Once again the staff at Hays Travel were excellent. This time it was Cheryl who sorted our holiday out for us. She was able to source several different holidays which met our requirements. At no po... See more
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As always, Cheryl and her wonderful team went over and above to ensure that I secured a flight itinerary that is outside of my normal schedules. The care they show, and professionalism they exude is... See more
Company replied
Gemma was very helpful in helping us to organise a holiday. We were treated very professionally by Gemma and all the staff. She gave us good advice and options. Thank you.
Company replied
We were in Downham MARKET Hays on 8th August Saturday and the young lady that helped us was very helpful pleasant and all round a very easy experience. Thank you.😃
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Ground Floor, Unit 10 Wales Court, PE38 9JZ, Downham Market, United Kingdom
- 01366 383724
4.9
Excellent
688 reviews
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Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
The friendly helpfulness of the office…
The friendly helpfulness of the office team and the knowledge they are always willing to share
6 August 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
Gemma was very helpful in helping us to…
Gemma was very helpful in helping us to organise a holiday. We were treated very professionally by Gemma and all the staff. She gave us good advice and options. Thank you.
14 August 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review , it was a pleasure assisting you with your holiday requirements.
Gemma
Great Company to deal with
Great Company to deal with due to the brilliant team in Downham Market
14 August 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review , it was a pleasure assisting you with your holiday requirements.
Gemma
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review , it was a pleasure assisting you with your holiday requirements.
Courtney
Amazing service
Amazing service
Courtney was very friendly and helpful and made the booking process very easy.
Communication via email was quick and efficient.
5 August 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review , it was a pleasure assisting you with your holiday requirements.
Courtney
Excellent service as always
Excellent service as always, I can always get the holiday I am looking for, well done
9 August 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays, Kind regards, Millie
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards Millie
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with holiday. Kind regards, Cheryl
Courtney was very helpful and…
Courtney was very helpful and knowledgable. Always positive and happy to answer any of our questions. The whole booking process was made easy for us. Thank you.
9 August 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review it was a pleasure assisting you with your holiday. Kind regards, Courtney
We were in Downham MARKET Hays on 8th…
We were in Downham MARKET Hays on 8th August Saturday and the young lady that helped us was very helpful pleasant and all round a very easy experience. Thank you.😃
9 August 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review it was a pleasure assisting you with your holiday. Kind regards, Courtney
So helpful in looking through brochures…
So helpful in looking through brochures to choosing what was best for us thank you.
6 August 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Emily
Operation Oklahoma '26/'27
As always, Cheryl and her wonderful team went over and above to ensure that I secured a flight itinerary that is outside of my normal schedules. The care they show, and professionalism they exude is outstanding and is why I will never go anywhere else.
Thank you all.
Steve V.
6 August 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
Once again the staff at Hays Travel…
Once again the staff at Hays Travel were excellent. This time it was Cheryl who sorted our holiday out for us. She was able to source several different holidays which met our requirements. At no point did we feel rushed into making a decision about which holiday to take .
Once again Hays Travel in Downham Market is our 'go to'travel agency
28 July 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
Recently booked a cruise
Recently booked a cruise. Cheryl was extremely helpful and knowledgeable. Always a great service from Hays, would highly recommend
28 July 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
Gemma was knowledgeable
Gemma was knowledgeable, friendly and helpful. The whole booking process was quick and easy.
28 July 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review, it was a pleasure assisting with your lovely holiday arrangements. Thank you Gemma
Hassle free
We are very fussy with our type of accommodation and flight times and departure airports.
Cheryl was very patient and understanding, took the time to forfill our requirements.
Many thanks Cheryl.
25 July 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Millie was amazing and very helpful
Millie was amazing and very helpful, when booking our little holiday to Madeira. Downham Market branch 😊
25 July 2026
Reply from Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Excellent service from Hays
Gemma was excellent: knowledgeable, helpful and gave great advice. Wouldn’t hesitate to use them again. Booking process was really very easy and the follow up service was fast and efficient.
16 July 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review. It was a pleasure assisting with your holiday requirements.
thanks
Gemma
Very friendly knowlegable staff
Very friendly knowlegable staff. I have been using this agents for years and have always found them exceptional
16 July 2026
Reply from Hays Travel - Downham Market
Thank you for your lovely kind review , it is always a pleasure assisting with your holiday requirements.
Gemma
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