Went into Hayes travel yesterday 29th August with my friend that comes on holiday with me to choose our next holiday. The young lady that helped us was absolutely lovely and very helpful with helping... See more
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Excellent service, travel consultants are very knowledgeable. Listening to your needs and preferences to find the holiday that suits you best. Always try to price match if you find a cheaper deal dire... See more
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A lovely company, situated locally ,and easy to find. The staff were helpful and very efficient, completing our booking in good time without us having to wait around. We cannot speak too highly of th... See more
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Great experience in the deal branch Roxanne was outstanding. Very patient and created some magic for me. A real credit to the deal team
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 High Street, CT14 6HE, Deal, United Kingdom
- 01304750034
4.9
Excellent
674 reviews
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Reply from Hays Travel - Deal
Thank you so much for taking the time to give us such a great review , it means so much to us all .
The staff know their subject well and…
The staff know their subject well and use their travel experience to suggest practical and sensible options for customers to use. The overall service provided during the search for a holiday was really good and completed with a smile. Living quite some way from the Hays travel bureau meant trying to secure an appointment would have helped us considerably and been much less stressful. Despite requesting one over a week prior to our eventual visit to the bureau it was refused. For a firm who seem to seek to meet the holiday needs for plenty of people who are elderly, or maybe some who have very busy lives and cannot turn up on a whim and be sure of getting an appointment, this seems to play into the hands of the Internet travel agencies. Shooting themselves in the longterm foot...y
7 August 2026
Reply from Hays Travel - Deal
Mr James Bishop,
We truly appreciate your kind words about our staff's expertise and the excellent service you received during your holiday search. We are glad our team's travel experience was helpful. We sincerely regret that securing an appointment proved difficult and caused you stress, especially given your distance from our bureau. We understand how important pre-booked appointments are for many of our customers, and we recognise the inconvenience this caused. We are actively reviewing our appointment scheduling process to better accommodate everyone, including those with busy schedules or specific needs, to ensure a smoother experience for all our valued customers. Your feedback is invaluable as we strive to improve our services. You can pre-book currency via our Hays Travel Click and Collect website or alternatively we offer a walk in service.
Kind Regards
Hays Travel Deal
Friendly professional knowledgeable…
Friendly professional knowledgeable service, nothing was to much trouble.
7 August 2026
Reply from Hays Travel - Deal
Mr Davison,
Thank you for your wonderful feedback. We are so pleased to hear that you experienced such friendly, professional, and knowledgeable service. We always strive to make things easy for our customers.
Kind Regards
Hays Travel Deal
Reply from Hays Travel - Deal
Raymond,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team member was able to help you find the perfect holiday. We truly appreciate your kind words.
Kind Regards
Hays Travel Deal
Millie helped us with our cruise…
Millie helped us with our cruise requirements. Knowledgeable and no rush taking time to explain everything. Dealt with her before at Deal Hays she's very good.
1 August 2026
Reply from Hays Travel - Deal
Mrs Pascall,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that everything was explained thoroughly.
Kind Regards
Hays Travel Deal
Reply from Hays Travel - Deal
Mrs Cannon,
Thank you so much for your fantastic review! We are delighted to hear that our team member provided such exceptional assistance. We truly appreciate your kind words and recommendation.
Kind Regards
Hays Travel Deal
Reply from Hays Travel - Deal
Hello,
Thank you for taking the time to leave such a lovely review. We are so pleased to hear that our team member was very patient and helpful.
Kind Regards
Hays Travel Deal
Reply from Hays Travel - Deal
Mr Gillingham,
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided you with such a positive experience.
Kind Regards
Hays Travel Deal
Once again true Daisy stile
Once again true Daisy stile, looked after us everything went very smoothly and came up with exactly what we wanted thanks again Daisy
21 July 2026
Reply from Hays Travel - Deal
Hello,
Thank you for your wonderful review! It was lovely to see you both again and I hope you have a lovely time away on your upcoming holidays.
Kind Regards
Daisy :)
Excellent visit, lovely staff
We didn't really have anywhere in mind for a holiday when we went to Hayes in Deal, just a few ideas bouncing around, but Sophie was so helpful and patient with us, eventually finding us a fantastic holiday at a really great price, nothing was too much trouble, and Sophie was so knowledgeable about the holiday location and we eventually opted for, in fact everyone in the agency was cheerful and welcoming, lovely staff, will definitely be using the Deal branch in future and recommend it to friends and family, so lovely to book a holiday speaking to someone who is extremely helpful, courteous and friendly, well done 👏😁
18 July 2026
Reply from Hays Travel - Deal
Peter Gorman,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us. It's fantastic to know that our team was able to help you find the perfect holiday and that you appreciated their knowledge and helpfulness. We look forward to assisting you and your friends and family with future travel plans!
Kind Regards
Hays Travel Deal
Sophie brilliant service.
Brilliant service from Sophie in the Deal branch. Extremely helpful and nothing to much trouble.
14 July 2026
Reply from Hays Travel - Deal
Michael Johnson,
Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear you had such a positive experience and we will be sure to pass your kind words on to Sophie.
Kind Regards
Hays Travel Deal
Daisy was very welcoming and extremely…
Daisy was very welcoming and extremely helpful. All the rest of the ladies were also very helpful and friendly.
18 July 2026
Reply from Hays Travel - Deal
Annemarie,
Thank you for your wonderful review! We are so pleased to hear that our team was welcoming, helpful, and friendly. We appreciate your kind words.
Kind Regards
Hays Travel Deal
Sophie was very helpful booked our…
Sophie was very helpful booked our holiday quickly and efficiently
16 July 2026
Reply from Hays Travel - Deal
Mrs Joyce Bubb,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was quick and efficient. We appreciate your kind words.
Kind Regards
Hays Travel Deal
Very friendly staff
Very friendly staff! Very knowledgable! Happy to help you find the right holiday you require!
Hays of Deal is a very good friendly shop
16 July 2026
Reply from Hays Travel - Deal
Josie Clifford,
Thank you for your wonderful review! We are so pleased to hear that our team was friendly and knowledgeable in helping you find the perfect holiday. We appreciate your kind words about our shop.
Kind Regards
Hays Travel Deal
Reply from Hays Travel - Deal
Wendy Smith,
Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you found our service helpful and friendly!
Kind Regards
Hays Travel Deal
All ways a pleasure and Milli can never…
All ways a pleasure and Milli can never do enough for me, always a pleasure and price.
13 July 2026
Reply from Hays Travel - Deal
Allan Kembrey,
Thank you so much for your wonderful review! We are delighted to hear that you always have such a positive experience with us. We truly appreciate your kind words.
Kind Regards
Hays Travel Deal
Sophie is absolutely brilliant
Sophie is absolutely brilliant. She gives a 5 star service. Very friendly and professional nothing is too much trouble for her.
12 July 2026
Reply from Hays Travel - Deal
Mrs Forsyth,
Thank you for your wonderful review! We are so pleased to hear that our team member provided such brilliant, friendly, and professional service. We appreciate your kind words.
Kind Regards
Hays Travel Deal
First Holiday in 9 years.
Very helpful and answered all of my questions before booking.
Roxie was very helpful and professional.
10 July 2026
Reply from Hays Travel - Deal
Thank you for your wonderful feedback! We are so pleased to hear that all your questions were answered and that you had such a helpful and professional experience before booking.
Kind Regards
Hays Travel Deal
Very helpful and knowledgeable about…
Very helpful and knowledgeable about our destination very pleased about the service
10 July 2026
Reply from Hays Travel - Deal
Hello,
Thank you for your wonderful review! We are so pleased to hear that you found our team helpful and knowledgeable about your destination. We appreciate your kind words.
Kind Regards
Hays Travel Deal
Reply from Hays Travel - Deal
Mrs Collins,
Thank you for your wonderful feedback! We are so pleased to hear that you had a positive experience with us and were satisfied with our service.
Kind Regards
Hays Travel Deal
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