I book a lot of holidays through Hays Travel,as always it was a plesent experience,carried out by lovely friendly staff ,who would bend over backwards to help you,this time it was Chelsey who always g... See more
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See what reviewers are saying
Excellent service went there looking for a certain holiday found it was a bit more expensive than originally thought. The gentleman helped with finding another that was more to our budget. Could not... See more
Company replied
Saw a holiday advertised on Facebook so popped a message to them, I was chatting with Callum from the Crook branch, he was really informative and made the whole process really smooth! Thank you so muc... See more
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Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Hope Street, DL15 9HS, Crook, United Kingdom
- 01388 766166
5.0
Excellent
854 reviews
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Booked my holiday with Hayes travel.
Booked my holiday with Hayes travel.
Very helpful staff, big thank you to Chelsey for making this booking so easy.
16 January 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave kind feedback John.
It was lovely seeing you in the office and im sure your going to have an amazing holiday :)
Thanks Chelsey
Went in with an idea came out with a…
Went in with an idea came out with a holiday with everything we wanted
15 January 2026
Reply from Hays Travel - Crook
Thank you for taking the time to lerave such kind feedback. It was lovely seeing you both in the office and I know your going to have an amazing family holiday.
Thanks Chelsey :)
The girl Chelsea who dealt with our…
The girl Chelsea who dealt with our holiday was very helpful and search till she found us the best accommodation at the price that was suitable for us would highly recommend her
11 January 2026
Reply from Hays Travel - Crook
Thank you for leaving such lovely feedback Kathleen, I know your all going to have an amazing girls trip. I cant wait to hear all about it and see your holiday photos :)
Thanks Chelsey x
Reply from Hays Travel - Crook
Thank you for taking time to leave feedback Andrew. Im sure your going to have a fab holiday and I will pass your comments onto Lorriane for you :)
Thanks Chelsey
Jersey 2026
We had a positive start to the booking process - staff in the Crook branch always recognise and welcome us. Our booking on this occasion was organised by Chelsey, who did an excellent job.
She sorted all elements of our holiday in a friendly and efficient manner.
Thank you,Chelsey!
11 January 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such kind feedback :)
Its always lovely to see you both in office and I know your both going to have a fab holiday.
Thanks Chelsey x
Chelsea was very efficient in replying…
Chelsea was very efficient in replying to my message and booking me up. Very knowledgeable. Can’t wait for our trip away ☺️
12 January 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such lovely feedback Laura. I know your going to have a magical holiday and I cant wait to hear all about it :)
Thanks Chelsey x
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. It was a pleasure to see you both in the office and I will pass your comments onto Lillie when shes next in the office.
Thanks Chelsey :)
Reply from Hays Travel - Crook
Thank you for your lovely feedback. It was nice to see you both in the office and I know your going to have a fab cruise :)
Thanks Chelsey
Young lady who I booked holiday
Young lady who I booked holiday was most helpful pleasant and patient while I decided where to go showing me various hotels to choice from as I keep swapping and changing till I picked the right one to suit me
6 January 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. It was a pleasure booking your holiday and I know your going to have a fb time :)
Thanks Chelsey
Thanks to all the team at Hays Crook…
Thanks to all the team at Hays Crook branch for helping me to book a great holiday, in particular Lillie, who arranged everything and even price matched a price I'd found online. Thank you
31 December 2025
Reply from Hays Travel - Crook
Thank you for your feedback. We appreciate your kind comments! I will ensure this is passed across to Lillie :)
Thanks,
Declan
Lorraine was amazing spent time…
Lorraine was amazing spent time checking deals and getting us the perfect holiday
31 December 2025
Reply from Hays Travel - Crook
Thank you for your very kind feedback; we appreciate it! I will pass your comments onto Lorraine :)
Thanks,
Declan
As usual a warm welcome from the staff
As usual a warm welcome from the staff, Chelsey was efficient as usual dealing with my booking. She used her expertise to meet my requirements.
30 December 2025
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. Its always so nice to see you in the office and I know your both going to have another fab holiday :)
Thanks Chelsey x
Reply from Hays Travel - Crook
Thank you so much for your lovely comments. It was a pleasure helping you book your amazing holiday.
Thanks,
Callum :)
Booking holidays
From entering the shop to leaving you get well looked after and always find you a great deal
18 December 2025
Reply from Hays Travel - Crook
We appreciate your positive feedback and are happy to hear that you feel well-cared for and get a great deal with us.
Thanks,
Georgia :)
Reply from Hays Travel - Crook
Thank you so much for your lovely feedback, it was a pleasure helping you book your lovely holiday. We hope you have an amazing time and hope to see you again soon!
Thanks,
Declan :)
Excellent service as normal
Excellent service as normal. Chelsey was very thorough in researching our requirements in a very professional and friendly manner. Use Crook branch for any holiday we are considering and all staff are very knowledgable and friendly with any questions given to them.
11 December 2025
Reply from Hays Travel - Crook
Thank you for taking time to leave such lovely feedback for chelsey, we hope you are looking forward to your trip to Dubai and I will pass these comments over to chelsey :)
Always try to use hays at crook Always…
Always try to use hays at crook Always friendly and helpful
26 November 2025
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it's always a pleasure helping you book your holidays!
Thanks,
Chelsey :)
Reply from Hays Travel - Crook
Thank you for taking the time to leave some kind feedback. We will pass this on to Chelsey for you :)
Thanks
Lorraine
Had a great experience
Had a great experience sorting out a holiday for where we wanted to go, the agent was thorough and answered all our queries.
26 November 2025
Reply from Hays Travel - Crook
Thank you for taking the time to leave some lovely feedback for Chelsey. I will pass this onto her when she is back in the office :)
Thanks
Lorraine
Nothing but praise for the staff at…
Nothing but praise for the staff at hays at crook thanks again
13 November 2025
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. I will pass this onto Lorraine when shes next in the office :)
Thanks Chelsey x
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