My partner and I have been thinking about a long trip to explore Canada for a while, so we popped into the Hays shop in Strand Street, Douglas. Thinking we would just be picking up a couple of brochur... See more
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Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight. 5 STAR SERVICE FROM HER !!! Will be back to book are family holiday in October with... See more
Company replied
Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... See more
Company replied
Elise has been very quick to understand our needs and has put together what looks like an ideal package.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7/7a Strand Street, IM1 2ED, Douglas, United Kingdom
- 01624 671155
4.8
Excellent
407 reviews
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Great experience at Hay's Travel
Great experience, Sandy was very helpful, sorted out all our queries and found us a lovely hotel in Benidorm. Even found we could go full board for a little more than the half board we had intended. Sandy took the time to talk to, and listen to us.
26 May 2026
Reply from Hays Travel - Douglas
Hi Kevin and Joan, Thank you so much for your wonderful review.
It really is appreciated.
Sandy
The staff member was very helpful and…
The staff member was very helpful and friendly and flights booked easily
12 May 2026
Reply from Hays Travel - Douglas
Thank you so much for your review, Winifred, it was my pleasure assisting you with your travel arrangements. Louisa
Reply from Hays Travel - Douglas
Thank you for taking the time to do a review for me.
It really is appreciated.
Sandy
Lovely friendly staff
3 April 2026
Reply from Hays Travel - Douglas
Thank you so much for your review.
Very much appreciated 😊
Sandy Hodgkinson
Store Manager
Excellent customer care service and…
Excellent customer care service and support staff very friendly and helpful
6 May 2026
Reply from Hays Travel - Douglas
Thank you so much for the lovely review.
This really is appreciated.
Sandy Hodgkinson
Store Manager
Great services as always 👍
1 May 2026
Reply from Hays Travel - Douglas
Thanks so much Gary - we always appreciate your reviews! Kind regards, Louisa
Hays travel are a wonderful travel…
Hays travel are a wonderful travel company especially the Douglas branch Isle Of Man. I had booked a holiday which unfortunately due to serious ill health I am unable to go on but the Douglas team have been the best very helpful and kind they have gone above and beyond to help me. I I give special mention to Tom a lovely young man very helpful. And thanks to the Hays travel company I give them 10++++
1 May 2026
Unprompted review
Reply from Hays Travel - Douglas
Thank you so much, Janet, Tom is a credit to the team, always so helpful and caring. Kind regards, Louisa
Thomas was very helpful and found me…
Thomas was very helpful and found me the perfect route to travel.
1 May 2026
Reply from Hays Travel - Douglas
Thank you for your lovely review.
I will make sure this is passed over to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager
Sandy was very helpful in looking for…
Sandy was very helpful in looking for the best deal for where I wanted to go.
1 May 2026
Reply from Hays Travel - Douglas
Hi Allie, thanks for your kind words. Sandy is always so helpful! Kind regards, Louisa
Reply from Hays Travel - Douglas
Thank you so much for your kind words, Gillian, Tom is a credit to the team. Kind regards, Louisa
Top Friendly Service
Very friendly, open & honest. Treat your trip as if it was there’s so they look into the fine details and really lovely people
Louisa Who helped me book my trip was amazing
16 April 2026
Reply from Hays Travel - Douglas
Hi Matthew, thank you so much for your review - it's always a pleasure to assist our lovely customers finding their perfect holiday. Kind regards, Louisa
A travel experience
Sandra takes the time to answer any questions or worries. She has a wide subject base and can give recommendations. The environment is warm and friendly.
10 April 2026
Reply from Hays Travel - Douglas
Thank you so much Ian for your kind words.
It really is appreciated.
Sandra Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thank you for the lovely review. I will make sure this is passed on to Tom who booked your Cruise.
Much appreciated.
Sandy Hodgkinson
Store Manager
I needed to book a hotel
I needed to book a hotel, at short notice and I was happy to get my booking done and at a good price too.
5 April 2026
Reply from Hays Travel - Douglas
Thank you for your great review - very much appreciated. Kind regards, Louisa
Staff were really friendly and…
Staff were really friendly and knowledgeable, great advice and help to meet our holiday requirements, no pressure. Great options on offer
25 March 2026
Reply from Hays Travel - Douglas
Thank you for your lovely review.
Much appreciated.
Sandy Hodgkinson
Store Manager
We wanted to book a river cruise and…
We wanted to book a river cruise and found the experience very straight forward and well explained.
Sandy was very informative and friendly taking time to advise us as we haven’t done a river cruise before.
4 April 2026
Reply from Hays Travel - Douglas
Thanks so much for the lovely review.
Much appreciated as always.
Sandy
Reply from Hays Travel - Douglas
Thank you so much for taking the time to write a review.
I will make sure your comments are passed to Louisa.
Much appreciated.
Sandy Hodgkinson
Store Manager
Went in early saw Louisa told her what…
Went in early saw Louisa told her what part of the world I was looking at. Then went shopping came back later and she had researched options. With all details great service.
28 March 2026
Reply from Hays Travel - Douglas
Thank you for your review.
I will make sure this is passed over to Louisa.
Many thanks
Sandy Hodgkinson
Store Manager
Very friendly and helpful staff 🙂
26 March 2026
Reply from Hays Travel - Douglas
Thank you
Much Appreciated.
Sandy Hodgkinson
Store Manager
Brilliant I’m a first time Cruiser and…
Brilliant I’m a first time Cruiser and Louisa has made the process so simple. Great enthusiasm and really showed me the process
Carnt wait for the cruise next year
20 March 2026
Reply from Hays Travel - Douglas
Thank you so much for your lovely review, Suzanne, it was my pleasure helping you look for your first cruise! With kind regards, Louisa
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