Friendly staff, understood what we were looking for. Made sure we understood everything. Made helpful suggestions when we were unsure of things. Nothing seemed too much trouble. Excellent customer ser... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was my first experience of booking a holiday with Hays travel but certainly won’t be my last. Excellent service and staff went above and beyond to find a holiday that suited us. Thank you!!
Company replied
Lydia at mold office was most helpful and aware of our requirements.we managed to get exactly what we were looking for.All the staff were friendly and positive in their approach.
Company replied
Laura M helped get a great holiday and booking completed by Katie. Always helpful and informative here and the reason we’ve used them for all of our holidays for the last decade.
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Cross 4-5, CH7 1ER, Mold, Wales, United Kingdom
- 01352 757000
4.9
Excellent
631 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful booking experience
Our agent, Lydia, in the Mold Hays branch, was exceptional. She was extremely pleasant and welcoming, and was very efficient. She made the whole booking experience very easy and straight forward. She is a credit to your organisation.
7 March 2026
Reply from Hays Travel - Don Bircham Travel
Thank you very much for taking the time to leave your feedback. I am so pleased to hear that you were happy with the service provided by Lydia and will pass on your comments to her when she is back in the office
Thank you once again for booking with us
Called in to book accomodation
Called in to book accomodation. Staff were very helpfull and found us suitable accomodation within what we requested, price and location etc. Very happy with Service.
27 February 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely feedback, we aim to please and its our pleasure to look after your booking.
Fantastic service
6 March 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely feedback, we aim to please and it's always a pleasure to look after your bookings.
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your feedback Gary
It is always a pleasure to book your holidays and so thankful you return year after year to book with me
I hope Linda loves her birthday surprise!!
Old fashioned courtesy in action
Always friendly, always efficient. A pleasure to do business with them.
5 March 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. We are so pleased to hear that you are happy with the service you received in store and choose to book your holidays with us. It is always a pleasure to book your wonderful holidays.
Friendly and helpful staff who make you…
Friendly and helpful staff who make you feel comfortable and nothing is a problem to them,,we always book our holidays here and would highly recommend this place.
3 March 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your lovely feedback . As a team we really appreciate you taking the time to give us a 5* review and thank you once again for booking with Hays Travel Mold
I was helped by Debbie from Hays in…
I was helped by Debbie from Hays in Mold and she was brilliant, she dealt with all my issues about booking my holiday in a professional and friendly manner.
2 March 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mr Hallows ,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you found our service helpful and efficient.
Hays Travel, Mold.
All the girls at the mold store are…
All the girls at the mold store are amazing.
So professional, helpful, friendly and knowledgeable.
There is always someone on hand to help.
We always book through this shop because we feel we can trust your team to do a great job organizing everything.
26 February 2026
Reply from Hays Travel - Don Bircham Travel
Thank you very much for taking the time to leave your kind review. It is always a pleasure to book your wonderful holidays and i am so excited for you for your family trip!! Thank you so much again for booking through us, it is greatly appreciated
Always a friendly and professional…
Always a friendly and professional service. Used Mold agents for used and wouldn't go anywhere else
27 February 2026
Reply from Hays Travel - Don Bircham Travel
Thanks Nic, really appreciate your feedback. Always a pleasure to look after you & your holidays once again
Reply from Hays Travel - Don Bircham Travel
Thank you so much for taking the time to respond with your complimentary feedback. It is always great to receive glowing comments and we look forward to preparing your holiday to Thailand.
We always use Hays travel,they are…
We always use Hays travel,they are always very friendly and helpful.Weve always had good holidays with them
22 February 2026
Reply from Hays Travel - Don Bircham Travel
Thanks Carol for your kind words, we really appreciate your loyalty. We look forward to seeing you soon!
Reply from Hays Travel - Don Bircham Travel
Hi Mr East,
We appreciate you sharing your positive experience with us. We're glad you found our team helpful and friendly!
Hays Travel, Mold.
First class service as always so…
First class service as always so friendly and very helpful
18 February 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mr Williams,
We appreciate your feedback and are so happy to hear that you found our service friendly and helpful as always.
Hays Travel, Mold.
Cruise booking. welcome and a pleasure to have the…
The welcome and a pleasure to have the help given for our required holiday again Very happy allround
17 February 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for booking with us again, its always our pleasure to look after you! :)
Coach holiday booking to Italy through Hayes Travel
We booked a holiday to tour Italy by coach.
Staff were very helpful in booking the tour with Shearing's, for our 50th wedding anniversary. It took the stress out of booking the holiday direct with Shearing's and we got the holiday at the same price. No additional charges made by Hayes travel for booking the holiday.
13 February 2026
Reply from Hays Travel - Don Bircham Travel
Hello Mr Fitch,
We appreciate you sharing your experience. We're happy to hear that our staff were helpful in booking your tour to celebrate your anniversary. It's great to know we could assist you and of course, with no extra charges.
Hays Travel, Mold.
Our customer advisor
Would just like to say thank you to lydia who was very helpful and guided us through our booking process and gave us insight to where we going on our holiday very friendly and welcoming
14 February 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for taking the time to leave your kind review and we are so pleased to hear that you were happy with the service you received in store. We hope you have a fantastic holiday!
Very friendly and professional
Very friendly and professional lady who was able to help us find a fantastic holiday.
15 February 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It is always lovely with customers return to us to book their next holiday and we found an amazing deal for you both to match your requirements. I can't wait to hear all about it when you return!!
Laura B was very knowledgeable and made…
Laura B was very knowledgeable and made us very welcome. She was very patient and hopefully found us the perfect holiday.
14 February 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your kind review. It was a pleasure to meet you both and hope you have an amazing holiday!!
Reply from Hays Travel - Don Bircham Travel
Thank you so much for your 5* review
Please let me know if you need any further help with local attractions whilst away in Crete
Speak soon
Reply from Hays Travel - Don Bircham Travel
Hi Catherine,
Thank you so much for leaving us a positive review! You have a lovely holiday booked. Thanks for booking with us.
Many thanks,
Lydia :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.