Hays Travel - Cumbernauld Reviews 

768
TrustScore 5 out of 5

5.0

Unit 29 Teviot Walk, G67 1NG Cumbernauld, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer service! We had been searching for the perfect holiday for over a month with no luck. We popped into Hay’s and were greeted by the very helpful and knowledgeable Sandra, who listene... See more

Company replied

Rated 5 out of 5 stars

Lauren was fantastic from start to finish. Once she understood exactly what I was looking for, she took the time to find options that suited me perfectly, resulting in a fantastic holiday that she... See more

Company replied

Rated 5 out of 5 stars

Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservation... See more

Company replied

Rated 5 out of 5 stars

This is the second cruise holiday we have booked this week with Hays Cumbernauld, One by phone on Wednesday with Evelyn and Lauren and the latter one on Saturday in store with Sandra. As always the... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom

  • 01236885444

5.0

Excellent

TrustScore 5 out of 5

768 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(768)

125,148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cruise Holiday

First time have booked with Hays Travel, really good experience Evelyn our agent took her time and gave us very good advice as it was a cruise holiday she was excellent at helping us choose our cabin which one she thought would be best for us.Very happy

12 May 2026
Rated 5 out of 5 stars

We seen a fantastic offer on Facebook…

We seen a fantastic offer on Facebook for a holiday to Benidorm, I thought it would be sold out but I called the Cumbernauld shop and spoke to Sandra. She was very helpful and polite and got us booked in no problem. When I discovered the next day I’d gave some incorrect information I called back and spoke to Sandra again who sorted everything out without any issues. We are very grateful to Sandra for all her help. I’ve now downloaded the Hays app which is good and helpful as all our holiday information is on one easy to find place. We’d definitely book with Hays travel again.

3 May 2026
Rated 5 out of 5 stars

Deborah was great friendly helpful…

Deborah was great friendly helpful getting us a good deal on our holiday
All the staff at hayes travel Cumbernauld store are friendly and helpful wouldn’t book with any other company I’m a very satisfied customer

7 May 2026
Rated 5 out of 5 stars

Lauren was fabulous

Lauren was fabulous, so patient and understanding, such a lovely young girl, beautiful inside and out.
I unfortunately have restricted mobility and special dietary requirements so she spent such a long time researching each resort for us. We are now heading to Domes Aulus in Zante on Sunday for our honeymoon 😊 Honestly we cannot thank her enough. ❤️

6 May 2026
Rated 5 out of 5 stars

Top class

I don't go anywhere else to book my holidays, I have always had top class service from all the staff in the Cumbernauld branch and yesterday was no exception. The staff are not only very professional but are friendly and always go the extra mile to put you at ease.

4 May 2026
Rated 5 out of 5 stars

Booking the holiday was made really…

Booking the holiday was made really easy and the staff went out of their way to make it as easy as possible giving us the best deal. The booking process was easy and without stress. The service as always was great.

2 May 2026
Rated 5 out of 5 stars

Excellent service

Excellent service from Evelyn from start to finish! Thank you for all your help.

1 May 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thank you for such positive feedback Claire. It was a pleasure to help.

Evelyn

Rated 5 out of 5 stars

Always book with hays

Always book with hays. Friendly experienced always go out there way to be helpful

30 April 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thanks for the lovely review Ian always a pleasure to get you guys all booked up. Deborah :)

Rated 5 out of 5 stars

Great Experience

Excellent, knowledgeable and extremely helpful staff with booking. First class service.

20 April 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thank you so much for your kind feedback . It was a pleasure to get you booked

Rated 5 out of 5 stars

Cumbernauld branch - amazing staff

Cumbernauld branch
The staff are so helpful and professional. The communication is fantastic. Price match and the different payment options suit us down to the ground.
The staff make you feel like you did back in the day before the web, very customer focused.
Would definitely recommend the team in Cumbernauld.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Seen a deal in the window

Seen a deal in the window, went in, staff (Sandra couldn't be more helpful) especially with the system playing up

13 April 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thank you so much for your kind feedback . It was a pleasure to get you booked and thanks for your patience with the systems.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look