Hays Travel - Cumbernauld Reviews 683

TrustScore 5 out of 5

5.0

Unit 29 Teviot Walk, G67 1NG Cumbernauld, GB


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Rated 5 out of 5 stars

It’s always easy booking with hays travel, I was speaking with Deborah from the Cumbernauld store through Facebook messenger. Deborah was amazing with getting us exactly what we wanted and took her ti... See more

Company replied

Rated 5 out of 5 stars

We now know the staff very well and they know just what we like and always take time to get us the holiday they know what we would like they are just like family

Company replied

Rated 5 out of 5 stars

Seen a deal in the window, went in, staff (Sandra couldn't be more helpful) especially with the system playing up

Company replied

Rated 5 out of 5 stars

Made very welcome as normal , Lauren was very helpful and had my next holiday all sorted within an hour . Staff in Cumbernauld branch are always on the ball and really k ow the job inside out . A1 tra... See more


Company details

  1. #21 of 209 best companies in Travel agent
  2. #7 of 38 best companies in Cruise agency
  3. #8 of 53 best companies in Cruise Travel Agency
  4. #5 of 34 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #10 of 103 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom

  • 01236885444

5.0

Excellent

TrustScore 5 out of 5

683 reviews

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Rated 5 out of 5 stars

Seen a deal in the window

Seen a deal in the window, went in, staff (Sandra couldn't be more helpful) especially with the system playing up

13 April 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thank you so much for your kind feedback . It was a pleasure to get you booked and thanks for your patience with the systems.

Rated 5 out of 5 stars

We now know the staff very well and…

We now know the staff very well and they know just what we like and always take time to get us the holiday they know what we would like they are just like family

11 April 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thanks so much for your kind feedback Jane . It was a pleasure to hear about your recent holiday and to get you booked again.

Rated 5 out of 5 stars

Great help and advise

Great help and advise. All arranged for me with no worries or concerns. Lovely wee lassie.

5 March 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thank you for your kind feedback :)

Rated 5 out of 5 stars

It’s always easy booking with hays…

It’s always easy booking with hays travel, I was speaking with Deborah from the Cumbernauld store through Facebook messenger. Deborah was amazing with getting us exactly what we wanted and took her time to get us the best deals. This is my second time booking with hays travel, only place I will book my holidays going forward. Such great customer service & always extremely happy to help

7 April 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

We appreciate you taking the time to share your booking experience. Thank you for continuing to trust us with your bookings.
Deborah

Rated 5 out of 5 stars

I knew what I was looking for told the …

I knew what I was looking for told the assistant and she.ckecked everything. She then gave as information on other flight times etc and ensured that we got the best deal.

30 March 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thanks so much for your kind feedback . It was a pleasure to get you booked.

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff. Good prices and matched accommodation to the needs of vacation perfectly. Very quick process and everything explained perfectly.

27 March 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thank you for your kind feedback :) I hope you have a lovely trip!

Rated 4 out of 5 stars

Evelyn was easy to deal with and was…

Evelyn was easy to deal with and was helpful with no pressure to commit to anything

27 March 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thank you for such positive feedback. It was a pleasure to help.

Rated 5 out of 5 stars

Made very welcome as normal

Made very welcome as normal , Lauren was very helpful and had my next holiday all sorted within an hour . Staff in Cumbernauld branch are always on the ball and really k ow the job inside out . A1 travel agents would not go anywhere else . Many thanks 😊

25 March 2026
Rated 5 out of 5 stars

Great Service

A great 1st experience after a friend saw a great deal for a girls holiday. Deborah was brilliant and we have booked this. Highly recommend.

23 March 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thanks so much for your lovely review it was a pleasure to get you all sorted and I am sure you and the girls will have a fantastic time! Deborah :)

Rated 5 out of 5 stars

Sandra was very helpful checking…

Sandra was very helpful checking everything for us and the rest of the girls in the shop were nice made me very comfortable having a wee laugh at.me in a good way

16 March 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thanks so much for your kind feedback. it was a pleasure to get you booked

Rated 5 out of 5 stars

Expert

Expert , friendly advice as always , & the pqyment plans make it easier to book and budget our trips away

19 March 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thank you for such positive feedback. It was a pleasure to help.

Evelyn

Rated 5 out of 5 stars

The lady asked what we wanted and…

The lady asked what we wanted and helped us to get what we wanted

12 March 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thanks Mina was delighted to get you all booked up for your coach trip. Hoping you all have a lovely time. Deborah

Rated 5 out of 5 stars

Evelyn listened to what we were looking…

Evelyn listened to what we were looking for and found the best price. She was extremely helpful and made the booking very clear and easy. Her colleagues were helpful to.

16 March 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thank you for your kind feedback. We hope you have a lovely holiday!

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