you for taking the time to leave some lovely feedback for Lillie :)
Thanks
Lorraine
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