Hays Travel - Darlington Reviews 

1,627
TrustScore 5 out of 5

4.9

40 High Row, DL3 7QW Darlington, GB


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Rated 5 out of 5 stars

We had an apprentice, who sorted our holiday for us. we felt listened too and he sorted a nice hotel and in a nice resort , also sorted the best flight times for us and parking . it is the first ti... See more

Company replied

Rated 5 out of 5 stars

I think this must be our 9th holiday we have booked through Hays Travel Darlington. Would never book with anyone else. Very knowledgeable, friendly and polite. They make the process very easy, and I k... See more

Company replied

Rated 5 out of 5 stars

The friendly warm welcome we received from Katie who was very efficient and helpful. We had great service and she took care of everything, Leaving us able to go home excited for our trip. Would defini... See more

Company replied

Rated 5 out of 5 stars

I enquired via facebook about a holiday Hays had posted and within about 30 minutes (if not less) it was all booked and sorted! I spoke to Owen who was so efficient and helpful, I would definitely boo... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 40 High Row, DL3 7QW, Darlington, United Kingdom

  • 01325 609021

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,627)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Excited to have booked another great holiday with Hays Travel. We booked with Owen again at the Darlington branch and he was great. Really professional as well as friendly and gave us some great honest advice about our holiday choice. All smooth and hassle free. Great service.

11 July 2026
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Reply from Hays Travel - Darlington

Thank you for taking the time to leave me a review and for your lovely comments!! It was great to see you both in-store again and help you get this holiday sorted, i look forward to seeing you again :)

Owen

Rated 5 out of 5 stars

Great service, knowledgeable, friendly and helpful staff.

Helped us book our first cruise. Recommended one that that suited us after listening to our needs. Amy was very helpful and made the selection and booking easy for us, and followed up with phone calls later. Would recommend to anyone doing the same!

5 July 2026
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Reply from Hays Travel - Darlington

Thank you for taking the time to leave me a review and for your lovely comments!! It was a pleasure to get this holiday sorted and I hope you both have the most amazing time :)

Rated 5 out of 5 stars

Excellant

Unsure where to go but lady was very helpfull and her knoweledge was invaluable of put destination which clinched the deal

5 July 2026
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Reply from Hays Travel - Darlington

Thank you for your lovely feed back! :) Glad you got your holiday sorted! Thanks

Rated 5 out of 5 stars

Friendly ,helpful, quick and efficient

Friendly ,helpful, quick and efficient . Excellent service , would thoroughly recommend

10 July 2026
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Reply from Hays Travel - Darlington

Thank you for taking the time to leave a review and for your great comments it is much appreciated!!

Owen :)

Rated 5 out of 5 stars

5 stars for Owen

I had such a fantastic experience with Owen at Hays Travel! He spent so much time with me going through all of the different options for my honeymoon next year, and I never felt rushed. He was incredibly patient, knowledgeable, and genuinely wanted to help me find the perfect holiday.

After looking at lots of different destinations and resorts, I decided to book Jamaica, and I couldn’t be more excited! Owen made the whole process so easy and stress-free, answering all of my questions and offering honest advice every step of the way.

He was so friendly, approachable, and professional, and nothing was ever too much trouble. I left feeling confident that I’d chosen the perfect honeymoon thanks to his help.

I couldn’t recommend Owen highly enough. If you’re thinking of booking a holiday or honeymoon, definitely ask for Owen you’ll be in great hands!

Thank you again xx

11 July 2026
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Reply from Hays Travel - Darlington

Thank you so much for your wonderful review!! It was my pleasure to help you find the perfect honeymoon and help you get it all booked!! Thank you for trusting me to help for such a special occasion,

Owen :)

Rated 5 out of 5 stars

Danielle was superb in her way of…

Danielle was superb in her way of making us feel relaxed and not rushed into making a decision. We will certainly use hays again

23 June 2026
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Reply from Hays Travel - Darlington

Thank you for taking the time to leave Danielle a review and for your lovely comments!! I will make sure to pass them along to her

Owen :)

Rated 5 out of 5 stars

Well done and thank you Owen

Yesterday we where lucky to be looked after by Owen when trying to decide on what cruise to book up for next April. After lots of information and advice we booked up a very good value and interesting cruise around the Canery Islands and Maderia.There was no hard sell ,just good old fashioned friendly service.

9 July 2026
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Reply from Hays Travel - Darlington

Thank you for taking the time to leave me such a wonderful review your comments are greatly appreciated , It was my pleasure it help you get sorted and i look forward to seeing you in-store again soon

Owen :)

Rated 5 out of 5 stars

Booking 2027 holiday so easy the travel…

Booking 2027 holiday so easy the travel advisor went the extra mile . We always use Hayes for that reason makes booking holidays so much better staff are always spot on.

2 July 2026
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Reply from Hays Travel - Darlington

Thank you for taking the time to leave us a review and for your wonderful comments they are much appreciated!! I will pass them along to Kirsten :)

Rated 5 out of 5 stars

Amy booked my holiday and I was very…

Amy booked my holiday and I was very pleased everything was explained so my holiday will be perfect

9 July 2026
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Reply from Hays Travel - Darlington

Thankyou Christine! It was my pleasure to get you all sorted, it will be a great holiday :)

Rated 5 out of 5 stars

Last minute holiday…

Popped in to see if I could get a last minute holiday to Ibiza, and spoke to Cameron, who went out of his way to help me with my request, I wasn't looking for anything out of my price bracket, thinking I would be getting a basic room, no meal package, but he came up with a brilliant deal in the area i wanted, with half board, deluxe single room, and 20kg baggage and transfer all included for a price that sould have been twice what i got it for. He was very knowledgeable and helpful.

7 July 2026
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Reply from Hays Travel - Darlington

Thank you for your lovely comments, I will pass them on to Cameron .

Rated 5 out of 5 stars

Customer assistant was very helpful and…

Customer assistant was very helpful and found us exactly what we wanted.

30 June 2026
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Reply from Hays Travel - Darlington

Thankyou so much for taking the time to leave a review - we appreciate it and have passed this along to Sophie :) thanks, Team Darlington Centre

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff

1 July 2026
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Reply from Hays Travel - Darlington

Thankyou for taking the time to leave a review - we are so glad we managed to get you sorted :) thanks, Team Darlington Centre

Rated 5 out of 5 stars

Cameron

Cameron. He was so helpful

1 July 2026
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Reply from Hays Travel - Darlington

Thank you for the lovely feedback!

Rated 5 out of 5 stars

Efficient booking by Sam

Efficient booking by Sam, helpful and friendly as always!

29 June 2026
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Reply from Hays Travel - Darlington

Thank you so much for the kind words and lovely review, it will be passed on :)

Thanks, Katie

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