We are so impressed with Owen our travel agent, he went above and beyond to help us plan our trip to America. Nothing was too much trouble & he was so accommodating, helpful & informative througho... See more
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As always the staff at Hays travel are helpful, polite and have great knowledge which makes booking with them a pleasure. Today Sam not only helped book our next trip she also gave some very useful in... See more
Company replied
I booked my holiday with Sophie in Darlington she was very helpful and provided a good summary of holiday choices. Once the holiday was booked I was offered other services such as airport parking whi... See more
Company replied
Yesterday we where lucky to be looked after by Owen when trying to decide on what cruise to book up for next April. After lots of information and advice we booked up a very good value and interesting... See more
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Company details
- #19 of 203 best companies in Travel agent
- #6 of 39 best companies in Cruise agency
- #7 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #7 of 99 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40 High Row, DL3 7QW, Darlington, United Kingdom
- 01325 609021
4.9
Excellent
2k reviews
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Great service
The advisor was knowledgeable and efficient. She was also friendly and very helpful in answering all our questions. The booking process was seemless.
5 August 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave us a review and for your lovely comments they are much appreciated
Owen :)
Katie went the extra mile to source our…
Katie went the extra mile to source our holiday. Nothimg was too much trouble. Katie was very professional and knowledgable.
29 July 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave us a review and for your wonderful comments! I will pass them along to Katie for you
Owen :)
Katie was very good with us
Katie was very good with us
We wanted first to go to Sidari for a week then changed our mjnds and decided to go to Benidorm for 4 nights. Katie was brilliant
4 August 2026
Reply from Hays Travel - Darlington
Thank you so much for taking the time to leave me a lovely review, it was a pleasure booking your holiday :)
Thanks, Katie
Customer service from Owen at…
Customer service from Owen at Darlington was excellent.
This is the 3rd holiday I've booked with Hays in 2 years.
We are very happy
2 August 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave a review and for choosing us again to book your holidays! Thanks, Owen & Team Darlington
Katie in Darlington Town Centre who…
Katie in Darlington Town Centre who sorted our holiday was fantastic, kept in touch and guided us all the way, very helpful
2 August 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave a review, we are so glad we managed to get you sorted :) thanks, Katie & Team Darlington Centre
Fantastic service.
We are so impressed with Owen our travel agent, he went above and beyond to help us plan our trip to America.
Nothing was too much trouble & he was so accommodating, helpful & informative throughout.
We truly appreciate his dedication to support us, we are really looking forward to our trip in September.
22 July 2026
Reply from Hays Travel - Darlington
Thank you so much for taking the time to leave me a review and for your lovely comments!! It was a pleasure to help you get booked for your America trip and i hope you have a wonderful time
Owen :)
Helpful staff
A special thank to chloe for helping me book another holiday,,,and a thanks to all the staff in darlington high row branch
24 July 2026
Reply from Hays Travel - Darlington
Thank you so much for the lovely review! It is greatly appreciated and I will let Chloe know :)
Thanks, Katie
Reply from Hays Travel - Darlington
Thank you for taking the time to leave us a review and for your lovely comments! I will make sure to pass them along to Cameron
Owen :)
Once again fantastic service and…
Once again fantastic service and knowledge to find us the best holiday at a very good price
1 August 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave us a review and for your great comments it is much appreciated!!
Owen :)
I booked my holiday with Sophie in…
I booked my holiday with Sophie in Darlington she was very helpful and provided a good summary of holiday choices. Once the holiday was booked I was offered other services such as airport parking which was useful.
Overall happy with the service I received, staff were helpful and polite.
29 July 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave such a lovely review! Were so glad we managed to get you all sorted! Thanks, Team Darlington Centre
Great service as always from hayes travel in darlington High row store
We had great service the lady we saw was great we new what we wanted as I always do my homework first but she was very professional and friendly
31 July 2026
Reply from Hays Travel - Darlington
Thankyou so much for taking the time to leave a review. We appreciate it :) I have passed this along to Chloe for you! Thanks, Darlington Centre Team
Service was Great
I was greeted and served by a lady called Sophie in the Darlington branch. She was wonderful. She was attentive and listened to what I wanted and I was able to book the holiday I wanted.
30 July 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave a review, we have passed this along to Sophie. We hope you have a lovely holiday! Thanks, Team Darlington Centre
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave such a lovely review & for booking with Hays Travel Darlington
Staff in darlington especially chloe…
Staff in darlington especially chloe who was brilliant
21 July 2026
Reply from Hays Travel - Darlington
Thank you so much for your kind feed back :) I really apperciate it and we look forward to seeing you in the future!
Chloe at Darlington branch is…
Chloe at Darlington branch is excellent. Nothing is too much trouble and she arranged everything so you don’t have to worry ❤️
26 July 2026
Reply from Hays Travel - Darlington
Thank you so much for your lovely review! It's always such a pleasure seeing you both, and I really enjoy helping you plan your holidays :)
Katie was very patient proffessional…
Katie was very patient proffessional friendly and could not have been more helpful thankyou
27 July 2026
Reply from Hays Travel - Darlington
Thank you for the amazing feedback!
Hays make things so easy from providing…
Hays make things so easy from providing all the documents, parking and travel money and a very reasonable priced holiday
19 July 2026
Reply from Hays Travel - Darlington
Thankyou for the lovely comments and taking time to leave this review!
We called in Hays travel at Darlington…
We called in Hays travel at Darlington to book holiday and Danielle was brilliant from start to finish, nothing was too much trouble for her, I can highly recommend Hays Travel especially Danielle
26 July 2026
Reply from Hays Travel - Darlington
Hello,
Thank you so much for the kind words, it is very much appreciated! I will pass this onto Dannielle :)
Thanks, Katie
Danielle the travel agent was great…
Danielle the travel agent was great with all the info on booking our cruise she was very knowledgeable in helping choose our package etc and will definitely return for our next holiday
25 July 2026
Reply from Hays Travel - Darlington
Thank you for your lovely review :)
It was a pleasure helping you find your cruise & i look forward to seeing you both in the future! Thanks Dannielle
As always the staff at Hays travel are…
As always the staff at Hays travel are helpful, polite and have great knowledge which makes booking with them a pleasure. Today Sam not only helped book our next trip she also gave some very useful information regarding a trip we already have with Hays.
26 July 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave us Feedback :) We really do appreciate it and im glad you got sorted with a new holiday! Thanks very much
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