My partner and I have been thinking about a long trip to explore Canada for a while, so we popped into the Hays shop in Strand Street, Douglas. Thinking we would just be picking up a couple of brochur... See more
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Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight. 5 STAR SERVICE FROM HER !!! Will be back to book are family holiday in October with... See more
Company replied
Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... See more
Company replied
We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
7/7a Strand Street, IM1 2ED, Douglas, United Kingdom
- 01624 671155
4.8
Excellent
409 reviews
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Tom made a genuine effort to understand…
Tom made a genuine effort to understand what we required and was a pleasure to deal with - he is an outstanding ambassador for Hays Group
22 November 2025
Reply from Hays Travel - Douglas
Thank you for your lovely review Warren.
I will make sure this is passed to Tom .
Much appreciated.
Sandy Hodgkinson
Store Manager
The member of staff ( Tom ) is amazing…
The member of staff ( Tom ) is amazing he can’t do enough to ensure your holiday is everything you asked for . He is pleasant, respectful and friendly.
30 November 2025
Reply from Hays Travel - Douglas
Than you so much for your wonderful review .
I will make sure this is passed over to Tom
Much appreciated.
Sandy Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thank you for your feedback, Sheree, it was my pleasure helping you with your river cruise next year! Many thanks, Louisa
Reply from Hays Travel - Douglas
Hi Lisa, thank you so much - Elise is our new to travel consultant and I really appreciate your patience and understanding, she is doing so well and this was her first cruise booking. With kind regards, Louisa
The lady was very well informed and…
The lady was very well informed and approachable and knew what i was wanting
Thank You
7 November 2025
Reply from Hays Travel - Douglas
Dear Amanda, thank you so much for your kind words - it was my pleasure assisting you with your holiday requirements. With kind regards, Louisa
Friendly and Helpful
I haven’t travelled very much and felt in safe hands with hays, helpful, informative, knowledgeable and friendly who found me the perfect holiday. Thank you
6 November 2025
Reply from Hays Travel - Douglas
Good morning, Patrick, thank you for your kind words - it was my pleasure assisting you with your travel requirements. With kind regards, Louisa
Louisa was very pleasant and helpful
Louisa was very pleasant and helpful. Phone calls were returned when stated and she went that little bit extra in finding accommodation for our pre cruise stay. Her knowledge of hotels was helpful.
9 November 2025
Reply from Hays Travel - Douglas
Thank you so much for your review, Penny, very much appreciate and it was my absolute pleasure to help you with your holiday requirements. With kind regards, Louisa
Professional and good value
8 November 2025
Reply from Hays Travel - Douglas
Thank you for your review, David, Elise is our new to travel consultant and is already showing amazing customer service. Kind regards, Louisa
Holiday booking
We recently visited Hayes Travel and had the pleasure of working with Thomas. From start to finish, the experience was seamless. Thomas handled everything for us, from booking our flights from Manchester to the US, to arranging our hotel and car hire. He couldn’t have been more helpful or efficient. Highly recommend their services!
9 November 2025
Reply from Hays Travel - Douglas
Dear Rebecca, thank you so much for your review. Thomas is a great member of the team and I'm so pleased he was able to help you with your holiday. Kind regards, Louisa
Sandy is the best agent ever
Sandy is the best agent ever. You never feel rushed and you walk out of shop feeling excited. Have used Hays Travel since they were on teletext and will never use another agency . Thanx for all the brilliant holidays I have experienced xx
6 November 2025
Reply from Hays Travel - Douglas
Thank you so much, Jean, Sandy is excellent at what she does and always makes customers feel valued. Many thanks, Louisa
Booking a holiday
Going in the Douglas hays Isle of Man to day and we booked our holiday with Sandy , as always 100% customer satisfaction ,
Sandy and her team are fantastic I couldn’t recommend them enough
5 November 2025
Unprompted review
Reply from Hays Travel - Douglas
Thank you so much Jean and Ann for your lovely review.
This really is appreciated.
Sandy
I was made to feel right at ease and…
I was made to feel right at ease and any questions I had where answered helpfully, plus, advise was given freely, Sandy was very helpful and pleasant, I’d expect that from the manager but she was truly a nice lady and I wouldn’t think twice at booking another trip with Hays Travel
26 October 2025
Reply from Hays Travel - Douglas
Michael,
Thank you so much for your wonderful review.
It really is appreciated.
Many thanks Sandy
Sandy is so helpful and always goes out…
Sandy is so helpful and always goes out of her way to provide information requested We have booked some amazing holidays through Hays and will continue to do so
22 October 2025
Reply from Hays Travel - Douglas
Thank you so much for your lovely review Sharon.
It really is appreciated.
Sandy😊
Thomas at strand Street Douglas very…
Thomas at strand Street Douglas very helpful and welcoming
19 October 2025
Reply from Hays Travel - Douglas
Thank you for taking the time to make a review.
I will pass over to Thomas.
Much appreciated.
Sandy Hodgkinson
Store Manager
Friendly staff
12 October 2025
Reply from Hays Travel - Douglas
Thank you for your 5 * Review.
I will make sure this is passed over to Louisa.
Much appreciated.
Sandy Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thank you for your kind review - it was a pleasure sorting out your holiday for you. With kind regards, Louisa
Peace of mind
I was met with a lovely welcoming smile in a bright office. Everything was sorted immediately. No fuss and no rushing. Everything was explained clearly. An enjoyable experience.
14 October 2025
Reply from Hays Travel - Douglas
Thank you so much for your positive review, Karen, it was my pleasure helping to arrange the flights for your mom and aunt to come over to see you! With kind regards, Louisa
A friendly and informative booking.
17 September 2025
Reply from Hays Travel - Douglas
Thank you for your kind words, Adrian, it was a pleasure assisting you with your holiday booking. Kind regards, Louisa
Very wellcomeing .happy to help and…
Very wellcomeing .happy to help and sorted every thing we needed
9 October 2025
Reply from Hays Travel - Douglas
Thank you so much for taking the time to write a review.
I will pass this over to Tom your travel consultant.
Much appreciated.
Sandy Hodgkinson
Store Manager
Reply from Hays Travel - Douglas
Thank you for you review, William, it is very much appreciated! With kind regards, Louisa
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