Seen that Princess Cruises are doing a low deposit so called into our local Hays Travel Agency and booked a cruise for 2028. Our local store is Cwmbran and Alixandra who booked it for us was very frie... See more
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See what reviewers are saying
Sarah at Hays Travel Cwmbran was super efficient. She made everything easy for us and nothing was too much trouble. It's always a pleasure booking with Hays Travel.
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We were attended to straight away . We went in to Cwmbran shop . Katie looked after us . We told her what we were looking for and that my friend needed a room suitable for disabilities. Some of the in... See more
Company replied
Belle is a great help. She goes anove and beyond. Having been on a cruise and stay where Belle recomended a great hotel in Dubronvik after listening to what we like we went back to her to.book ano... See more
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Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 South Walk, NP44 1PU, Cwmbran, United Kingdom
- 01633504824
4.9
Excellent
965 reviews
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We were made to feel very welcome as…
We were made to feel very welcome as soon as we entered the shop. We were greeted by Ceri-Ann who was very informative and couldn't do enough to help. She was so friendly and helpful. We were delighted with the holiday we booked and she did her upmost best for us. We only went in for information on cruises but with her knowledge of her own experiences and listening to our preferences we came out having booked our cruise. We will always go to Hays from now on.
27 January 2026
Reply from Hays Travel - Cwmbran
Hayley
We appreciate you sharing your booking experience. We're so glad to hear that our team member's service met your expectations and that you are delighted with your holiday. It's great to know you felt valued.
Hays Travel
At the Cwmbran Store Kerry Ann is an…
At the Cwmbran Store Kerry Ann is an excellent communicator and always remembers past booking requirements. Always goes the extra mile to meet customers requirements.
29 January 2026
Reply from Hays Travel - Cwmbran
Jean,
We appreciate you taking the time to leave us such a wonderful review! It's great to hear that you value the excellent communication and personalized service you receive.
Hays Travel
Booking a first ever cruise can be a…
Booking a first ever cruise can be a bit daunting for an OA.P,but Ceri Ann was superb,explaining in detail what to expect exploring the right options and helping me chose the right cabin with balcony,thank you Ceri Ann and Hays travel.😃🛳️👍
28 January 2026
Reply from Hays Travel - Cwmbran
Robert Stephens,
We're happy to hear that our agent provided such excellent support for your first cruise booking! It's great to know the detailed explanations and cabin selection assistance were helpful. Thank you for your kind words.
Hays Travel
Alex went through everything with us …
Alex went through everything with us found the right cruise for us and at a good price
28 January 2026
Reply from Hays Travel - Cwmbran
Patricia,
We're happy to hear that we found the right cruise at a good price for you; it is always our pleasure to assist you.
Hays Travel
Reply from Hays Travel - Cwmbran
Peter,
We appreciate you sharing your kind words; we are so happy to hear about your positive experience with our service.
Hays Travel
From start to finish,the entire booking…
From start to finish,the entire booking process was first class.Gemma was very knowledgeable and patient with us as she took the time to find out exactly what kind of holiday we were looking for and found us the perfect holiday.
18 January 2026
Reply from Hays Travel - Cwmbran
Hi Lee ,
We're happy to hear that the booking process was first class for you. We appreciate your kind words and are so glad we could find you the perfect holiday.
If you need anything please let us know
Thank you
Hays Travel
Excellent service from Ceri Ann
Excellent service from Ceri Ann and team who very patiently helped us find the holiday we wanted.
23 January 2026
Reply from Hays Travel - Cwmbran
Barrie Lloyd,
We appreciate your kind words! We are so happy we could help you find the perfect holiday with our patient and friendly service.
Hays Travel
Very efficient and friendly staff .
Very efficient and friendly staff .. Alex is always pleasant and helpful
14 January 2026
Reply from Hays Travel - Cwmbran
Geraldine,
We appreciate you taking the time to leave us such a kind review. We're so happy to hear you find our staff efficient and helpful.
Hays Travel
The Lady we saw was very helpfull
The Lady we saw was very helpfull, we told her what dates we had and she gave us a few options. Lovely person to speak to
12 January 2026
Reply from Hays Travel - Cwmbran
Mrs Jayne Davies,
We appreciate your kind words! We are so happy to hear that our team member was helpful in finding you some great options for your dates.
Hays Travel
Excellent service throughout
Excellent service throughout. Nothing was to much trouble. Ceri Ann was extremely knowledgeable and helpful.
12 January 2026
Reply from Hays Travel - Cwmbran
STEPHEN ,
We are so glad to hear that you received excellent service from Ceri-Ann. It's great to know our expertise and support were so helpful to you.
Hays Travel
Booked a holiday there
Booked a holiday there , was great , straight forward and easy experience , very helpful staff , was a slight problem with booking one the hotel rooms and after a week of trying for us was offered another hotel which we accepted and we're all transfered within 24 hours of finding it.
11 January 2026
Reply from Hays Travel - Cwmbran
Robert,
We're glad to hear that booking your holiday was straightforward and easy. We appreciate your positive feedback and are happy our team was helpful in resolving the hotel room issue efficiently.
Hays Travel Cwmbran
Hays Travel
Katie did a great job helping us and…
Katie did a great job helping us and all the staff were very friendly.
17 January 2026
Reply from Hays Travel - Cwmbran
Alun,
We appreciate you taking the time to leave us a review. We're so happy to hear that our team were friendly and helpful.
Hays Travel
Excellent information
Excellent information, the lady was very helpful, and very friendly
16 January 2026
Reply from Hays Travel - Cwmbran
We appreciate your wonderful feedback and are so glad that you found our team member helpful and friendly.
Reply from Hays Travel - Cwmbran
Thank you for your lovely comment
Ceri-Anne was fabulous
Ceri-Anne was fabulous. After years of booking holidays online it was a lovely experience and we will definitely be back to see her for help booking our next adventure.
13 January 2026
Reply from Hays Travel - Cwmbran
We are so happy to hear you had such a lovely experience. We appreciate your kind words and look forward to helping you book your next adventure!
Excellent service from start to finish…
Excellent service from start to finish very professional and explained everything in detail even though we were only booking flights checked as we requested day flight out and back nothing was to much trouble ,Ceri Ann even booked our seats suitcases and parking .absolutely wonderful ,will definitely use Hays again highly recommended, cant praise service enough
10 January 2026
Reply from Hays Travel - Cwmbran
We appreciate you taking the time to leave us such a wonderful review! We're so glad we could provide such detailed and professional service while booking your flights and extras. We look forward to helping you again! Thank you Joanne
Always very friendly and helpful best…
Always very friendly and helpful best deals about wouldn't book with anyone else 👍❤️
4 January 2026
Reply from Hays Travel - Cwmbran
We appreciate your kind words! We are so happy to hear that you find our team friendly and helpful, providing you with great deals.
Hays Cwmbran
Excellent - Friendly and helpful
We visited Hays Cwmbran to search for a winter sun holiday with a preference for Lanzarote. We met Gemma who was extremely friendly, knowledgeable and professional. Gemma provided suggestions and looked for offers for a suitable; resort, flights and car hire options. Over a few visits, we decided on and booked a holiday. Overall we were delighted with the service we received from Hays Travel Cwmbran.
4 January 2026
Reply from Hays Travel - Cwmbran
We appreciate you taking the time to share your positive experience. We're so glad to hear that you were delighted with the friendly, knowledgeable, and professional service you received while booking your winter sun holiday. We hope you have a wonderful time!
Hays Cwmbran
Every one was friendly in the shop
31 December 2025
Reply from Hays Travel - Cwmbran
We're glad you found our team friendly. We appreciate your positive feedback!
Gemma was outstanding.
1 January 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your kind feedback! We’re delighted to hear that Gemma was outstanding. We’ll be sure to pass on your praise to her.
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