I wanted a specific holiday with stipulations on cabin on board ship Again I was supported by “James “ who listened to my requirements -found the cruise I wanted and 2dates and prices that met my c... See more
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Assistant manager Hannah at Doncaster helped us every step of the way to book a holiday to Mexico. Our daughter is in a wheelchair and nothing was too much trouble. She checked out everything for a wh... See more
Company replied
This was the fourth booking we've made through Hays Travel - Doncaster this year. Always find the staff to be friendly and knowledgeable. Chloe was no exception. Highly recommended.
Always use Hays Travel Doncaster to book our holidays we are never tempted with money off at other places totally trust Hays who always match what we found on the TUI website. The young lady who made... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Baxtergate, DN1 1JU, Doncaster, United Kingdom
- 01302 319087
4.9
Excellent
656 reviews
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Lovely guy who booked my holiday…
Lovely guy who booked my holiday without fuss or pushing to up sell the holiday
12 February 2026
Reply from Hays Travel - Doncaster
Thank you so much for your lovely review, I am glad to hear you had a positive experience and enjoyed the service. I can't wait to welcome you back in the future. Thank You George
Mia assistant
Mia the assistant was marvellous she supported us all the way to make the decision of which holiday we wanted by covering all available options
5 February 2026
Reply from Hays Travel - Doncaster
I appreciate your fantastic review! I am so happy to hear that I supported you in making the best holiday decision by presenting all options.Thank You Mia
First time I booked a Holiday in Benidorm
The lady explained the dates, flight times, about Atol, about insurance cover.
She seemed to thorough in paying attention to detail.
7 February 2026
Reply from Hays Travel - Doncaster
We're happy to hear that the information about your travel plans and protections was explained thoroughly. We appreciate you mentioning the attention to detail. I hope you have a really lovely holiday-Josie
This is the third time I have booked…
This is the third time I have booked with you in the last year. Always great Thankyou
10 February 2026
Reply from Hays Travel - Doncaster
I hope you have a lovely time on your holiday, I can't wait to hear all about it and i can't wait to book your next holiday. Thank You Josie
Eveything was already in place was just…
Eveything was already in place was just matter of fact of getting it booked
3 February 2026
Reply from Hays Travel - Doncaster
I am so glad you found my service an easy and stress free experience. Thank You Josie
Celeste was extremely helpful and…
Celeste was extremely helpful and patient with us. Looked at many holidays for us and came up with one we liked very much.
8 February 2026
Reply from Hays Travel - Doncaster
I appreciate you taking the time to leave me such a kind review! I am so pleased to hear that we could find a holiday that you liked very much. Thank You Celest
Hays company in Doncaster is excellent…
Hays company in Doncaster is excellent very friendly helpful first class service
8 February 2026
Reply from Hays Travel - Doncaster
I appreciate your kind words, I hope you have a really lovely holiday. I look forward to seeing you again. Thank You Celest:)
My experience was ok couldn’t use my…
My experience was ok couldn’t use my card an the service was very slow
7 February 2026
Reply from Hays Travel - Doncaster
Thank you for your feedback. We’re sorry for the inconvenience you experienced during your visit. We were dealing with unexpected system issues at the time, which affected card payments and slowed our service. We appreciate your patience and hope to provide you with a much smoother experience next time.
The best
Great friendly people to deal with always go through them when booking a holiday
5 February 2026
Reply from Hays Travel - Doncaster
I am so happy to hear you find me friendly and helpful when booking your holiday. Thank you for your continued bookings. Thank You Mia
Brilliant company who are always happy…
Brilliant company who are always happy to help. Friendly and efficient and listen when you explain your holiday requirements.
6 February 2026
Reply from Hays Travel - Doncaster
We're happy to hear that our service was helpful and professional. Thank you for your feedback! Thank You James :)
It was George he was amazing and got us…
It was George he was amazing and got us a great cruise and what a lovely person took his time to explain everything me and my friend will be back again to book our next trip thanks again George in ve Doncaster
4 February 2026
Reply from Hays Travel - Doncaster
We're so happy to hear that you had such a great experience booking your cruise. We appreciate your kind words, and we look forward to helping you plan your next trip! Thank You George:)
Visited the Doncaster store and James…
Visited the Doncaster store and James was great he did a very good job of booking our group holiday and couldn’t do enough for us 😎👌
31 January 2026
Reply from Hays Travel - Doncaster
We're happy to hear that your group holiday booking experience was great. It's wonderful to know that I was so helpful and accommodating. Thanks for your positive feedback! James:)
Reply from Hays Travel - Doncaster
We're happy to hear that our service was helpful and professional. Thank you for your feedback! Thank You James
Reply from Hays Travel - Doncaster
We appreciate your kind words! We are so happy to be your first choice, and we value your continued trust in our services. Thank You James
What I wanted for the best price
31 January 2026
Reply from Hays Travel - Doncaster
So glad I could get a great holiday sorted for you, I can't wait to see you all again and sort your next holiday out. Don't forget to tell me all about it when your back. Thank You Josie
Fantastic
We went in to hays travel to try and find our dream hotel . We were greeted by a beautiful young lady, Celeste.
She was able to find our hotel after doing a long search . She was fantastic
She really went out of her way to make sure was got exactly what we wanted
She was very polite and extremely helpful.
We would definitely recommend going in to hays Doncaster . (And all hays )
We left very happy
Thankyou very much
We are very excited for our family holiday Thankyou to Celeste and hays .
Lindsey Horth
23 January 2026
Reply from Hays Travel - Doncaster
Thank you for your kinds words, I hope you have a fantastic holiday, I really can't wait to hear all about it. I cant wait to see you again in the future. Thank You Celest :)
The staff was efficient and helpful
The staff was efficient and helpful, couldn't do enough for me
29 January 2026
Reply from Hays Travel - Doncaster
Thank you so much, I am really glad you had a great time during the booking process, I really hope you have a wonderful holiday and I can't wait to hear all about it. Thank You Sara :)
Very helpful
Very helpful, polite staff answered all my questions. clean shop sent me all information I needed.
18 January 2026
Reply from Hays Travel - Doncaster
I appreciate your feedback and are so glad that you found me helpful and polite in answering your questions and providing information! Thank You Mia
Excellent service
Excellent service, very professional and completed my booking which was explained well
25 January 2026
Reply from Hays Travel - Doncaster
Thank you for your kind words. Your patience was greatly appreciated. Wishing you a wonderful holiday, and we look forward to welcoming you back in store soon. Thank You James :)
Mia was very good at looking into what…
Mia was very good at looking into what i wanted and not what she wanted me to book .which i liked .This is my first solo holiday .will book again through hays
25 January 2026
Reply from Hays Travel - Doncaster
I am happy to hear that you felt listened to and valued my assistance in planning your first solo holiday. I can't wait to hear about your holiday and I can't wait to see you again in store soon :)
Thank You Mia:)
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